EsBransonArtStudios

I offer free shipping standard on all of my products. I ship first class with USPS. Shipping speeds vary and USPS delivers anywhere from 2 business days to a week (7 business days - not including weekends).

If you’d like faster shipping with tracking, let me know and I can upgrade your shipping per USPS’s rates.

Once you make your order, you can send pictures of your pet through the Etsy messenger to my inbox. Send as many pictures as you like - in fact, the more the better!

Make sure that the pictures that you send are high quality, clear, well lit pictures that show their full head and ears.

The better quality your pictures are, the better I can see the details that make them the individuals that they are and the better I can draw your pet and bring out their true character!

If you have older pictures of pets that have passed away, send as many good clear pictures as you can.

((((( I offer tracking at an additional price))))). I do not send my stickers, decals, and magnets with tracking unless you make a large order ($50.00 or more). This helps me to offer my art at an affordable price. If you’d like tracking just message me after you place your order and ask for it to be added to your order.

Due to circumstances out of my control, USPS has been experiencing significant delays in processing letters and packages. These issues that arose leading up to 2020 are still ongoing issues in 2021.

If you haven’t received your order within a reasonable timeframe (more than two weeks/14 days) from the time of receiving your shipping notification, please let me know.

Mail service through USPS has been unpredictable in recent times but USPS remains the most affordable option for small businesses and their patrons. Please be patient with small business owners who are doing their best to provide you with unique and custom works and the best experience they can deliver.

When you order you will receive a timeline that will inform you as to when you should expect your order to ship.

Depending on my workload, these times vary. I typically remain on a 2 to 3 week processing time. Every once in awhile, if my workload is light, I will be on a 3 to 5 day processing time.

However, I can at times have a workload that extends my processing times to a month or more.

I draw all of my artwork by hand and this takes time. Please understand that when you order from my shop that you are ordering from one single artist - me. I pour myself into each artwork that I create and this is a labor that takes time. If you find my timeline for completion of my artwork to be unreasonable please reconsider purchasing from me.

You can only receive a refund for stickers, portraits, and any other products that have not yet arrived if you have not received the original artwork in digital format (JPEG, PNG, phone background, etc…) via email or Etsy messenger.

If I have sent you the digital art in the form of JPEG, phone backgrounds, PNG, images through Etsy messenger, etc…, I cannot refund you as you are already in possession of my art.

No refunds for digital downloads.

Small changes to art can be made at an additional price. If you are completely unhappy with the art and want a redo I charge full price for redos. I charge full price for redos due to the fact that I send art files of my completed work and you are already in possession of completed art via digital transfer. This said, I have yet to be asked by a customer to redo artwork.