EpicToyChest's Shop Policies
Hi and thanks for checking out my Etsy shop! Take a look around, and then take home a new plush friend!
At this time Epic Toy Chest is not accepting ANY custom orders. Yes, you can still request an item in a different color then what is listed in the shop, or request to have plastic eyes replaced with felt ones. However, anything requiring the alteration of a pattern (making things bigger or smaller) or a brand new pattern cannot be done. I am sorry for any inconvenience this may cause. Custom orders will be available again in January 2015.
Epic Toy Chest is pleased to accept PayPal, Direct Checkout through Etsy, and Etsy Gift Cards!
If you wish to cancel your order, please contact me immediately so the item(s) can be returned to stock ASAP.
For international orders, if any fees/import taxes are added by your government, it is your responsibility to pay. Full value of merchandise will be declared on all customs forms.
The time it takes your order to ship out is noted in each listing. This will typically be 1-2 business days for ready to ship orders and 3-5 business days for made to order items.
All orders to the U.S. are shipped via USPS First Class Mail. Tracking numbers will be provided via e-mail shipping notification. The post office estimates 2-5 business days for arrival depending on location. If you would like to upgrade your shipping method, please contact me before placing an order.
International orders are shipped First Class International Mail via the USPS. Estimated time for arrival is 2-4 weeks but can take longer in rare circumstances. Limited tracking is included to countries which it is available to.
Refunds and Exchanges
If you have any problems what-so-ever with your purchase please contact me and give me a chance to fix it. Refunds and Exchanges will be considered and dealt with on a case by case basis.
Additional Policies and FAQs
Please be aware that I come from a Chihuahua friendly home. Josie is kept away from all supplies and finished products, but her crazy little hairs do find their way into everything. All orders are checked for her pesky little hairs before shipping, but if you are an allergy sufferer please keep this in mind.
Many items in my shop may contain choking hazards for small children such as safety eyes or beads. I do make my plush well and would not sell anything that I believe would not live up to my standards but items in my shop may not be appropriate for children under the age of 12.
Epic Toy Chest does NOT authorize re-sale through third party buyers. Bulk orders will be accepted for personal use, but not for re-sale.
All items come from a smoke free home.
Last Updated March 27, 2014