EmiConnerJewelry

Fine jewelry with a feminine vibe and magical touch.

Centreville, Virginia On Etsy since 2013

4,866 Sales | 5 out of 5 stars

Buyers are raving!

This shop got multiple 5-star reviews in the past 7 days.

EmiConnerJewelry

Fine jewelry with a feminine vibe and magical touch.

Centreville, Virginia | 4,866 Sales

5 out of 5 stars

Shop owner

Contact

Announcement    ◊ Our response to Covid-19 ◊
Dear Emi Conner Jewelry customer,
We hope you and your loved ones stay safe and healthy. We have been working hard on returning to full operational capabilities to meet the normal processing time while there may be a chance of a slight delay. We will keep you updated about the production progress and the estimated delivery dates of your orders. If you need an item by a specific date, please contact us prior to purchase.
Please feel free to reach out to us if you have any questions. We appreciate your support and love during this time.
Emi

Notes to my customers:
➤ Every piece in this shop is handmade to order and will take at least 3 days to 3 weeks or some pieces will take between 4-6 weeks to complete from when your order was confirmed. For rush orders, please contact us and we’ll do our best to oblige.

➤Ethically sourced natural gems and diamonds are used in all our creations unless stated.

➤ Because most of our orders are gifts, so we do not include invoices in the packages. If you would like an invoice please leave us a comment during checkout letting me know.
https://www.etsy.com/shop/EmiConnerJewelry

➤Custom or personalized orders are final and not returnable unless there has been some error on our part or the piece is faulty. Each piece is designed and made by hand, and countless hours are spent making each custom creation, so we respectfully decline to issue a refund on custom orders.

SHIPPING & HANDLING
► Domestic Shipping:
- Orders up to $99.99 will be shipped via insured First Class Mail 3-5 business days with a tracking number for $6.00 with options for shipping upgrades.
- Orders from $100+ will be shipped via insured Priority Mail 1-3 business days with a tracking number, and with a signature requirement.

► International Shipping:
- Orders up to $100 will be shipped via insured First Class International Mail for $16.00 and $14 for Canada. Packages typically arrive in 2-3 weeks for most foreign countries, although it may vary in some countries. The worst case is 40 days. The delays are not unusual. Options for shipping upgrades are available during checkout.
- Order above $100, your orders will be shipped via DHL worldwide 3-5 business days insured and signature required for $40
* Processing times are not included in these estimated time frames. *

***NOTE to INTERNATIONAL CUSTOMERS - Import duties, taxes, and charges are not included in the item price or shipping charges. These charges are the customer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to purchasing. These charges are normally collected by the delivering freight or shipping company or when you pick the item up, please do not confuse these for additional shipping charges. Please include your phone number during checkout in case Customs needs to contact you.


{ h a n d m a d e . q u a l i t y }
Due to the nature of handmade jewelry and the unique, natural origin of stones, slight variations in overtone and quality may occur. These characteristics enhance the beauty of the product and these variations from one to piece to another are what make them special and truly One of a Kind. Each piece of jewelry in my shop is handmade and, therefore, unique - no two are ever going to be exactly alike.

{ r e t u r n & r e f u n d }
We accept returns, exchanges, and cancellations. If for any reason, you are not completely satisfied with your order, you may return it for a refund or exchange. Please let us know within 7 days after receiving the item. You must ship the item back within 14 days of delivery. We have the right to deny a return if the jewelry returned does not meet our return policy requirements. You are responsible for return shipping costs as well as items lost or damaged.
►A re-stocking fee of 20% will be applied to all jewelry returns. 
►Cancellation: You can request a cancellation within 24 hours of purchase
►Exchanges: You will be responsible for paying the difference and shipping cost.
►Refunds: Shipping and handling fee on all returned items are non-refundable. 
►Exchanges & Refunds: All merchandise must be undamaged and in "new and unused condition." Items showing obvious signs of wear or alteration by a jeweler other than Emi Jewelry will not be accepted.
►PayPal Returns: PayPal orders may be returned for credit back to your PayPal account. Please allow up to two weeks for your account to be credited.
►Custom or personalized orders are final and not returnable unless there has been some error on our part or the piece is faulty. Each piece is designed and made by hand, and countless hours are spent making each custom creation, so we respectfully decline to issue a refund on custom orders.

{ r e p a i r & w a r r a n t y }

Craftsmanship Warranty

We want you to enjoy your Emi Conner Jewelry for years to come, so we handcraft each piece of jewelry with durability in mind using high-quality materials to ensure they will withstand daily wear when treated with common-sense care.

► 30-day warranty on all items. Should repairs be needed, it is the client’s responsibility to ship and insure the piece(s); we will return jewelry via insured shipment.
► This warranty applies only to the original purchaser and is non-transferable.
► The warranty is limited to repair or replacement of the item at the discretion of Emi Conner Jewelry. Any work performed by a jeweler other than ECJ automatically voids the warranty.
► This warranty does not cover damage as a result of abuse, misuse, loss or theft of your Emi Conner Jewelry.
Fine jewelry is not impervious to normal wear, activities or trauma. This is particularly true for rings since hands are regularly subjected to considerable abuse. We do not provide warranties for damage due to normal wear, product loss, loss of stones or theft. Damage or loss that results from failure to obtain repairs necessary to maintain the integrity of the product is also NOT covered.
Some examples of common jewelry issues that would NOT be considered manufacturing defects include:
- Discoloration due to exposure to chemicals, make-up, swimming pools, hot tubs or bathing.
- Prongs and precious metals, in general, wear over time and may require “building up” or restoration work as normal wear.
- Bent, caught or worn out prongs(s) allowing a stone to fall out or be lost due to normal wear or other damage.
- Lost stone or a stone has fallen out due to chipping or breaking caused by normal wear or other damage.

►THIS WARRANTY IS NOT AN INSURANCE POLICY. It is the responsibility of the customer to maintain insurance against loss or damage not covered by the warranty.
► After this period a fee for repairs or alterations will be charged to cover materials, time and return postage.

Stone Warranty

We will replace melee diamonds within the first 3 months (2mm and smaller) free of charge. Center stones are not under warranty, please insure your piece. Please be mindful that emeralds and opals are considered a brittle stone. They are soft and can easily crack, chip or change color if they are not cared for properly.  

✤ Please keep in mind that slight irregularities and variations in craftsmanship or natural characteristics, or internal inclusions, visible or otherwise, in colored gemstones are unique and individual to each item. These characteristics are considered as part of their beauty, and what makes each piece of Emi Conner Jewelry, one-of-a-kind! and should not be considered a defect. Due to these natural variations and the differences between computer screens, your jewelry may look slightly different in person than it does online. If for any reason you're not completely satisfied with your purchase, you'll have 14 days to return it for an exchange or full refund.

{ s h o p . p o l i c i e s }
► Please read Terms & Conditions before ordering
https://www.etsy.com/shop/EmiConnerJewelry?ref=seller-platform-mcnav#policies

{ s o c i a l m e d i a }
Visit me on Facebook for discounts and new jewelry announcements. https://www.facebook.com/emiconnerjewelry
Follow me on Instagram: https://www.instagram.com/emiconnerjewelry/
All designs, images & text copyright © 2020 emijewelry.com and emiconner.com

Announcement

Last updated on Nov 3, 2020

◊ Our response to Covid-19 ◊
Dear Emi Conner Jewelry customer,
We hope you and your loved ones stay safe and healthy. We have been working hard on returning to full operational capabilities to meet the normal processing time while there may be a chance of a slight delay. We will keep you updated about the production progress and the estimated delivery dates of your orders. If you need an item by a specific date, please contact us prior to purchase.
Please feel free to reach out to us if you have any questions. We appreciate your support and love during this time.
Emi

Notes to my customers:
➤ Every piece in this shop is handmade to order and will take at least 3 days to 3 weeks or some pieces will take between 4-6 weeks to complete from when your order was confirmed. For rush orders, please contact us and we’ll do our best to oblige.

➤Ethically sourced natural gems and diamonds are used in all our creations unless stated.

➤ Because most of our orders are gifts, so we do not include invoices in the packages. If you would like an invoice please leave us a comment during checkout letting me know.
https://www.etsy.com/shop/EmiConnerJewelry

➤Custom or personalized orders are final and not returnable unless there has been some error on our part or the piece is faulty. Each piece is designed and made by hand, and countless hours are spent making each custom creation, so we respectfully decline to issue a refund on custom orders.

SHIPPING & HANDLING
► Domestic Shipping:
- Orders up to $99.99 will be shipped via insured First Class Mail 3-5 business days with a tracking number for $6.00 with options for shipping upgrades.
- Orders from $100+ will be shipped via insured Priority Mail 1-3 business days with a tracking number, and with a signature requirement.

► International Shipping:
- Orders up to $100 will be shipped via insured First Class International Mail for $16.00 and $14 for Canada. Packages typically arrive in 2-3 weeks for most foreign countries, although it may vary in some countries. The worst case is 40 days. The delays are not unusual. Options for shipping upgrades are available during checkout.
- Order above $100, your orders will be shipped via DHL worldwide 3-5 business days insured and signature required for $40
* Processing times are not included in these estimated time frames. *

***NOTE to INTERNATIONAL CUSTOMERS - Import duties, taxes, and charges are not included in the item price or shipping charges. These charges are the customer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to purchasing. These charges are normally collected by the delivering freight or shipping company or when you pick the item up, please do not confuse these for additional shipping charges. Please include your phone number during checkout in case Customs needs to contact you.


{ h a n d m a d e . q u a l i t y }
Due to the nature of handmade jewelry and the unique, natural origin of stones, slight variations in overtone and quality may occur. These characteristics enhance the beauty of the product and these variations from one to piece to another are what make them special and truly One of a Kind. Each piece of jewelry in my shop is handmade and, therefore, unique - no two are ever going to be exactly alike.

{ r e t u r n & r e f u n d }
We accept returns, exchanges, and cancellations. If for any reason, you are not completely satisfied with your order, you may return it for a refund or exchange. Please let us know within 7 days after receiving the item. You must ship the item back within 14 days of delivery. We have the right to deny a return if the jewelry returned does not meet our return policy requirements. You are responsible for return shipping costs as well as items lost or damaged.
►A re-stocking fee of 20% will be applied to all jewelry returns. 
►Cancellation: You can request a cancellation within 24 hours of purchase
►Exchanges: You will be responsible for paying the difference and shipping cost.
►Refunds: Shipping and handling fee on all returned items are non-refundable. 
►Exchanges & Refunds: All merchandise must be undamaged and in "new and unused condition." Items showing obvious signs of wear or alteration by a jeweler other than Emi Jewelry will not be accepted.
►PayPal Returns: PayPal orders may be returned for credit back to your PayPal account. Please allow up to two weeks for your account to be credited.
►Custom or personalized orders are final and not returnable unless there has been some error on our part or the piece is faulty. Each piece is designed and made by hand, and countless hours are spent making each custom creation, so we respectfully decline to issue a refund on custom orders.

{ r e p a i r & w a r r a n t y }

Craftsmanship Warranty

We want you to enjoy your Emi Conner Jewelry for years to come, so we handcraft each piece of jewelry with durability in mind using high-quality materials to ensure they will withstand daily wear when treated with common-sense care.

► 30-day warranty on all items. Should repairs be needed, it is the client’s responsibility to ship and insure the piece(s); we will return jewelry via insured shipment.
► This warranty applies only to the original purchaser and is non-transferable.
► The warranty is limited to repair or replacement of the item at the discretion of Emi Conner Jewelry. Any work performed by a jeweler other than ECJ automatically voids the warranty.
► This warranty does not cover damage as a result of abuse, misuse, loss or theft of your Emi Conner Jewelry.
Fine jewelry is not impervious to normal wear, activities or trauma. This is particularly true for rings since hands are regularly subjected to considerable abuse. We do not provide warranties for damage due to normal wear, product loss, loss of stones or theft. Damage or loss that results from failure to obtain repairs necessary to maintain the integrity of the product is also NOT covered.
Some examples of common jewelry issues that would NOT be considered manufacturing defects include:
- Discoloration due to exposure to chemicals, make-up, swimming pools, hot tubs or bathing.
- Prongs and precious metals, in general, wear over time and may require “building up” or restoration work as normal wear.
- Bent, caught or worn out prongs(s) allowing a stone to fall out or be lost due to normal wear or other damage.
- Lost stone or a stone has fallen out due to chipping or breaking caused by normal wear or other damage.

►THIS WARRANTY IS NOT AN INSURANCE POLICY. It is the responsibility of the customer to maintain insurance against loss or damage not covered by the warranty.
► After this period a fee for repairs or alterations will be charged to cover materials, time and return postage.

Stone Warranty

We will replace melee diamonds within the first 3 months (2mm and smaller) free of charge. Center stones are not under warranty, please insure your piece. Please be mindful that emeralds and opals are considered a brittle stone. They are soft and can easily crack, chip or change color if they are not cared for properly.  

✤ Please keep in mind that slight irregularities and variations in craftsmanship or natural characteristics, or internal inclusions, visible or otherwise, in colored gemstones are unique and individual to each item. These characteristics are considered as part of their beauty, and what makes each piece of Emi Conner Jewelry, one-of-a-kind! and should not be considered a defect. Due to these natural variations and the differences between computer screens, your jewelry may look slightly different in person than it does online. If for any reason you're not completely satisfied with your purchase, you'll have 14 days to return it for an exchange or full refund.

{ s h o p . p o l i c i e s }
► Please read Terms & Conditions before ordering
https://www.etsy.com/shop/EmiConnerJewelry?ref=seller-platform-mcnav#policies

{ s o c i a l m e d i a }
Visit me on Facebook for discounts and new jewelry announcements. https://www.facebook.com/emiconnerjewelry
Follow me on Instagram: https://www.instagram.com/emiconnerjewelry/
All designs, images & text copyright © 2020 emijewelry.com and emiconner.com

Items

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4866 Sales
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Emi Conner

Contact shop owner

Emi Conner

Reviews

Average item review
5 out of 5 stars
(1147)
See reviews that mention:
quality 123 shipping 181 customer service 144

About EmiConnerJewelry

Sales 4,866
On Etsy since 2013
  • Emi's bench.
  • Here..where I CREATE. My new updated studio 2019.
  • My favorite corner of the room, where i design my pieces.
  • My inspirations..Nature, Colors & The Natural Beauty of Gemstones.
  • Behind the scene...where all my product pictures are captured.

ABOUT

Emi Conner designs and creates Feminine and Minimalist fine jewelry with love and light for the mindful woman.

At Emi Conner Jewelry, we believe that all forms of expression are valuable, and any form of art that can bring people joy and happiness is so vital in the world that is so filled with stress. So we believe that with every single piece of jewelry we create, we are helping to make a difference in the world.

Our mission is to create beautiful, sparkling jewelry that will bring you joy and happiness. These positive emotions can keep you connected to your soul, humanity and each other. We put so much love and light in every piece of our jewelry and each piece comes with a gemstone meaning. We believe that the healing properties of these magic gems would give you a sense of hope, strength, and inspiration to help you get through a difficult day of your life.

Our Diamonds, Gems, and Metals
Recycled metal and ethically sourced natural gems and diamonds are used in all our creations. They are handset and produced in limited quantities to ensure minimal environmental impact and maximum quality.

✤ Emi's Story ✤

Welcome to my shop! I'm Emi Conner. My name pronounced "Emmy", in Japanese E meaning "blessing" (恵) + MI meaning "beauty" (美).
I’m a designer and goldsmith whose growing business is devoted to my passion for gemstones and jewelry. Working from my peaceful home studio in Centreville, Virginia -- a suburb of Washington, DC; I have transformed my company from a part-time business to a full-time profession. I was born and raised in Thailand and moved to the US in 2005. My background is in IT (Computer Networking), I was enjoying it but I found more happiness working with gemstones and metals where I get to use my hands and imagination to form works of art.

After I became a Reiki Master in 2013, I decided it was time to embrace life in a more creative way while continuing to honor my spirituality. Thus, Emi Jewelry was born. I started my shop on Etsy with Reiki infused gemstone bead bracelets, and now my style leans more towards fine jewelry. Crafting jewelry is a continuous learning process. As I work, I'm also constantly developing my skills, acquiring new tools and materials, and learning new techniques. After being self-taught for several years, I’ve come to realize that I need a proper education in order to bring my business to next level. I chose to go to Stewart's International School for Jewelers in Florida. I’ve learned so much from the school; gold-smiting, jewelry repair, diamond setting, wax carving, molding making and traditional casting. It's so much fun to see how much my jewelry business has grown and changed over time. As new ideas and inspiration flow in, my artistic style continues to develop and evolve.

All of my creations are handcrafted from start to finish and they are made of high-quality materials to ensure a longer enjoyment of your jewelry. Recycled metal and ethically sourced natural gems and diamonds are used in all my creations. They are handset and produced in limited quantities to ensure minimal environmental impact and maximum quality. My productions start with sketches & renderings of ideas and then transformed into soldered metals. In more complex designs, I submit my design to a professional casting facility. And they will turn my design into a CAD file, where they produce a wax model that will be used for casting quality metal settings. From there, I carefully handset each stone where I hand polish the final product to perfection.

I don’t have a specific word to call my design style, but I know they lean toward romantic, rustic, also elegant but minimalist. I enjoy creating what I feel is beautiful and I usually follow my heart more than trends. I think there is enough ‘trend jewelry’ in the world; why would I want to add to it?

I get my inspiration from everything that surrounds me, from colorful gemstones, beautiful flowers, and leafs, blue sky or azure waters, but most of the time color is usually what inspires me to start on a new design. I want to create jewelry that is not just beautiful, but also meaningful and honoring my spirituality. Therefore I include a gemstone meaning card along with every gemstone jewelry order and each piece has been cleansed using ancient techniques and energized to amplify the power and healing properties of the stones.

I find joy in knowing that I'm bringing a tiny bit of light, beauty, and happiness to the world through this art form with every piece of jewelry I create - and that joy keeps me feeling fulfilled and inspired.

Thank you so much for visiting my online shop and supporting my small handmade businesses!

Shop members

  • Emi Conner

    Owner, Maker, Designer

    Hi,I’m Emi.I’m an owner, designer, goldsmith, setter, CAD/Cam maker, photographer and website maker.

  • Mike Conner

    Supporter, Marketer, Shipper

    Mike runs the Business Development Team for an IT Recruiting Firm in DC area. Besides being a supportive husband, he is Emi’s go-to resource for business advice at Emi Conner Jewelry.

  • Somkeit Chaiwong

    Hand Carved Wax Technician, Assistant

    Somkeit has been carving wax for more than 20 years. With his attention to detail and brilliant carving skills, he is able to help bring Emi's sketch designs to life.

  • Art Chutchai

    Assistant, Stone Setting, CAD File Maker

    Besides playing music and attending school, Art taught himself CAD/CAM and is able to use his self-taught skills to bring Emi’s master designs to a CAD file, and helping Emi with stone setting during busy season.

  • Little Layla Conner

    Chief Motivation & Inspiration Officer

    Layla loves sleeping, eating and..💩ing. She helps mommy and daddy stay motivated and inspired everyday. She’s a happy baby!

Production partners

  • Stuller, Inc.

    Lafayette, LA

    Stuller, Inc. is one of the largest jewelry manufacturing and distribution facilities in the United States and an industry leader in the domestic and international wholesale jewelry sectors. We have been purchasing conflict-free diamonds, findings and using their other jewelry services from start.

Shop policies

Last updated on October 31, 2020

Accepted payment methods

Paypal Mastercard Visa American Express Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 7 days of delivery
Ship items back within: 14 days of delivery
Request a cancellation within: 24 hours of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Questions about your order?
Please if you have any problems with your order.
Returns and exchange details
We accept returns, exchanges, and cancellations. If for any reason, you are not completely satisfied with your order, you may return it for a refund or exchange.

RETURNS

Please submit your return/exchange request via e-mail to info [!at] emiconner.com or ETSY message within 7 days after receiving the item. Someone from our team will contact you within 48 hours with a return address and packing instruction. You must include your original order number and your contact information (name, email, phone number). You must ship the item back within 14 days of delivery. As most of our items are made-to-order there will be A re-stocking fee of 20% deducted from your refund. We will refund you as soon as the piece delivered to us. Please allow up to 14 business days for your refund to be processed.

✦ All merchandise must be undamaged, rings must NOT be re-sized. Items showing obvious signs of alteration by a jeweler other than ECJ will not be accepted. If a piece is returned that require extensive cleaning or repair, or are otherwise unable to be resold, we will charge a higher restocking fee depending on the work required.
✦ Vermeil, Custom, Semi-Custom, Personalized and SALE items are final and not returnable, unless there has been some error on our part or the piece is faulty.
✦ Shipping cost is the responsibility of the customer for any returns or services, including customs fees for international customers.
✦ Shipping and handling fee on all returned items are non-refundable.
✦ PayPal orders may be returned for credit back to your PayPal account. Please allow up to two weeks for your account to be credited.
✦ No returns or exchanges will be accepted without a prior return authorization


CANCELLING AN ORDER

You can request a cancellation within 24 hours of purchase. Cancellation must be done within 24 hours of placing your order. Once 24 hours have passed, your order cannot be canceled. But we can process as a return order, there will be a 20% restocking fee deducted from your refund.


CHANGING AN ORDER OR SHIPPING ADDRESS

If you wish to change the shipping address, design, ring size, or stone, please contact us as soon as possible. There may be additional fees, if the item has already been created. Please submit your changing request via e-mail to info [!at] emiconner.com or ETSY message.


EXCHANGES

If you wish to exchange your piece, we will apply the full amount of your original purchase to a new purchase of equal or greater value.
Please submit your return/exchange request via e-mail to info [!at] emiconner.com or ETSY message within 7 days after receiving the item. Someone from our team will contact you within 48 hours with a return address and packing instruction. You must include your original order number and your contact information (name, email, phone number).
✦ All merchandise must be returned in its original packaging and in its original condition.
✦ Shipping cost and insurance are the responsibility of customers for any returns or services, including customs fees for international customers. We are not responsible for items lost in the mail.
✦ As most of our items are made-to-order, the new piece also takes 2-3 weeks to make.
Payment
♥ We accept Paypal, credit card (processed by Paypal), checks, and money orders. If you are interested in paying for your purchase with check or money order, please contact me for further instructions

♥ Lay-Away Plan/Payment Plan
We offer payment plans from 2 to 5 installments. After the first payment, each payment will be $5 extra to cover the extra fees. We will start to process your order upon the first payment. And we will ship your order out after your final payment has cleared or when your order is ready. * However, please be advised that these types of orders are non-refundable.

♥ VA STATE SALES TAX
5.3%% tax will be added for VA residents only.
Shipping
♥ Once an order is submitted it begins processing as quickly as possible. Orders processing time is between 3 days to 2 weeks given the handmade nature of the product, both domestic and international. Custom orders may take longer -- I will give you an estimated shipping time if longer than 10 business days.

♥ All orders will be shipped to the address filed with "ETSY" when completing your order, NOT Paypal or your credit card billing address.

SHIPPING & HANDLING
► Domestic Shipping:
- Orders up to $99.99 will be shipped via insured First Class Mail 3-5 business days with a tracking number for $6.00 with options for shipping upgrades.
- Orders from $100+ will be shipped via insured Priority Mail 1-3 business days with a tracking number, and with a signature requirement.

► International Shipping:
- Orders up to $100 will be shipped via insured First Class International Mail for $16.00 and $14 for Canada. Packages typically arrive in 2-3 weeks for most foreign countries, although it may vary in some countries. The worst case is 40 days. The delays are not unusual. Options for shipping upgrades are available during checkout.
- Order above $100, your orders will be shipped via DHL worldwide 3-5 business days insured and signature required for $40
* Processing times are not included in these estimated time frames. *

***NOTE to INTERNATIONAL CUSTOMERS - Import duties, taxes, and charges are not included in the item price or shipping charges. These charges are the customer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to purchasing. These charges are normally collected by the delivering freight or shipping company or when you pick the item up, please do not confuse these for additional shipping charges. Please include your phone number during checkout in case Customs needs to contact you.
Additional policies and FAQs
Repair & Warranty

Craftsmanship Warranty

We want you to enjoy your Emi Conner Jewelry for years to come, so we handcraft each piece of jewelry with durability in mind using high-quality materials to ensure they will withstand daily wear when treated with common-sense care.
► 30-day warranty on all items. Should repairs be needed, it is the client’s responsibility to ship and insure the piece(s); we will return jewelry via insured shipment.
► This warranty applies only to the original purchaser and is non-transferable.
► The warranty is limited to repair or replacement of the item at the discretion of Emi Conner Jewelry. Any work performed by a jeweler other than ECJ automatically voids the warranty.
► This warranty does not cover damage as a result of abuse, misuse, loss or theft of your Emi Conner Jewelry.
Fine jewelry is not impervious to normal wear, activities or trauma. This is particularly true for rings since hands are regularly subjected to considerable abuse. We do not provide warranties for damage due to normal wear, product loss, loss of stones or theft. Damage or loss that results from failure to obtain repairs necessary to maintain the integrity of the product is also NOT covered.
- Some examples of common jewelry issues that would NOT be considered manufacturing defects include:
- Discoloration due to exposure to chemicals, make-up, swimming pools, hot tubs or bathing.
- Prongs and precious metals, in general, wear over time and may require “building up” or restoration work as normal wear.
- Bent, caught or worn out prongs(s) allowing a stone to fall out or be lost due to normal wear or other damage.
- Lost stone or a stone has fallen out due to chipping or breaking caused by normal wear or other damage.
►THIS WARRANTY IS NOT AN INSURANCE POLICY. It is the responsibility of the customer to maintain insurance against loss or damage not covered by the warranty.
► After this period a fee for repairs or alterations will be charged to cover materials, time and return postage.


Stone Warranty

We will replace melee diamonds within the first 3 months (2mm and smaller) free of charge. Center stones are not under warranty, please insure your piece. Please be mindful that emeralds and opals are considered a brittle stone. They are soft and can easily crack, chip or change color if they are not cared for properly.  


✤ Please keep in mind that slight irregularities and variations in craftsmanship or natural characteristics, or internal inclusions, visible or otherwise, in colored gemstones are unique and individual to each item. These characteristics are considered as part of their beauty, and what makes each piece of Emi Conner Jewelry, one-of-a-kind! and should not be considered a defect. Due to these natural variations and the differences between computer screens, your jewelry may look slightly different in person than it does online. If for any reason you're not completely satisfied with your purchase, you'll have 14 days to return it for an exchange or full refund.

FAQs

Q: Where do you source your gems & diamonds?
A: Most of our diamonds are of Canadian origin and they are conflict-free. Canadian diamonds are mined to the highest environmental standards in the world.  We use natural gems unless otherwise noted in the item description. We try our best to source natural gems that are from reputable dealers who adhere to strict laws and regulations regarding what countries their gems are sourced.
​

Q: What is your lead time?
A: Every piece is handmade to order and will take at least 1 week or some pieces will take between 2-3 weeks to complete from when your order was confirmed. For rush orders, please contact us and I’ll do our best to oblige.

Q: What is 14K Gold Filled?
A: 14k gold filled is not to be confused with gold plate and has much more value. Gold filled jewelry is made with an incredibly thick layer of solid 14k gold permanently bonded onto base metal with heat and pressure. It contains 100 times more real gold than jewelry that is plated - which is just a thin film that will in time wear off. It is extremely durable and highly tarnish resistant. It’s a beautiful and affordable alternative to solid 14k gold and is perfect for those with sensitive skin. It can last a lifetime if well cared for.

{ h a n d m a d e . q u a l i t y }
Due to the nature of handmade jewelry and the unique, natural origin of stones, slight variations in overtone and quality may occur. These characteristics enhance the beauty of the product and these variations from one to piece to another are what make them special and truly One of a Kind. Each piece of jewelry in my shop is handmade and therefore unique - no two are ever going to be exactly alike.


{ Etsy . e t t i q u e t t }
I would very much appreciate the opportunity to provide you with great customer service and remedy any problem with your order. As I'm sure you would appreciate the same professional courtesy and respect. So please keep in mind that Etsy is an artist based community and it is poor ETSY manners to leave a negative review before communicating with your seller. Please contact me prior to leaving any unsatisfied feedback.