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EmmaDilemmasShop's Shop Announcement

Welcome to my Dilemma – a selection of Customizable Wedding Pillows, Embroidered Art, Custom Cushions, Hand Painted Cigar Boxes and Embroidery Patterns inspired by 1950’s Culture…Dia de los Muertos…Tiki…Rockabilly…Pin-Up…Tattoos…

Hand embroidery is my specialty! Custom Orders are very welcome and most items can be customized to your desire, so please contact me to discuss. Take advantage of my Etsy coupon code for 10% off your subsequent order when you place your first custom order.

Most of my wares are made from vintage/recycled or repurposed materials. Everything is designed, stitched and hand-assembled by me so no two items are alike - they are all one-offs!

I regularly post updates on upcoming products, what I'm working on, what inspires me, stockists, and Sales here: http://www.facebook.com/EmmaDilemmaEmbroidery

EmmaDilemmasShop's Shop Policies

Welcome

Welcome to my Dilemma!

Embroidered Wedding Pillows, Embroidered Art, Custom Cushions, Aprons & Accessories Painted Cigar Box Guitars inspired by 1950’s Culture…Pin-Up…Rock‘n’Roll…Tattoos… Dia de los Muertos…Tiki…Rockabilly…all designed, painted or stitched by Emma 'Dilemma' O'Dell in Victoria, Australia.

Hand embroidery is my specialty. Most of my work incorporates vintage/recycled materials. Everything is designed, stitched and hand-assembled by me so no two items are alike - they are all one-offs!

Custom Orders are very welcome and most items can be customized to your desire, so please contact me to discuss.

I strive to give my customers something different, whether it be ready-made or custom-made. It will always be one-of-a-kind handmade with care and attention and built for lasting comfort and practicality.

If you are buying EmmaDilemma, you have already made an important choice in NOT buying mass-made, and supporting small business!

Payment

Please make payment within 3 days of purchase at the checkout.

Pick Up may be arranged for heavy items or large orders if you are local or near to Melbourne, Australia.

From Australian customers, payment can be made by Direct Bank Deposit, Cash or Paypal/Credit Card.
If you have chosen Direct Bank Deposit, please message me before you checkout so I can send you my details.

From International customers I accept Paypal payments.

CUSTOM ORDERS:
Once you have contacted me and decided to place a custom order I usually require a 50% deposit before I begin custom work. On completion of the work I will let you know that it is finished and require the balance of payment and postage costs to be paid before I ship. I can provide email invoices at beginning and end stages.
If, for some reason, you change your mind and don't pay the balance within 14 days of my contacting you, the item will be put up for sale in my shop.

Shipping

All items are shipped within 2 days of purchase using Australia Post.

All items are gift wrapped, tagged with Care Instructions and then wrapped again in waterproof packaging for protection during transit. I will use recycled packaging such as cardboard or bubble wrap if necessary.
I take great care with wrapping my items but I am not responsible for any damage that might occur after it has been shipped.

I am very happy to ship to any location, however it is difficult to list a flat rate postage quote to some international locations, so please convo me for a prompt shipping quote to your particular country.

Registered Post, Express Post and Insurance can be arranged at your request.

Refunds and Exchanges

I provide the best description and photography of my products as possible, and if you have any questions about details please contact me before you make a purchase.

I believe my products are of a very high standard, and each item comes with Care Instructions. However if you are not happy with your purchase please contact me asap to discuss the problem.

I will provide a refund of the purchase price, or shop credit, or repair the item if it has been received in a faulty condition not due to postal transit. Any further postage costs will be paid for by the customer in this case. I recommend Registered, Express Post or Delivery Confirmation to guard against losses in the post.

Additional Policies and FAQs

CUSTOM ORDERS - please see details in the Payment Section.

I am happy to offer you part-payment plans or lay-bys for custom orders over $100.

Any questions, please message me here or email me at emmadilemma [!at] hotmail.com

Last Updated June 4, 2013