Ensoaps' Shop Policies
Your handmade soap will have it's own natural eccentricitiess of slight variations in size, shape, and texture that make your product unique to you. While each item gives you a sense of the beautiful energy it holds, every piece has been given great attention to detail.
Your item will be shipped within 3-4 business days of payment confirmation. Excluding week-end and holidays when US Postal Service is not available.
I ship via USPS Priority mailfor domestic orders. 1st Class for International.
Domestic (2-3 days)
International (15-28 days)
Feel free to Etsy Convo me for EXPEDITED Rush mailing. However, International shipping cannot have a guarantee delivery date due to International Customs process.
Refunds and Exchanges
Your satisfaction is important.
If you are not fully satisfied with your order, you may return it for a full refund, minus $4 relisting & Shipping fees. Please convo me with notification of the return or exchange within 5 days of receipt of the piece. Special Orders and Custom Pieces are not avilable for return. Pieces will not be accepted for return after 5 days but will be issued merchandise credit only. No exchanges will be accepted after 10 days after receipt.
If you piece arrives damaged, please notify us immediately upon receipt.
Additional Policies and FAQs
Handmade in a smoke-free home studio.
Barn's burnt down-
Now I can see the moon.
~Masahide (17th Century Japanese poet)
Last Updated April 16, 2012