We want you to be 100% satisfied when doing business with us. If you are not completely satisfied with your purchase, simply inform us in writing if you wish to return the item or items to us within 5 days of receipt. In such cases, we will issue a full refund (excluding original delivery charge and the charges to send the items back) on receipt, or exchange the item for a different size/color if preferred. Please note: We will not accept returns unless you informed us in advance of your wish to return as detailed above. The item/s is your responsibility until it reaches us.
In the rare case that the item/s arrived damaged or a wrong item was delivered we will exchange the item, free of charge or will refund you the full money you paid including shipping (the relative part of it) if an exchange is no option. In any case, you must inform us within 5 days from goods arrival on such case. Please note we require that you will send us a photo of the damaged / wrong item in order to proceed with such return.
The item must be returned in unused, undamaged condition in its original box.
Please try on the shoes on a carpeted surface, to protect the soles.
All items will be inspected upon return before refunded.
Returned items must be shipped back within 7 days since delivered to you.
The returned package is your responsibility until it reaches back to me.
Please contact me for the return address.

Please DO NOT ship the item back with private companies (UPS, DHL, TNT, FedEx etc.), Nor with EMS or any kind of express mail service (Express services are sometimes referred as priority or fast mail). Express parcels are regularly delayed in customs and might be returned to sender at his or her expense.
I kindly ask you to use regular registered mail with a tracking number.

PayPal, Credit Cards.

In case you canceled your order before shipping we will refund you your payment. No cancellations are possible after the items have been shipped (see return policy).

Our items are made in Israel and are under the free trade agreement with many countries including USA, Canada, and the EU thus subject to 0% import tax. Please note that in any case customs duties, tariffs, and taxes are not included in the shipping rate or in the item value. Therefore, overseas buyers may be subject to local taxes like VAT and to import duties as determined by their local governments and we are not responsible in any way for these additional charges. In any case, it is the buyer's responsibility to verify the local and import tax that may apply to their order if any.

EMS, Registered Air Mail

We are usually ready to ship within up to 3 business days. Please take into consideration that once dispatched your order will still spend some time in transit depends on the shipping method you paid for. In rare cases things that are beyond our control may go wrong during transit, if that happens we will do any possible effort to help and fix the issue but we thank you for your understanding that there is a limit to what we can do in such cases. In any case, you will never be left unattended and one way or another we will make sure you'll receive the products you ordered

For Wholesale please contact me through Etsy conversation or by e-mail:
ellen [!at] ellenruben.com

Information Collected:
To fulfill your order, you must provide certain information (which you authorized Etsy to provide sellers), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. Your phone number may also be needed for certain shipping services. You may also choose to provide me with additional personal information (for custom orders, for example) if you contact me directly.
Use of Information:
I rely on several legal bases to collect, use, and share your information, including:
*as needed to provide my services, such as when I use your information to fulfill your order, to settle disputes, or to provide customer support;
*when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
*if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
*as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services, and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.
Information Sharing and Disclosure:
*I share information with Etsy, service & shipping providers as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
*Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others
Data Retention:
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 7 years.
Transfers of Personal Information:
No personal information is transferred to any other use other than described above.
Your Rights:
You have the right to receive a copy of the personal information. Change, restrict the use of or delete your personal information (Absent exceptional circumstances for legal reasons). Object to the processing of some of your information based on my legitimate interests. Object to receiving marketing messages after providing your express consent to receive them. By using my contact information below.
If you reside in the EU and wish to raise a concern about the use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
Contact information:
If you have any questions or concerns, you may contact me at :
ellenshoesbags [!at] gmail.com