EyeHeartMe's Shop Policies
Hello and welcome to my shop! All items are handmade by me with special attention to detail.
Color of product may vary depending on computer monitors but I do try my best to capture the true color and by also giving accurate color descriptions. Please feel free to contact me with any questions you may have about a product.
All forms of payment accepted, including PayPal, all major credit cards, and etsy gift cards.
I ship products as soon as possible, usually same day but it can take up to 2 to 3 days after receiving your payment. Shipping can take anywhere from 3 to 5 business days, unless you specify a faster shipping option. Orders to Canada generally take 7-10 days. And all other International orders can take anywhere between 2 and 4 weeks.
I ship via USPS to offer you the most economical shipping method possible. When your item ships you will receive an email with the parcel number. USPS offers delivery confirmation number NOT tracking numbers. It may not update in their system even though it has shipped. It may also be a few days from when you received the email to when the tracking is updated. I am NOT responsible for lost, stolen or undelivered packages. If you want to purchase insurance you may do so by contacting me prior to ordering. ALL LOST, STOLEN OR RETURNED packages paid without insurance are the responsibility of the buyer. USPS failures are not my fault nor do they reflect on my level of dedication to my customers.
International orders are averaging anywhere between 10 days up to 2 weeks or more. It all depends on if your item gets caught up in customs. Every country varies. I cannot control customs delays and am not responsible for lost or stolen packages. If you want to add insurance to your order please contact me prior to purchasing.
Please keep in mind, for international orders you are entirely responsible for any custom fee's that your country's postal service request of you.
International package IDs are NOT tracking numbers, just a parcel number. It will most likely show as being in Houston, TX or Chicago, IL if you try to track it. These are International postal hubs. If you want a tracking ID, your package will need to ship "International Express". International Express on average cost between $34.95 and $49.95. If this is an option you want, please contact me before purchasing.
I will ship to the Paypal or ship to address listed in the order confirmation. Any packages returned due to wrong/incorrect address will be reshipped at the cost of purchaser.
Priority & Express: I must receive payment before noon for Express orders to be shipped same day. There is a small rush fee. Contact me for details.
Refunds and Exchanges
Due to nature of this product, I don't normally offer refunds. However, if you are unhappy with your product please don't hesitate to contact me. I am more than happy to work with you if you want to exchange it for something else. (You are responsible for all return shipping costs). As previously stated, I will do my best to make sure you get the most accurate description of the product and that you are 100% satisfied. :)
Additional Policies and FAQs
I do accept custom or wholesale orders. For custom or wholesale orders please contact me.
Last Updated April 22, 2014