ErinGoBoho's Shop Policies
Most items will arrive in the condition in which I found them. I try to leave the cleaning to the people who know what they're doing. That being said, any clothing or bedding items will be gently laundered.
We all know vintage usually means gently (often times not so gently) loved. I will be sure to describe the condition of the item to the best of my ability. Please contact me prior to purchase with any questions-I'm all ears.
I only accept Paypal. It offers both buyer and seller some degree of protection. Sorry, no cash or personal checks. Please pay within 24 hours of checkout on Etsy.
Shipping costs are quoted for USPS 1st class, parcel post, or book rate. Though the cheapest, these aren't always the fastest means. If you find something you had to have, like yesterday, please convo me prior to purchase and we'll make arrangements.
Shipping costs are listed for US and Canada only. I ship anywhere else, but please convo me prior to purchase so we can adjust shipping costs.
I work during the week, so I usually ship once toward the end of the week, thurs-sat. If you need an item within a specific time frame, once again, please feel free to convo me with your request. I will go to the post office on my lunch if possible or quote you a new price for express shipping.
Refunds and Exchanges
Refunds will be granted on a case by case basis. Most of the items in this shop are supplies/salvage or in various states of vintage wear and are priced accordingly. I take thourough pics and describe the items so you know what you are getting.
I will only refund if the item is damaged via shipping due to poor packaging. If an item is damaged during shipping and it is clear the box or packaging has been smashed, ripped, or otherwise abused by the postal service, take it to the post office before you open it. Open it there in front of a clerk and if the item is damaged they should offer recompense. I have been using the USPS for ten years and this has only happened once.
Returns will be processed via Paypal and you will have to pay return shipping unless the post office ships it back for free. I will, however, refund the total purchase price plus return shipping via Paypal.
If however the item has been jostled inside the packaging or otherwise not secured properly I will be more than happy to refund. Send it back to me and I will credit your Paypal.
Please convo me prior to purchase if you have any questions about an item before you buy it: I am happy to answer.
Last Updated February 17, 2011