EnVilleWatercolors

I will offer refunds on all pre-made (not custom) products. The item must be returned to me within 14 days of delivery in order to process a refund and must be in its original condition. Custom products are non-refundable. Return shipping is your responsibility.

Exception: If the item is damaged in transit, any order (including custom) may be refunded. I must be notified within 3 days of delivery. Evidence of the damage may be required for insurance. Return shipping will be covered or waived. Paintings are packaged with protective reinforcement to minimize this risk.

I currently accept credit, debit, and gift cards.

I ship by USPS Priority Mail within the United States and always provide a tracking number. For orders outside the USA, I will select the optimal shipping service. All products are shipped in archival plastic sleeves and include cardboard reinforcement. Reinforcement for cards will be minimal, while prints and original wall paintings will have more extensive protection.

I have begun to offer calculated shipping on some prints. In order to protect original paintings, I prefer to ship those priority. I will consider other shipping options on a case-by-case basis if you make a request.

Custom orders are welcome. They will be accommodated as quickly as possible. Depending on the size, theme, and my workload, a small painting will usually be done that week and a large one usually within 2 weeks.