Announcement Embergrass Jewelry is handcrafted in copper using simply striking, industrial designs. Many are accented with rustic textures and patinas, natural gemstones or vibrant wire wrapping
Embergrass Jewelry is handcrafted in copper using simply striking, industrial designs. Many are accented with rustic textures and patinas, natural gemstones or vibrant wire wrapping
jim clasby on Mar 25, 2014
did not purchase order was cancelled seller has very poor response to emails
Claire responded on Apr 29, 2014
This customer placed an order on a Thursday evening (February 27th) and was not happy that I hadn't sent him a message by the following Monday, despite my policies clearly stating that items will ship within 3 business days. The order was ready to ship on Tuesday evening but this customer had already asked to cancel by that point so I refunded the transaction right then and did not ship the item.
I started making jewelry when I was planning my wedding and couldn't find what I wanted so decided to make my own.
I started out, as most jewelry crafters do, with wire and beadwork, but I had an insatiable curiosity and I kept buying new tools and trying new techniques and so my work evolved.
These earrings https://www.etsy.com/listing/81074981/classic-copper-earrings marked the turning point for my style; when I showed them to my friend and she was super enthusiastic, I knew I had hit on something unique!
Now all my pieces have that textured and weathered look and, of course, are made in my signature metal - copper. I strive to find the perfect balance of simple but still completely individual.
My jewelry is comfortable and versatile, perfect for the spontaneous, independent woman who needs her outfit to work for any occasion!
Owner, Maker, Designer
I was born and raised in the UK, where I started my career as a Science teacher, despite having always loved creating things. When I moved to San Francisco with my husband in 2009 I jumped at the opportunity to bring creativity back into my life!
Handmade items, by their very nature, will vary, so the item you receive may not look exactly as the photograph.
I may update my findings (ear wires, clasps, chain etc) without updating the photograph so they may also vary slightly but will always be of equal or better quality than those pictured
I am happy to make alterations to items on request, this may or may not incur an extra charge, please check with me before checking out.
If any of your items are a gift please let me know and I will wrap them for you at no extra cost.
Accepted payment methods
- Accepts Etsy gift cards
I will accept cancellations for a full refund before I have shipped the item(s). Once shipped my refund policy applies instead.
After 1 week no payment the item(s) will be returned to sale.
Items are usually shipped by USPS First Class mail and usually take up to 3 business days to travel within the US. Occasionally (especially around the holidays) packages will take significantly longer than that. If you would prefer to use a different shipping option, please contact me at the time of purchase, there may be an additional charge for this.
You will be liable for any additional charges (such as customs fees) incurred from international shipping. Please send me a message if you wish to discuss international shipping options.
Orders placed after December 15th will not be shipped until January
If your Etsy address and PayPal address do not match I will not mail any items until I have contacted you and received a reply.
Refunds and Exchanges
If you change your mind on an item after it has been shipped I will refund the cost of the item once I receive it back. You need to contact me and ship the item within 90 days of receiving it and the item must arrive in its original condition.
Refunds on items (damaged or otherwise) will only be provided after I have received the item being returned.
Custom orders are non-returnable. Before the item is shipped it may be possible to make alterations to the design.
Additional policies and FAQs
I love taking custom orders and working with you to create your perfect jewelry. The process depends on the level of customisation you require:
1. Small changes where the custom item remains very similar to the original and the same price (e.g. changes to patina, texture, or colour, swapping gemstones or changing ring size)
In this case you may checkout the regular item and leave a message for me at checkout to indicate the changes you want made. Usually such changes will be listed in the item description, if in doubt, please contact me before checking out.
My normal refund policy applies to items in this category.
2. Small changes where the custom item remains similar to the original but the price will change (e.g. swapping for a material I have to order in specially, changing to a more expensive material or significantly changing the size of an item)
In this case you will need to contact me first to discuss whether the changes are possible. I will provide you with a new price for the custom item and an expected time frame. Once we have agreed on the details I will setup a reserved listing for you to purchase. Once you have paid for the reserved listing I will begin work on your item.
Items in this category are non-refundable.
3. Significant changes to the design or completely custom items designed from scratch (e.g. custom wedding jewelry)
In this case you need to contact me first with as much information as you can about what you would like. Ideally you will be able to provide links to jewelry (mine or other people's) that you love and be able to explain what aspect of each piece is what attracts you to it. Additional information such as materials, styles, colour palette etc. will all help me to design the piece that's perfect for you.
After we have discussed the concept and I feel confident that I have enough information about what you want I will require a deposit of $50 to start work on your design. This will cover the time it takes me to sketch some ideas based on your information. Once those sketches are complete I will send them to you along with information about the materials to be used, the time it is likely to take and the estimated cost.
At this stage I will require payment in full for the custom work and once I have received it I will start work on your items. Should my cost estimate prove to be higher than the actual cost, I will refund you the difference. If the estimate is lower than the actual cost you will not be charged anything extra.
Items in this category are non-refundable.
-- Repairs or Resizing --
If your item breaks through wear and tear (not because it is faulty) or if you decide later you would prefer a ring to be a different size I can repair or resize your item for a $15 fee. You will pay to ship the item to me and I will pay for the postage back to you (within the US and Canada). Please contact me before sending any items for repair or resizing to confirm that your item fits within this category, there may be an additional charge for more complex or time-consuming repairs or ones which require additional materials.
-- Wholesale and Consignment --
I am open to both wholesale and consignment contracts, please contact me for more information.