EnglishShop

European Vintage Emporium - Antiques and collectables

Perriers, France · 3895 Sales

EnglishShop

European Vintage Emporium - Antiques and collectables

Perriers, France 3895 Sales On Etsy since 2010

5 out of 5 stars
(854)
Shop owner

Eve

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Announcement   English Shop as part of the European Vintage Emporium (EVE) offers one of the Internet's largest individual collections of ‘as found’ antique and collectable items all available for dispatch within one working day.

EVE operates worldwide from bases in Kent in England and Normandy in France supplying private customers and commercial operations which include film studio’s, interior designers, television studio’s, photographers, journalists, publishing houses, prop suppliers and authors.

EVE is a small compact family business providing a personalised, discreet and adaptive range of services to suit our clients and their varied needs. English Shop is our Etsy based web outlet but we also trade via our own website EVE, which showcases our entire stock.

You can buy with complete confidence knowing that all purchases are dispatched fast, tracked and completely covered for transit loss and transit damage.

All items are supplied on approval. If they don’t fit in as expected, or are an unappreciated present, return them for a full refund, including your initial postage charge. We know shopping online can sometimes be difficult!

For information on payment, reservation, rental, delivery, refunds and discounts please see our policies and FAQ's section. Please feel free to contact us with any questions. We speak English, French, and German fluently and we can also just about get by in Italian!

Announcement
Last updated on Aug 20, 2016

English Shop as part of the European Vintage Emporium (EVE) offers one of the Internet's largest individual collections of ‘as found’ antique and collectable items all available for dispatch within one working day.

EVE operates worldwide from bases in Kent in England and Normandy in France supplying private customers and commercial operations which include film studio’s, interior designers, television studio’s, photographers, journalists, publishing houses, prop suppliers and authors.

EVE is a small compact family business providing a personalised, discreet and adaptive range of services to suit our clients and their varied needs. English Shop is our Etsy based web outlet but we also trade via our own website EVE, which showcases our entire stock.

You can buy with complete confidence knowing that all purchases are dispatched fast, tracked and completely covered for transit loss and transit damage.

All items are supplied on approval. If they don’t fit in as expected, or are an unappreciated present, return them for a full refund, including your initial postage charge. We know shopping online can sometimes be difficult!

For information on payment, reservation, rental, delivery, refunds and discounts please see our policies and FAQ's section. Please feel free to contact us with any questions. We speak English, French, and German fluently and we can also just about get by in Italian!

Eve

Contact shop owner

Eve

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Updates

English Shop door handles in the USA shared by @clbirs4 on Instagram +1skin-tone-4
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About

Our English Shop (served with a twist of France, Germany & Italy and a slice of the United States)

I grew up in rural Germany and then went on to study photography in Paris. I worked in haute couture in Florence and then New York. After ten years in NY I moved to England after meeting my life and business partner and soon after my daughter came into the world. English Shop on Etsy was born around the same time.

I am now semi-settled in Lower Normandy in France but with family in Germany and the U.K. I regularly cover a large chunk of Western Europe on my travels and my ongoing quest for stock!

Thankfully English Shop on Etsy and the European Vintage Emporium (our own website) continue to grow and develop year on year. Looking optimistically forward we hope to open our own retail space in the coming years.

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Shop members
  • Eve

    Owner, Curator, Photographer

    Eve takes care of the French based side of the business as well as the majority of the stock curation, photography, customer relations, social media, wrapping, and dispatch.

  • Stephen

    Logistics, Marketing, E-Commerce

    Stephen takes care of the UK based side of the business and the majority of the logistics both digitally and physically. He handles the majority of the e-commerce design and implementation on Etsy and beyond, to include our own stand-alone website.

Shop policies

Last updated on August 20, 2016
Different shops on Etsy have different policies and procedures. We would recommend that you read shop policies and double check listing information prior to making purchases to avoid any unnecessary disappointment. Please see our policies below and don't hesitate to contact us with any queries or observations.

Accepted payment methods

  • Accepts Etsy gift cards
Payment
We accept payment through all major credit cards, Etsy Direct Checkout, Etsy gift cards and PayPal.

If you would like to reserve an item we ask you to make a 20% non-refundable reservation deposit which will reserve items for up to 6 months. This 20% deposit is non-refundable should you decide not to proceed with your order and covers the cost of any depreciation, storage, re-listing and clerical costs. Any other payments received will though be returned should you decide not to proceed with your order.

We offer rental agreements generally at 50% of original item cost with full upfront payment and 50% of the purchase price refunded when the items are returned. We are happy to discuss your requirements.
Shipping
CHEAPER SHIPPING OPTIONS!? We can often offer greatly reduced international postage costs than those listed for larger and heavier items or multiple orders. Special shipping rates to the UK are also available. As a rough guide customers should allow 3-6 week delivery windows for these reduced rate services. Please ask for a quote and delivery window estimate.

We now often ship twice a day at 9am and 4pm (French time), Monday through Friday. All items are sent via a tracked, insured and recorded delivery service, usually within 24 hours of your order. Some large parcels and multiple orders may take a little longer to wrap safely.

Our standard tracked and recorded delivery service usually takes 3-10 working days after dispatch to arrive with customers. Express and signed for postage services are available at an extra premium at check-out. These services usually arrive within 3-7 working days of dispatch. Unfortunately we cannot guarantee transit times with any postal service due to the chance of courier/customs/border/weather/industrial action and/or national holiday delays.

We sell items to customers all over the world and cannot always get international postage and packing prices spot on in the listing due to the need to anticipate the extra weight of packing materials. Should we initially over charge you for postage and packing we will refund any over payment once we have dispatched your item from the post office.

Smaller (less than 1kg) multiple item purchases will incur no extra postage charges. You will only pay postage on the heaviest item you buy. Individual items weighing more than 1kg incur a small extra premium. For example; if you buy ten separately listed little items you will only pay a postage charge for the heaviest single item.

It is only on rare occasions that items get held in customs but sometimes delivery may take from 2 to 6 weeks due to hold-ups at borders and customs. If items are delayed we will make every effort to keep you informed of your packages whereabouts and progress through the postal system.

If an item is lost in transit we refund in full. We do ask you to bear with us while an investigation is carried out by postal services in source and destination countries. We have only had three lost parcels to date (two of those were eventually returned to us) and investigations have been completed within 6-8 weeks of dispatch. As soon as the investigation is completed we refund in full. We can start an investigation for a lost parcel after 20 working days (four weeks) have elapsed after dispatch.

If an item arrives broken we refund in full. We may require you to return the item (we will also cover these costs) or we may just ask for a photo of the broken item and its packaging.

If a parcel is returned to us due to it being unclaimed from local sorting offices after a failed delivery, or if there was an error in the address supplied to us, the buyer will be responsible for repeat postage costs. Alternatively we will refund the cost of the item minus the postage charge we have paid, but only when it arrives back with us.

Emergency requirement or a large order within Europe? We have access to a private courier that can deliver personally direct from us to you and usually within 24 hours (as a rough guide typical costs for these services from France to London UK start from £195).

For purchases outside of the European Union import taxes may apply to purchases. Buyers are responsible for investigating and paying any import duties that may be due for importing vintage and antique items into their own countries.

Tracking in the United States and Canada - Customers in the United States and Canada can track their parcels on the USPS and the Canada Post website once they arrive in their countries by using the tracking number we supply. This often gives more up-to-date information than Etsy or the French Postal Service website as it takes a while for information to filter back through the system. This may also apply to other countries national carriers.
Refunds and Exchanges
Please note that while we are happy to provide refunds due to the nature of online shopping, buyers will be responsible for return transit costs unless the item is not as described, or damaged in transit. We will though, refund the initial postage charge as a gesture of good will.

We appreciate it is sometimes difficult to shop online and that things sometimes arrive and do not quite fit in as expected! Please contact us within 14 days of receipt if you wish to return an item.

In the event an item arrives damaged or broken beyond the description in the original listing please photograph any damaged packing and the item itself and contact us attaching photos. In this case we will ask you to return the item but we will cover all return costs and refund you your full initial payment including postage. In some circumstances it will not be necessary to return the item.

We can start an investigation for a lost parcel after 20 working days (four weeks) have elapsed after dispatch. This may take postal services in source and destination countries 5-15 working days to investigate. If an item is lost in transit we will refund in full after postal services have carried out their investigation and confirmed loss of the package. Please note lost parcels are a very rare occurrence. We have only had 3 in the last 3800 sales and two of those were returned to us eventually.
Additional policies and FAQs
Product and postage discounts:

The most common questions we are asked everyday are along the lines of; "What is your best price?", "Can I get a discount?" or "Would you consider an offer?".

Postage discounts are automatically applied to multiple item orders at checkout. Additional items weighing less than 1kg are sent with no extra postal charge. Items weighing more than 1kg incur a small extra premium.

Unfortunately there is no room for discounts on single item purchases unless you are a returning customer. English Shop rewards repeat loyal customers by awarding increasing discount rates over time and purchase history. Generally starting at 5%. If you are a returning customer message us for your own personal coupon code with discount rate based on your past purchase history.

Unsold items do usually get cheaper over time. Every time an unsold expired listing is renewed it is usually reduced in price. Items expire after being listed for four months. For example an item that has been in store for a year would have been renewed three times and likely been reduced three times. Typical renewal reductions vary between 5% and 10%. So if you feel it's a little out of your budget for now, you could always pop back later on and visit us! If you have a set price in mind we will be pleased to advise you if and when an item reaches that price. Just drop us a note outlining your budget and the piece you are interested in.

English Shop never has sales, nor do we just randomly issue shop-wide discounts and coupon codes on a whim as we feel this is unfair on the majority of customers who do not ask for discounts.

We are happy to offer discounts to new 'loyal' customers considering multiple item orders. Send us a list of the items you are interested in and we will get back to you with details of the discount we can offer over and above automatic postage discounts. Wholesale customers (10+ items) can expect the very best discount rates increasing in size in relation to the size of the order.

We can often offer greatly reduced international postage costs than those listed for larger and heavier items or multiple orders. Special shipping rates to the UK are also available. As a rough guide customers should allow 3-6 week delivery windows for these reduced rate services. Please ask for a quote and delivery window estimate.

More information

Last updated on Aug 6, 2016
Frequently asked questions

Can I get a discount?

Sorry! Our prices are fixed unless you are a past customer, or considering a multiple item order. Items that have been in store for a while will have already been reduced in price every four months when listings have been renewed. We do reward loyal repeat customers with increasing discount rates over time and purchase history, generally starting at 5%. Multiple item purchases automatically have postage discounts applied at checkout. We can often offer greatly reduced international postage costs than those listed for larger and heavier items or multiple orders if you are not in too much of a hurry. Please see our 'Additional policies' section for more detailed information on pricing and discounts.

How quickly can I get this?

Items are usually dispatched within one working day. They typically arrive with customers 5-10 working days (1-2 weeks) after dispatch via our standard tracked and recorded delivery service. An express tracked and signed for upgrade is available at checkout and this usually takes 3-7 working days. A premium one man one vehicle courier is also available within Western Europe at prices starting from £199 for delivery within 24 hours of your order. We cannot guarantee any shipping times as we rely on assorted third parties for transit and cross border services. Please see our shipping policies for more detailed information on shipping.

What size is this?

Please check listing descriptions for sizes or alternatively photos for rulers. If you require further measurements send us a message and we will get back to you promptly.

Do you ship to ... ? How much is postage to ... ?

We ship worldwide via tracked and insured postage services. All standard international postage prices are found in individual listings by clicking on the shipping tab. We give significant automatic postage discounts on multiple item orders at checkout. If you are not in too much of a hurry to receive your item we can often offer reduced international postage costs than those listed for larger and heavier items or multiple orders. Special shipping rates to the UK are also available. As a rough guide customers should allow 3-6 week delivery windows for these reduced rate services. Please ask for a quote and delivery window estimate. See more information in our Additional policies section.

Where are you based?

We are based in the United Kingdom and France. Most of our stock is dispatched from France. We can dispatch from the U.K. by arrangement, often at reduced rates, if you are not in too much of a rush. Personal collection can be arranged in Normandy, France and East Kent, U.K. Ask for details.

Can you gift wrap this for me?

Yes of course for no extra charge! We can also include a card. Let us know the message you would like to include and we will send you a picture of the wrapped item and card before we send it off.

Do you have any more / similiar items than those listed?

The large majority of our stock appears on Etsy. Nearly all of our stock appears on our own website (we always have more listing to do!). There is a chance that we may have different items and quantities than those that are listed here on Etsy immediately available from stock. We also keep tabs on a lot of outlets in our local areas and also have quite a network of colleagues throughout Western Europe, so we may be able to help source your special requirements. If you would like us to keep an eye out for something or source an item just let us know what you are after and your budget and we will let you know promptly if we can help.

Can I reserve an item?

If you would like to reserve an item we ask you to make a 20% non-refundable reservation deposit which will reserve the item for up to 3 months. This 20% deposit is non-refundable should you decide not to proceed with your order and covers the cost of storage, re-listing and clerical costs. We had to introduce this method of reservation as a result of the large majority of people reserving items but never coming back to purchase their reservations or contacting us! If you decide to reserve an item just drop us a note via the contact form and we will send you a link to make your deposit and another for when you are ready to settle up.

What if I change my mind? Or just don't like my item?

We operate a love it, or return it, no quibble, full refund policy. We appreciate that things sometimes do not fit in or suit quite as expected, and as a result we are happy to provide refunds due to the very nature of online shopping. Buyers will be responsible for all return transit costs but we will refund the initial postage costs, in effect splitting the transit costs with you as a gesture of good will. To qualify simply let us know you wish to return an item within two weeks of receipt.

Can I just borrow this item for a while?

Yes you can! We have previously been happy to loan items for film shoots, television shows, photo shoots, shop openings, weddings and corporate events. Terms are negotiable but we usually ask for full payment for the item and then refund 50% upon return of the item(s) to us within a year. Obviously items need to be returned in the condition they were sent out in. Customers will be responsible for initial and return transit costs and any damage incurred whilst in use or in return transit.