MoMoosa

Personalized Mugs For Best Friends and Family

| 42,207 Sales | 5 out of 5 stars 5 out of 5 stars

Smooth shipping

Has a history of shipping on time with tracking.

Speedy replies

Has a history of replying to messages quickly.

Announcement    Our current production time is 5-10 business days.
Before ordering please read the product description, processing time, transit time, shop policies and FAQs.
Thank you!

Announcement

Last updated on May 5, 2022

Our current production time is 5-10 business days.
Before ordering please read the product description, processing time, transit time, shop policies and FAQs.
Thank you!

Items

42207 Sales

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MoMoosa

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MoMoosa

Reviews

Average item review
5 out of 5 stars
(6514)
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About MoMoosa

Sales 42,207
On Etsy since 2010

We also proudly run The Emerald Pixy which offers baby milestone blankets, baby knitting patterns and more! Please visit us there too:
https://www.etsy.com/shop/TheEmeraldPixy

Production partners

  • Local Print Shop

    LA, CA

    We chose to work with them because of their attention to detail and quality of products. We love that they provide quick turnaround on all printing and packaging, which in turn helps us provide excellent customer service to our customers.

  • Local Print Shop

    Phoenix, AZ

    We have a great working relationship with our printer for our mugs, tote bags and cosmetic bags. They produce high quality items in a timely manner, and we wouldn't except anything less for our customers! I design every mug and bag, and they simply print them and ship them.

Shop policies

More information

Last updated on May 10, 2022
Frequently asked questions
SHIPPING POLICIES

- Standard delivery time is 15 business days.
NOTE: Business days are Monday - Friday.

- Expedited delivery time is 6 business days.
NOTE: Business days are Monday - Friday.

- MoMoosa Shop is not responsible for any delayed or lost packages due to USPS.

- Please make sure your address on file with Etsy is current. The MoMoosa Design will not be responsible for any outdated or incorrect shipping information.

- We rely on a network of external shipping partners including DHL, FEDEX and USPS to get your order to you as soon as possible.

CUSTOM AND PERSONALIZED ORDERS INFO

Custom order welcome! To customize your thing, please send me a message in "note to seller" section when you purchase!

Missing info will result in processing delays. I will message asking for missing info, if I do not receive a response within 48 hours your order will be canceled.

GIFT MESSAGE

Unfortunately, we are unable to include gift cards or similar notes in the packages.

We do not offer such services due to the volume of orders processed and lack of capacities to accommodate personal requests.

Thank you for your understanding.

Address Changes & Wrong Shipping Addresses

Please double check your shipping address BEFORE placing your order. If you need to change your address after your order is placed please contact us a.s.a.p. (We can change the address only within 18 hours!!)

We are not responsible for items that are undeliverable or delivered to incorrect addresses given by the buyer.

What if my package is lost?

If tracking shows your package has been delivered but you are not in possession of it you will need to contact your local post office for assistance.

Please provide a safe and secure location for your deliveries. We are not responsible for stolen packages.

What if my mug arrives damaged?

In the unlikely event that your mug arrives damaged, please provide us a photo of the damage and we will gladly send you a new one.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for custom or personalized orders.

When my mug will be shipped?

We are currently working on any open orders and they will be shipped on or before the ship date on your receipt. You can find your receipt in your order history and in your email, and tracking numbers will be sent to the email you have on file with Etsy. If you have any questions or concerns with your order, please reach out via convo and we will respond as soon as possible.