Enlyl's Shop Policies
Welcome to a world of Neo-Victorian, Baroque, Gothic and Steampunk jewellery and accessories.
Enlyl’s Realm creations marry lustrous Venise laces and rich velvets to
shimmering antique gold, silver and bronze handcrafted jewellery. Each creation combines touches of romanticism, sophisticated elegance, and gothic phantasies. Most pieces are one of a kind however I am happy to take commissions.
Enlyl’s world is strongly influenced by the brilliantly skilled neoclassical artists, from the Pre-Raphaelites to the Symbolists; Gothic and Neo-Gothic architecture and painting; Victorian elegance; antique myths and legends and Steampunk extraordinary inventions.
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UK shipping: Orders are despatched via Royal Mail Next Day delivery. Your parcel should reach you within two working days unless stated otherwise (e.g.: special order...). Items will be delivered any time before 1pm and will need to be signed-for. Do not hesitate to contact me if you need your tracking number.
International shipping: Orders are despatched via Royal Mail International Signed-for and delivery takes 7 to 10 working days. All Items will need to be signed-for. Do not hesitate to contact me if you need your tracking number.
Note: International customers are responsible for all fees, taxes, and duties associated with shipping to their respective countries.
Refunds and Exchanges
If you are not entirely satisfied with your item, please let us know so I can rectify the situation.
Your request for a refund must reach us within 7 days or within 14 days for an exchange.
For most items (exceptions: customised items) we offer exchanges, and will accept returns as long as the item is extremely well-packaged so that no damage occurs during shipping. We take great care in packing and shipping so the same is expected from customers on returns.
Returns are assessed a $2 fee to cover listing costs, and return shipping is the responsibility of the customer. For exchanges, shipping of your replacement item will also be charged to the customer.
Note that in case of a refund, we are unable to refund your outward postage cost and that it will be deducted from the total price.
If the item returned to us arrives damaged, a repair fee will be assessed in relation to the time required to make the repair. We reserve the right to refuse to issue a refund if the item is unrepairable.
Please note that for hygiene reasons, earrings are non-returnable and non-refundable.
We would kindly ask you to return your item via USPS (not Fedex, UPS or similar). Any item arriving with custom fees will be automatically rejected. Insuring your returned item is not compulsory but strongly advised as you would not have any proof of postage or mean to track the item in case of loss and I would therefore not be able to process your request.
Additional Policies and FAQs
We greatly appreciate feedback from customers once your item arrives, so we know it turned up safely and you are happy with your purchase. We will leave you feedback when your item is shipped so you know it is on its way.
Last Updated March 30, 2012