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ElluraSage's Shop Announcement

HOLIDAY SALE 10% OFF ENTIRE STORE with Coupon: ELLURA10
Come join us on facebook and receive a FREE CLIP with your first purchase! Just mention that you "like" us in the notes to seller section upon checkout! You can follow us on Facebook at:
http://www.facebook.com/pages/Ellura-Sage/209934912352664 Be sure to check us often for sneak peeks, giveaways, coupon codes and more!

~ We strive for quick service ~ most orders ship out within 3-5 business days after payment is received. Please note that some dresses and nursery decor take longer to process. If you need an item sooner, please message me BEFORE you purchase to ensure that it can be shipped out sooner!

~ All orders come with a business card containing a 15% off coupon code, good towards all future purchases!

~ Due to variations in monitor settings, colors may vary slightly from shown.

~ In support of our military families stationed overseas, all FPO/APO addresses will be upgraded to priority shipping at no additional charge.

~ We love to see pictures of you and your little ones wearing our products!

INTERNATIONAL CUSTOMERS, PLEASE READ BEFORE PURCHASING:

***PLEASE UNDERSTAND THAT BY PURCHASING FROM OUR SHOP, WE WILL NOT BE HELD RESPONSIBLE FOR LOST INTERNATIONAL PACKAGES.

All international orders are shipped First Class International (does not come with tracking), which normally takes 2-3 weeks to reach their destination, but can take up to 2 months. International orders upgraded to Priority normally takes 6-10 days, but can take longer. Packages shipped around holidays may take longer to get to their destination, so please be patient. WE ARE NOT RESPONSIBLE FOR LOST ORDERS.

Please send us a message if you would like your shipping upgraded to International Priority (6-10 business days, with no tracking) or International Express (3-5 business days with tracking).

***Buyer is responsible for paying the customs fees, duties, import taxes, and any related charges. Please do not message us about marking packages as a "gift" or under valuing the contents, we do not do that.

ElluraSage's Shop Policies

Welcome

Welcome to Ellura Sage! We appreciate you taking the time to browse through the store. We pride ourselves on creating beautiful headbands, hair bows, tutus, diaper covers, ruffled leg warmers, hand-dyed cheesecloth wraps, nursery rosette lamp shades, and photography props at an affordable cost. We strive for fast service and quick delivery.
We are now offering beautiful shabby rosette lamp shades available in over 25 colors. Make sure to like our facebook page so that you can stay up-to-date on all promotions and giveaways.

From Photo Shoots to Parties!

Looking for the sweetest baby headbands and baby accessories for photography shoots or parties? Browse our selection of adorable baby bloomer, tutu, or leg warmer sets. Make a statement with one of our elegant handmade nagorie feather headbands, perfect for photos, parties and formal wear.

We Take Custom Orders, Too!

Looking for a one-of-a-kind headband, hair pin, bloomer set or tutu set for? Place a custom order with us. No matter what you have in mind, we can make it a reality. I try to create trendy accessories that you will adore, however the possibilities are endless. If there is something special that you are looking for, please feel free to contact me with any custom order requests or questions that you may have.

Payment

Paypal, Visa, Mastercard, Discover, and American Express cards.

Shipping

WHEN YOU ORDER SHIPS:
Most orders are shipped within 2-5 business days of payment being received. If you need your order to shipped asap, please contact us BEFORE purchasing.

PAYMENT WITH ECHECKS:
Payment received by echeck through paypal will be processed after payment has cleared which takes about 3-5 days to clear. Add an additional 1-2 days for order processing and then an additional 2-5 days for First Class shipping within the USA.

UPGRADING SHIPPING:
If you would like your order quicker, we are happy to upgrade shipping upon request. Please convo us BEFORE purchasing so we can upgrade the shipping.

INSURANCE:
Insurance can be added to your order. Please, send us a message before placing your order so it can be added.

INCORRECT SHIPPING ADDRESS:
Please make sure your address in PayPal is correct. If an item is returned because the wrong address was listed in paypal, you will be charged shipping to reship your package to the correct address.

TRACKING YOUR PACKAGE:
We ship USPS First Class through Paypal and all USA packages have a tracking # which is provided to you through Paypal once package is shipped. If you need to track your package, please go to your Paypal account and look up your tracking number, which will be attached to your purchase transaction.

***If your tracking number says your package was delivered, but you never received it, please contact USPS. Once USPS confirms a delivery to your address I am no longer responsible for that item.

EXPECTED DELIVERY DATE:
We will not be responsible for packages delivered after the USPS expected delivery date. These are estimates from the USPS website. They are not guarenteed. Once it's out of our hands, we have no control over what USPS does with your package.
First Class 2-5 days
Priority 2-3 days
Express 1-2 days

INTERNATIONAL ORDERS
International orders do not come with tracking numbers.

International First Class packages can take anywhere from 1 week to 2 months to be delivered and we are not responsible for lost orders. Packages shipped around holidays take longer to get to their destination, so please be patient.

In support of our military families stationed overseas, all FPO/APO addresses will be upgraded to priority shipping at no additional.

Refunds and Exchanges

Due to the nature of our product, returns and exchanges are graciously dealt with on a case by case basis.

I am always here to help with any questions or concerns you may have.

Additional Policies and FAQs

All items are custom made upon order. Please remember to note the size that is needed in the "notes to seller" section upon checkout. A courtesy email requesting the size will be sent if no size is noted. If there is no response indicating the needed size within 24 hours, a default size of 3-6 months (15") will be sent.

Last Updated April 3, 2014