♥ 🌼 ♥ Embroidery & applique designed with love ♥ 🌼 ♥
Embroidalot's Shop Policies
All my designs are manually digitized before being offered for sale. This ensures that only the best quality embroidery is sold.
If you experience any problems with the quality of your embroidery I will try to help wherever I can, to ensure you get maximum sewing pleasure.
Please also checkout my embroidery tips in the email sent with your purchase if you have any problems with stitch quality.
CUSTOMER SERVICE GUARANTEE
I strive respond to all queries within 24 working hours. As I am in Australia my working hours may be different to yours.
Convo through Etsy preferred as private emails may get overlooked. But if you do prefer to send an email:
embroidalot [!at] gmail.com
CHECK OUT MY FULL SHOP:
Paypal preferred but I also accept direct deposit for customers within Australia upon request.
Paypal preferred for customers outside Australia.
Now accepting Etsy direct checkout.
Now accepting Etsy gift cards.
All items except custom orders are automatic download and available as soon as you pay.
If you need anything sent by email please send a convo through Etsy with your order number or date of purchase.
Refunds and Exchanges
It is the customers responsibility to ensure you have purchased the correct format and size for your machine.
It is the customers responsibility to ensure you have the necessary software and machine to use these designs and a way to transfer designs to your machine.
Due to the digital nature of my products and their ease to be reproduced........
I DO NOT OFFER REFUNDS, PLEASE CHOOSE CAREFULLY.
I am more than happy to resend files if there are any errors in the original ones you download.
Additional Policies and FAQs
Permission to use designs on items for: personal use, gifts, commercially in small quantities.
“commercially in small quantities” is defined as items that are hand made by yourself and not “mass produced”. Examples of “commercially in small quantities” might include items you make to sell at: craft markets, online stores, ebay, etsy, etc.
Permission to make one hardcopy backup for your own records.
You are not permitted to give away or re-sell any designs on this site, either by themselves or in collections with other designs.
By purchasing these designs you purchase the right to use them.
Ownership of these digitised files remains with myself as the designer and digitiser.
Ownership of all artwork used remains with the original artist.
Last Updated August 10, 2015