If you are not happy with your purchase for any reason, please contact me ASAP and I will be happy to issue a refund upon return of the item(s). If the item(s) is/are damaged in transit or is/are defective, I will send you a replacement free of charge upon return of the damaged item(s). I will pay shipping costs for damaged/defective items to be returned to me. If the item is not damaged or defective and you would like to exchange your item for a different item, you may return the item(s) to me and I will send a different item upon receipt of the original item(s). Shipping costs (for both the returned item and replacement item) are the responsibility of the buyer for exchanges.

Custom orders are non-refundable unless an error was made on my part or if the item is defective or arrives damaged.

If you change your mind about an order while the package is in transit to you, please contact me. When the order arrives, you must refuse the delivery without opening the package and return it to your local post office. Once the package is returned to me, I will issue you a refund for the price of the pendant(s) minus the shipping cost. Custom orders are non-refundable and do not qualify.

If you suspect your package to be missing, please ask your carrier, your local USPS, other members of your household, and neighbors to see if they received your order in error or have any useful information. If USPS tracking indicates that a package has been successfully delivered to your address and you cannot locate the package, unfortunately, I cannot be responsible for replacing or refunding your purchase price and/or shipping costs. If you would like to place another order, it would be at the price you originally paid for the item(s) plus shipping charges. Please note that I cannot file a claim on my end with the USPS for a "missing" or "stolen" package that has been tracked as successfully delivered.

If the address you provided is not correct, or the recipient no longer resides at the address provided and your order is returned to me, your order will be canceled and you will receive a refund for the price of the item(s) MINUS the shipping cost. You may repurchase the item(s) if you would like and you will need to pay another shipping fee to have the package re-sent to another address.

I cannot be responsible for items successfully delivered to an incorrect/old/outdated address. If you provide an outdated/incorrect address and the item is either successfully delivered to that address (showing as "delivered" in the tracking information) or is lost in the mail (not returned to me) I, unfortunately, cannot provide a refund nor can I send another item to you free of charge. Bottom line: PLEASE BE SURE TO UPDATE YOUR SHIPPING ADDRESS WITH ETSY (AND PAYPAL) IF YOU MOVE!

We are available to answer emails Mon-Fri. We are typically unavailable on weekends or any federal or school holidays, and will get back to you as soon as possible.