Handcrafted Lingerie

Auckland, New Zealand · 253 Sales


Handcrafted Lingerie

Auckland, New Zealand 253 Sales On Etsy since 2011

0 out of 5 stars

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Emma Highfield

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Emma Highfield


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Anonymous on Aug 27, 2013

5 out of 5 stars

its super pretty <3

Anonymous on Aug 22, 2013

5 out of 5 stars

Amazing customer service...there was a mix-up with my order and Emma told me to keep the first item as an apology...very thoughtful.

Anonymous on Jul 29, 2013

5 out of 5 stars
View all 125 reviews

Shop policies

Last updated on January 30, 2013
Emma Highfield is a luxury intimate apparel boutique brand, designed and handcrafted in New Zealand.

Founded in late 2009 Emma Highfield intimates are fun, feminine and flattering
with an emphasis on quality materials and construction techniques.
It is our design philosophy that each collection seduces and captivates the playful side within,
while maintaining the elegance of luxury lingerie.

Emma Highfield swim launched its first collection late 2012.

The entire collection is made in-house to ensure high-end production and quality control of each garment.
All Emma Highfield purchases come beautifully wrapped and make the perfect gift for yourself or a special someone.

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Accepted payment methods

  • Pay with Visa
  • Pay with Master Card
  • Pay with American Express
  • Pay with Discover
  • Pay with PayPal
Payment for purchases to be made via Paypal only.
When will my order ship?
We endeavour to ship goods within 48 hours of receiving your order, unless your garment is made to order in which case you will be provided with an estimate date of delivery on conformation of your order (usually within two weeks)

Orders are not shipped on weekends or public holidays.

You will receive email conformation when your order has been dispatched.

Please be aware purchaser is liable for any additional shipping taxes that may incur during transit and/or on delivery.
Refunds and Exchanges
I ordered the wrong size?

In the event your item does not fit we will happily exchange it for a different size if we have one available in stock. If you have any queries regarding sizes please refer to our size guide before purchasing or email us at emma_highfield [!at] hotmail.com with any questions. All returns must be sent back in original condition, with tags attached and in original packaging to receive a size exchange.

We do not offer refunds or exchanges for change of mind.

For exchange enquiries please email emma_highfield [!at] hotmail.com within 48 hours of delivery with the details about why you would like to exchange your item. We will reply with the necessary details for the return process including our return address.

A store credit will be issued if we cannot offer an exchange of size.
Due to the intimate nature of lingerie and swimwear we do not offer exchanges for items that have been worn. Please ensure you wear your own lingerie when trying on purchases.

My item is faulty?

On the very rare occasion a fault is found and you receive an item that is not in perfect condition please contact us via email emma_highfield [!at] hotmail.com with the details about why the item is faulty. Claims must be made in writing. We will reply with the necessary details for the return process including our return address.

All claims are subject to our discretion, if a fault is found the item will be replaced or credited at our discretion (we will meet our obligation under the Fair Trading Act). We will not refund or exchange goods that have been damaged due to general wear and tear, have been machine washed or otherwise mistreated so please follow washing instructions.

Please ensure items are returned via tracked post or courier as we accept no responsibility for items lost in the post.

Shipping and handling charges are non-refundable unless the fault found is ours in which case we will gladly refund shipping charges.

Please note: Emma Highfield Limited does not accept returns or exchanges on sale items, please choose carefully.
Additional policies and FAQs
XXS (6) XS (8) S (10) M (12) L (14) XL (16)
BUST 79 cm 84 cm 89 cm 94 cm 99 cm 104 cm
WAIST 61 cm 66 cm 71 cm 76 cm 81 cm 86 cm
HIPS 81 cm 86 cm 91 cm 96 cm 101 cm 106 cm

XXS (6) XS (8) S (10) M (12) L (14) XL (16)
BUST 31” 33” 35” 37” 39” 41”
WAIST 24” 26” 28” 30” 32” 34”
HIPS 32” 34” 36” 38” 40” 42”

NZ 6 8 10 12 14 16
USA 4 6 8 10 12 14
UK 6 8 10 12 14 16
EUROPE34 36 38 40 42 44