EmmanuelleWambach

My hands have a mind of their own.

Pittsburgh, Pennsylvania · 47 Sales

EmmanuelleWambach

My hands have a mind of their own.

Pittsburgh, Pennsylvania 47 Sales On Etsy since 2012

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Emmanuelle Wambach

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Emmanuelle Wambach

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Shop policies

Last updated on July 7, 2017
Welcome to my shop! I love art and love to work with my hands and everything in my shop is handmade. I make everything from costumes and Steampunk items to ceramics, dolls, and cards, but my specialty at the moment are custom made teddy bears! I put a lot of effort and love into my work. I hope you are as pleased with the items as I am when I make them.

Please take a look around my shop. Contact me if you have any questions. Most items are one of a kind (Bears, Dolls, cards, hats). But if you are interested in multiples of an item, a custom item, or a customizable item, please contact me and we can arrange something. Please see my "Additional Information" section for my policies on custom orders.

Accepted payment methods

  • Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
-Hopefully you will be satisfied with the items that your order. But if you are unsatisfied, please contact me before leaving feedback. We may be able to fix the problem.

-I will except refunds or exchanges on damaged or mistaken items. (EXCEPTIONS FOUND BELOW) These items must be postmarked within one week of receipt. Please contact me as soon as possible if there are any problems.

-I will not issue a refund until the item has been received in purchase condition and in the original packaging.
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**EXCEPTIONS TO RETURN POLICY**

* I am not responsible for items that are lost or damaged during transit without insurance. If something does happen (i.e.: the item is damaged, or does not arrive), please let me know and we will try to work something out.

*Customized dolls of customers' family or friends are not returnable/ exchangeable. Cards or other items, customized with customer's personal messages or names are nonreturnable/ exchangeable.

* International Orders are are not returnable/exchangeable.
Payment
I accept credit and debit cards. I also take ETSY gift certificates, Apple Pay,and Pay Pal.

If payment is not received within 2 days after ordering, the order will be cancelled.

Payment must clear before items are made. If payment is not received within 2 days of order, the order will be cancelled.

All Custom orders or customizable items must be paid for up front upon order before the items are made. Some custom orders are nonrefundable/ exchangeable. (PLEASE SEE MY REFUND POLICY FOR MORE DETAILS)
Shipping
FOR DOMESTIC CUSTOMERS

I ship through the United States Post Office. For most goods THE WINDOW OF SHIPPING TIME IS 2 WEEKS. It may be longer for international shipping. Check individual items for specific times.

-Custom or customizable orders may take more time since they will be crafted after the order is made.

-If you would like to pay extra shipping fees for Priority mail (tracking + delivery confirmation or insurance) for safer delivery, please let me know before purchase so that we can add the extra shipping cost to the item.

-I am not responsible for items that are lost or damaged during transit without insurance. However if something does happen (i.e.: the item is damaged, or does not arrive), please let me know and we will try to work something out.

-Insurance is a wonderful thing! If you would like insurance please request it upon purchase so the shipping cost can be adjusted.

***If there are any discrepancies in the shipping address I will contact you before shipping. If we do not hear back from you we will ship to the address listed.***
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FOR INTERNATIONAL ORDERS

-Most goods will be shipped USPS First-Class International.

-There is no tracking or delivery confirmation available for First Class. ****Once the package is shipped, we are not accountable for lost packages.****

-If you would like to pay extra shipping fees for Priority mail (tracking + delivery confirmation or insurance) for safer delivery, please let us know before purchase so that we can add the extra shipping cost to the item.

-We do not mark packages as gifts, and are not accountable for any customs fees, taxes, duties, etc... that may be incurred through your countries regulations.

-***If you are ordering multiple pieces, they may be shipped individually and in envelopes to keep shipping costs down.***
Additional policies and FAQs
-I will only use your address and any other personal information to contact you about the status of an order, or for legal reasons, such as taxes.

-I try to make the colors in the photographs match the true colors of the item. But, cameras and computer monitors can impart certain tints to the pictures, so if you have ANY questions about items please do not hesitate to ask.

-Most items are one of a kind (Bears, Dolls, cards, hats). But if you are interested in multiples of an item, please contact me and we can arrange something **Items may not be exactly the same, since each is handmade**. For larger orders of multiples of items (Over 10) We can arrange a special price. Please keep in mind that I most likely will have to make these items after you order, so it will delay the shipping time and may increase shipping costs. We will contact you with a quote on multiple order shipping prices. You will also be contacted when your multiples are ready and ready to ship.

-I will make custom orders and items for customers. If you like an item, but would prefer a different color, size,or would like the item personalized with a name or message, etc., please contact me. We can arrange the custom order. ***Keep in mind that depending on your changes, the price of items may increase or decrease. ***Also keep in mind that I most likely will have to make these items after you order, so it will delay the shipping time and may increase shipping costs. I will contact you when your items are ready to ship.

As stated above, the dolls and bears are one of a kind.However, I will make custom dolls. If you have a particular character or person you would like a doll of, please contact me. The dolls can also make a special gift for a friend or relative. For example, if you have a child that wants a "mini me" I will make a doll that looks like them. You will simply have to send me a photo of the face of the person and a description of the outfit you would like them to wear. Please keep in mind that I most likely will have to make the doll after you order, so it will delay the shipping time. I will contact you when your doll is ready to ship.