EmpatheticElephant is taking a short break
Kristy on May 22, 20225 out of 5 stars
I asked for special colors to be used and they were exactly what we wanted! Shipping was fast and the order was wrapped extremely well! Will definitely buy from this shop again!
Stephanie on Feb 12, 20225 out of 5 stars
Such a fun Halloween purchase. Smells amazing! Love all of the scent options.
Carla on Jan 25, 20225 out of 5 stars
These are great soaps! I got them for 💝 day for my nephews who love the game! Great packaging and shipping was very quick eve though these are custom aromas ( and such a great fun choice of aromas)
Carla on Jan 19, 20225 out of 5 stars
I got these for my nephews for 💝 day as they love playing the game. These are so cute and the aromas will be a big hit too (dill pickle & bacon). Great work, shipping was quick & wrapped really good too!
Lawrence on Jan 3, 20225 out of 5 stars
it smells amazing. Great communication helping me find the right one
Marianne on Jun 16, 20225 out of 5 stars
Smaller than I thought but really well done and very cute.
lopezmars98 on May 22, 20225 out of 5 stars
Got it to gift to someone. Small and cute! Great price. Great color. Smells nice.
Cara on May 10, 20224 out of 5 stars
loved that there was a fruit loop scent offered
Gay on May 6, 20225 out of 5 stars
Arrived quickly and soaps are darling.
Amy on May 4, 20225 out of 5 stars
So very fun! Thank you!
An Elephant Never Forgets....
I come from a family of animal lovers, to us, our furry friends are family members. So when one of them is sick or under the weather it hits us all very hard. Over the summer, one of my sister's cats (Baby Cow) developed seizures and had to make frequent visits to the vet. It was a tough time for my sister and her spirits were down. Living in a different state, I was unable to help with giving medications or trips to the vet, but wanted to provide some love and support.
Then the idea hit me, "Send a Care Package! ". I immediately put together a care package with items to help my sister and her cat, Baby Cow, on the road to recovery. When she received the unexpected package she was thrilled. Just knowing we were thinking of her and her family from a far helped to relieve some of the stress. It was something she would never forget.
A month later, my puggle, Nigel, was diagnosed with an inoperable tumor, requiring costly chemotherapy and vet visits monthly. I knew I needed to do something to help even more, and so, The Empathetic Elephant was created in September of 2013.
The Empathetic Elephant specializes in creating custom floral arrangements and gifts for you, your loved ones and the special occasions in your life. Each item is hand-crafted with love and care to bring a smile to the face and create a cherished memory you will never forget.
After all, "An elephant never forgets".
Owner, Designer, Dreamer
Registered nurse by day and craft-a-holic by night (and on most weekends). Crafting is my guilty-pleasure! My shop is trade friendly! Convo me if you're interested in a trade.
Customs and import taxes
Returns & exchanges
I gladly accept returns and exchanges
I don't accept cancellations
The following items can't be returned or exchanged
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
I accept returns I do not accept returns
I accept exchanges I do not accept exchanges
I accept cancellations I do not accept cancellations
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Frequently asked questions
We welcome wholesale inquiries! Please contact us for more details, and we will be in touch promptly.
Empathetic Elephant is NOT liable for orders delayed or undelivered by your postal carrier where we provide proof of shipment via the tracking number provided by USPS and shipped to the address provided on the customer order.
Summer Shipping Season
Goat Milk Soap and candles may soften in transit during Summer months, upgraded shipping is highly recommended.
We cannot be held responsible for items that are damaged in transit. This includes situations where an order/shipment sits in a hot mailbox or porch on a summer day and melts.
We are happy to ship to where you work or to another location of your choosing to prevent your order from sitting out in extreme heat all day. We are also happy to ship using FedEx which keeps your shipment cool until it is delivered (unlike USPS and UPS which do not have air conditioned trucks). Please contact us if you would prefer your order be shipped via FedEx.
If your order is a gift and you would like it mailed directly to the recipient, please enter in their address at checkout. If you would like a note or gift card included with the packing slip, you can type it out in the "notes to seller" section at checkout.
Custom and personalized orders
We love to work with our customers to create custom products. We have created baby shower favors, wedding shower favors, gifts for parties, birthdays, anniversaries and more. Our custom orders do require more time than off-the-shelf items. Please get in touch with us to discuss your ideas!
Most soaps, candles and floral decor items are made to order and ship in 3-5 business days. Large orders will take longer, as may orders placed in November and December. If your order is time-sensitive, please let me know.
When possible, your item(s) will be shipped using recycled, re-purposed, and/or biodegradable shipping materials. Most often, the bubble wrap and packing peanuts will be on their second or third tour. I don't buy packing peanuts. I reuse them from items that I have shipped to me. I encourage you to reuse any that I send in your packages!
Additional Soap and Candle Notes
-All items are handmade in small batches. Please afford for slight variations in appearance as no two batches of product are identical.
-Some fragrance notes (especially vanilla) may turn our products different shades of brown/tan but they are still safe to use.
-Phthalate free essential oils are used in our products.
-Our candles are hand-poured and are made with 50% soy wax and 50% food grade paraffin wax.
A quality bar of handmade soap will often "sweat" in humid weather due to the high content of natural humectants.
When natural soap sits out in humid conditions, glycerin (a humectant) in the soap will draw moisture out of the air and onto the soap, causing "sweat".
There is nothing wrong with your soap and it is not melting, it is just the glycerin and other natural humectants doing their job.
Please understand, when you receive your soaps during humid weather conditions, some of the soaps and wrappers may be damp or wrinkled from the natural "sweat" of the soaps.
How to combat softening/melting
On extremely sunny or warm days, it is best to pop your package in the fridge or freezer for 15 minutes before opening. This will help to combat softening and/or melting.