EmmieMiles

Emmie Miles Dressmaking and Design

Stroud, United Kingdom · 95 Sales

EmmieMiles

Emmie Miles Dressmaking and Design

Stroud, United Kingdom 95 Sales On Etsy since 2010

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Announcement   Welcome to our Etsy shop, We've been busy working on lots of new things for your delectation. We will be adding them to our shop over the coming days and weeks. Remember, we are always available to talk to you about a custom order!
Emmie and Team

Announcement

Welcome to our Etsy shop, We've been busy working on lots of new things for your delectation. We will be adding them to our shop over the coming days and weeks. Remember, we are always available to talk to you about a custom order!
Emmie and Team

Emmie Miles

Contact shop owner

Emmie Miles

Shop policies

Last updated on July 20, 2015
Welcome to the policies section of our Etsy shop. Please read all the information below prior to ordering, by placing an order you agree to the terms and conditions as set out here.

Customer satisfaction is our top priority. If you would like any item making in a different size or colour, or a unique item, please ask and we will be happy to discuss your ideas.

We source all materials from within the UK. As far as possible, the materials we use are also made in the UK and everything is lovingly handmade in the UK. We also love to recycle and restyle vintage fabrics, information on the materials used for each item can be found on the product listing.

Accepted payment methods

  • Accepts Etsy gift cards
  • Check
  • Other Method
Payment
Payment is processed through paypal or Etsy direct checkout. We are also able to accept personal cheques and bank transfers from buyers inside the UK. If you are outside of the UK and would like to pay by cheque or bank transfer, please contact us prior to ordering and this can be arranged.

We expect payment within 7 days of your order being placed. In most circumstances, we are happy to wait a little longer for payment but please get in touch to make arrangements. If payment has not been received within 24 hours and we haven't heard from you, we will email you to request payment. If payment has not been received within 7 days, we will cancel your order and relist the item.

As we are in the UK, prices are in GB Pounds Sterling. We reserve the right to change our prices without notice.
Shipping
We are UK based and all items are made and shipped from the UK. Shipping times vary but after your order has been dispatched, the following table gives a good indication of shipping time.

UK: 1-3 business days.
Europe: 3-7 business days.
USA and Canada: 5-10 business days.
Asia, Africa, South America, Austrilasia: 10-21 business days.

Shipping by 1st class mail for UK orders, Airmail for all overseas orders. All items will be insured for their full value. Higher value orders will be sent recorded mail.
If you require expedited shipping, please ask prior to ordering and we can arrange that for you but please note that additional charges may apply.

We will always email you through Etsy's convo service to let you know that your order has been shipped.

International customs charges are the customer's responsibility, We will not be responsible for any customs charges that may apply to your order.
Refunds and Exchanges
We hope you will be delighted with your order but if there is any kind of problem, please contact us and we will be happy to help.

You are welcome to return any premade item that is unworn, with tags still attached and in the same condition as it was shipped out in. The customer is responsible for all return shipping charges and items must be clearly marked UK CLOTHING RETURN to avoid any customs delays or charges. We strongly recommend that you obtain proof of posting/postal insurance and we will not be responsible for any goods whilst they are in transit. We will refund your payment via the original payment method, minus shipping charges. You need to contact us within 7 days of receipt to advise me that you wish to make a return and your item must be shipped back within 7 days of our reply.

Items that are custom made to your specifications are not eligible for return unless there is a manufacturing fault. Every effort is made to ensure that the details of any custom made items are confirmed with you before your place your order.

In the unlikely event that your item has a fault, you will need to return your item for us to inspect. We will not accept returns on items that have been damaged by the customer and we can tell the difference!! Provided we are happy that the fault is genuine, you will be offered a refund, repair or replacement. Faults may only be reported within 28 days of receipt.

All items are carefully packaged but in the event of an order being damaged during transit, please contact us within 7 days of receipt to arrange a return. You then need to ship your item back within 7 days of our reply. You will be offered a refund, repair or replacement.

If you believe your order has been lost in the mail, please contact us and we will see what we can do to help. In the vast majority of cases, items are waiting at your local sorting office, with a neighbour or in a shed or outhouse. Please check these first, items generally show up in one of these places. Rarely, items do get lost and we will do our best to locate them for you, or offer a replacement item.
Additional policies and FAQs
If you require an item for a specific date, please check availability with me prior to ordering.

I can also gift wrap an item and ship to a different address for you, please ask for details.

I do offer my catalogue items wholesale. Genuine wholesale enquiries are always welcome, I can offer various packages to suit most resellers. Please convo me to discuss your needs.

*Current lead time is 4 weeks plus shipping.*