EstMelb

Est Handmade

1 Sale

EstMelb

Est Handmade

1 Sale On Etsy since 2012

EstMelb is taking a short break

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Carolyn Hollyoak

Contact shop owner

Carolyn Hollyoak

Shop policies

Last updated on May 21, 2012
Welcome to our little store of Artisan handmade skincare, brushware, gifts and home decor.. Est produces a range of handcrafted apothecary products. All products are made in small batches to ensure freshness.
All requests and enquiries are welcome, so please don't hesitate to drop a line.
Please address wholesale inquiries to my direct email:
estaust [!at] bigpond.com or via contact on www.estaustralia.com

Accepted payment methods

  • Pay with Visa
  • Pay with Master Card
  • Pay with American Express
  • Pay with Discover
  • Pay with PayPal
Payment
Payment for goods is required prior to shipping. Normal shipping is within 3 working days.
Shipping
We pack orders in eco friendly packaging using the best possible care. We ship around Australia in Express Post Satchels and up to 3kg parcels for the same price. Some goods may exceed volume before 3kg weight maximum is reached and therefore freight will be calculated on volume and further advised. If you have a requirement above this please contact Carolyn for a quotation.

We create all of our products by hand and typically work on a maximum 2 week turnaround schedule. If you have a specific date you need your item, please let me know ahead of time so I can be aware. Urgent orders may be accommodated depending on my schedule at that time. Most orders will be sent same day however in some circumstances I will need to give you an estimated date of delivery.

Items outside of Australia will be shipped via Airmail unless you ask for Priority (with tracking) which has added costs associated. Shipping and handling is charged differently for each item depending on it's weight and how it needs to be packaged.

I am not responsible for the shipping time or loss of goods (without tracking) once I have put it into the postal system. There is a tracking number for Australina Priority Packages, if you would like Express guaranteed shipping, there is an added cost (and added peace of mind ;) please let me know if you are interested in that.

For International Customers: I will send your items as described above or in any matter that you request There are other options using USPS, FedEx and UPS. Please talk to me about this if you would like to discuss these options.

CUSTOMS:
I am required to mark parcels with correction product description and cannot mark "gift" on the customs form, if caught I'm subject to a huge fine.

General Policies about shipping:

*Est Australia will not give a refund for lost packages.
*Est Australia is not responsible for any items that are not received due to an incorrect address.
Est Australia is not responsible for charging or paying taxes on the purchase of any item. If taxes are due on the purchase of an item, these can be charged by the customs of destination or the carrier, and payment of such is entirely the responsibility of the purchaser
Refunds and Exchanges
Should the product (not including packaging) which has been sent registered with insurance arrive damaged, I will immediately reship or refund at no charge to you. Please contact me upon receipt if this is the case (with photographic evidence) and we'll make arrangements for replacement product. If it appears that the package was damaged in transit, please photograph to show contents and packaging then forward photo evidence to submit to the Post Office.
We will do our utmost ot satisfy all reasonable requests
Additional policies and FAQs
--Wholesale--

Please direct wholesale inquiries to my direct email: estaust [!at] bigpond.com or via contact at estaustralia.com. Please give a description about your company and general interest. I'm happy to provide my wholesale information on receipt of your full business details. Thank you.

Est products are not intended to diagnose, mitigate, prevent, treat, or cure ailments. Please see your qualified health care professional for advice. Any descriptions of products should be considered purely informational. Though it's uncommon, please consider that certain people may have sensitivities or allergies to some of the essential oils or herbs used. Especially if you have a history of allergies, it's recommended you perform a skin test before fully indulging. As a general precaution, pregnant or breast-feeding women should be particularly cautious as to what they ingest and expose themselves to as there are many herbs and essential oils that should be wholly avoided during pregnancy. Essential oils are generally quite powerful and can have potentially negative effects on infants, small children and other highly sensitive individuals, so please do not use anything not indicated for infant safety on little ones and take care if you know that you yourself are particularly sensitive. Your health is one of your greatest treasures in this life, please apply general common sense to the use of our or any products.