Please contact me if you have any problems with your order. My goal is to make you happy. I do my best to describe items accurately so that each customer will fully understand the product. Please be advised that USPS and other shipping companies are often not diligent about their scanning and tracking systems and that tracking info provided may not always be up to date. Also please understand that I have no power to influence the correct transit of a package once it is given to the shipping company, occasionally packages will be delayed in transit or rarely even lost and I am not able to prevent that. If it should ever occur that a customer is not satisfied with an order once received, I am willing to refund the original cost of the item promptly upon return shipment and receipt of the item. If the problem is due to an error on my part, I will also refund shipping costs. Thank you so much for your time and attention, -Eva

Payments to Eva's Feathers can be made either through Etsy direct payment which takes credit and debit cards or with the Paypal easy checkout process. Note that you do NOT have to be or become a Paypal member to use their checkout, just click on 'not a member' when checking out. Paypal takes debit card/atm card, credit card (including debit cards with a credit card logo on it like Visa), and in some cases, even electronic check payments. (In the case of checks, I will wait for them to clear before shipping the item) Those with preexisting Paypal accounts can also easily pay using preexisting Paypal balance or direct bank account withdrawal. Paypal has become the global industry standard for safety and reliability. Paypal safeguards your banking information so that not even we the vendors can see your credit card or account information. You can feel safe banking with either Paypal or Etsy direct checkout.

I typically ship either the same day or the next day after the order, not including Sundays and post office holidays. Once in a while I may need an extra day for items that require a lot of fabrication. Or occasionally I may be out of town for a few days, see shop notifications at the top of the shop home page for latest info. When your item ships, you will receive notification from Etsy to the email address on file.

Please be advised that shipping companies including USPS are often not diligent about scanning packages at every stop along the way, they are only diligent about scanning for the final delivery stop. They are supposed to scan the whole way but often skip it. Thus packages may look to be not moving at all on tracking which may mean they are delayed or it may just mean that they are moving normally but have not been scanned at each stop. Most of the time, even slow or delayed packages will eventually arrive at destination but I do not have any power to fix problems once USPS has the package. USPS employees only know the same tracking info we can see and they do not have the power to know anything other than that or to find any packages not showing on tracking. I have many times tried to get them to look or to open investigations and all efforts are to no avail. Unfortunately the only solution for delayed packages is to wait and other shipping companies aren't any better. Tracking only shows where the package was previously, it usually does not show where the package actually is in real time right now.

How items are typically shipped depends on the item but here is what is typical:
--Light weight items under 16 oz: USPS 1st class mail, usually 2 to 5 days in transit but sometimes longer.
--1 pound to 2 pound packages: USPS priority mail, described as 2 to 3 day shipping by USPS
--Heavier items: USPS parcel post, 2 to 9 days delivery.
Transit times are only estimates and averages, sometimes it takes longer for some unfathomable reasons that even USPS can't explain. The closer you are to California where it ships from and the more populated your region, the faster the package will likely arrive. For more expensive packages, I may add shipping insurance.

Sorry, I am not able to ship overnight express, overnight packages require a very early special trip to the post office to catch a delivery deadline in the middle of the day and I am not able to do that .

In all cases, I am reliant on the post office to do its job and so am not able to guarantee transit times. I do my best to ship quickly but sometimes there will be mix ups at the post office. Sometimes a package disappears for a while in the postal system or off of tracking, sometimes even for 3 weeks, But usually it shows back up again and gets delivered eventually. If your package does not seem to come in a timely fashion, please let me know. There is not much I can do about the item once I have already sent it but I will do my best to work with you on it. This happens maybe 1% of the time but is beyond my control and I cannot fully guarantee any shipping times because of it. Even USPS overnight is only 'guaranteed' by the post office in that they will refund shipping if it doesn't make it on time, and sometimes it doesn't.

At all times, the buyer is responsible for inputting their correct shipping address. Please verify that you have the correct shipping address in the shipping information before buying. I will not take responsibility for incorrect shipping addresses. Certainly I will do my best to catch any problems but cannot guarantee that I will always be able to do so. In addition, once a package is listed as 'delivered' by the shipping company, I can no longer accept responsibility for it. Buyer is responsible for any and all security or delivery issues once a package has been listed as delivered by the shipping company.

INTERNATIONAL BUYERS:
Be advised that customs offices and mail systems often get jammed and back logged before Christmas and items sometimes can take over 4 weeks to arrive, depending on which route it needs to go through. Canada is especially famous for this problem and many international packages cannot be tracked. Sorry, you may have to wait a long time sometimes! Each country and route is different in that regard so I can't make any shipping time guarantees. Also be advised that wildlife products cannot be legally shipped out of the country. Out of country orders are typically sent USPS 1st class mail if 4 pounds or under and USPS international priority mail if over 4 pounds. I reserve the right to decline and refund certain sales to some countries if I feel there maybe too many problems shipping to that country.

Buyers outside of the USA are responsible for any and all customs fees, duties, taxes, VAT, laws, etc on their end. I use USPS for most out of country shipping because they have agreements with many countries that lessen customs fees, but fees will vary greatly by country and by level and extent of enforcement. I apologize but I am also not willing to write 'gift' on out of country orders (unless it truly has been provided free of charge). I will report item values truthfully. If you are in a country not listed in the shipping options, contact me and I will try to find out the shipping details for your location and let you know but remember that I am not able to ship wildlife product out of country.

Thank you so much for your time! :-)
-Eva