EvelinTdesigns' Shop Policies
Hi there! Thanks for dropping by and taking an interest in the items listed in my shop :)
Please feel free to drop me a note if you have any enquiries. All enquiries will be responded to within 24-48 hours on a best effort basis :)
All the items in my shop are lovingly designed & handmade by me... Hope you'll like it!
I only accept payments through Paypal for all orders.
I will really appreciate it if you can pay immediately or within 3 days from purchase :) However, if you need more than 3 days, please contact me immediately through Etsy convo or through email so that we can work something out.
If I don't hear from you after 3 days, I regret that I will have to cancel your order.
After receipt of payment, I will ship out your order(s) within 2-3 working days to the address mentioned in your Etsy receipt ONLY. Please ensure that your Etsy shipping address is current and up-to-date. If you need me to ship it to another address, kindly inform me via email or Etsy convo.
It is also very important for me to know that the items you ordered have arrived safely. So, once you have received your order(s), I would appreciate it if you can send me a note or leave feedback.
For Domestic Purchases, all items are shipped via USPS First Class Mail.
For International Purchases, all items are shipped via USPS First Class International Mail which will arrive in 14-21 business days. If you need something faster, you can upgrade to the Express Mail Service at an additional cost, in which your items will arrive within 3-5 business days. Please contact me prior to purchase if you require an upgrade.
Please note that customs duties and import duties vary greatly by country and are the responsibility of the buyer.
Thank you! :)
Refunds and Exchanges
Refunds and exchanges are allowed within 7 days after receiving your purchases, and are only offered to any lost items, items damaged in transit or items that you are not happy with.
Shipping charges for refunds or exchanges are to be borne by the sender.
Please contact me to make arrangements before returning an item :)
Additional Policies and FAQs
PLEASE NOTE : Actual colors may vary slightly on different monitor color settings. Also, all pieces are created by hand, so no two items are identical. That's the beauty of the handmade items in my shop! Please allow for slight variances from what is shown in the made to order photos.
If you like some items to be in wholesale or custom, do let me know! For custom design items, please kindly allow 7-10 days for completion of said item :)
Please note that sales of artwork do not transfer copyrights. You do not have the right to use, reproduce or copy any art work without my permission.
Thank you for taking time to read my shop's policies.
Last Updated November 13, 2015