EmelePhotography's Shop Policies
Please read through my policies before ordering - If you have any questions don't hesitate to ask. I reply to emails Mon-Fri.
Accepted forms of payments are Paypal or via Gift Certificate.
The option of paying by "Other" is only for buyers who have a gift certificate. All other buyers must checkout using the Paypal option.
For purchase info and help please see:
Prints are shipped out within 3 business days after payment has cleared in my Paypal Account – I will email you when your order has been shipped.
Items are sent via Royal Mail, the UK postal carrier via standard airmail.
If you require an item to be shipped priority/express mail and /or registered (signed for) please let me know so I can adjust shipping costs for you.
UK: 1-3 business days
Europe: 5-7 business days
Rest of World: 7-10 busines days
*These shipping times are approx, sometimes items arrive much quicker, other times a little slower. I cannot be held responsible for hold ups due to customs or slow postal workers!!
I will ship your item to the address used on Etsy, that you type in when checking out, NOT your address on file at paypal.
You, the buyer are responsible for any customs fees that may apply.
Refunds and Exchanges
I want you to be 100% happy with your purchase. If you are not satisfied with your order please contact me upon receiving it, or within 5 business days. I can offer you a refund or exchange providing you return the item/s in the same condition as they were sent.
You will be refunded the cost of the item minus the shipping costs. I require that the print be sent back to me (return shipping costs and proof of postage are your responsibility) before I issue the refund or make the exchange.
If a print arrives damaged please let me know as soon as you receive it. I may require a photo or scan as proof. I will then send you out a replacement as soon as possible at no extra cost – Please Note this may take up to 2 weeks without shipping time if a print is temporarily out of stock.
For inchies and downloadable collage sheets I cannot be held responsible for the quality of your printout. For best quality use archival inks and a quality photo paper, my personal opinion is that a matt finish looks better than gloss.
Additional Policies and FAQs
PACKAGING – All prints are carefully packaged in a protective cello-sleeve to prevent damage from rain water and in a board-backed envelope to prevent bending. Some of my packaging materials may be recycled but will always be clean.
INVOICES - In an effort to save the trees I don't include a printed invoice unless you specifically request one.
SIZES - Additional sizes and different finishes may be available - Feel free to contact me if you're interesting in a size or finish that's not listed in my store and I'll see what I can do for you!
CONSIGNMENT / WHOLESALE - I'm is always interested in getting my photography "out there" in the world! Contact me with your terms and conditions and all the details and I'll email you my trade prices.
Name: Emily Goodwin
Email: emily "at" emele-photography.com
Address: 25 Devizes Road, Derry Hill, Calne, Wiltshire, SN11 9PF
Last Updated April 23, 2012