Announcement Welcome to FENSALIR!!! ~~ Exquisite Handmade Jewelry for You ~~ Retail, Wholesale & Customized Order ~~ Free Shipping, Full Refund within 7 days, 2-year Warranty ~~
Welcome to FENSALIR!!! ~~ Exquisite Handmade Jewelry for You ~~ Retail, Wholesale & Customized Order ~~ Free Shipping, Full Refund within 7 days, 2-year Warranty ~~
Accepted payment methods
• Customers with Credit Card or No PayPal Account: No worry if you don’t have PayPal account or prefer to pay in credit card. The payment can also be made by credit card without sign up PayPal account. Choose the option ‘PayPal’ and then follow the link of ‘pay by credit card’. This link might be very helpful
• Multi-purchases: For multi-purchases, combining the purchases can save the shopping time. The order of over 10 pieces (wholesale) will get wholesale discount, which shipping fees will be different. Please contact us for wholesale orders to obtain the lowest cost.
• Payment Period: Payment is to be made within 2 days of purchase. If there is no payment, the sale will be canceled and the item will be re-listed for sale.
• Address: Orders will be shipped to your ETSY ADDRESS. If you prefer a different address, please contact me within 24 HOURS AFTER THE PAYMENT. Because of registered mail, please make sure there is someone signed for the package at the provided address.
• Shipping arrangement after payment: Jewelries will be shipped from Hong Kong within 3 – 5 days AFTER the payment via Paypal is received and shipping method is confirmed.
• Shipping Days: It generally takes 7 -14 business days for international shipping to Major Cities Worldwide. Please kindly understand the delays of the shipping for unexpected reasons. We will do our best to make the products arrival as soon as possible.
• Insurance: The postage does not include insurance. Please contact us if you need insurance service. For orders over USD 100, we will provide insurance for free.
• Package: The jewelries are well packed by boxes and bubble-wrap in order to make sure its safe arrival as much as possible. Each piece of jewelry is packed individually in FENSALIR’s package. If any other requirement on packing, please contact us before make payment which may cost extra fees.
• Others: For wholesale orders (OVER 10 PIECES), the shipping fees will be charged based on the weights and sizes. So please contact us and we will offer the shipping arrangement in best price for you.
Refunds and Exchanges
Refunds requirement is accepted for non-artificial damage, which can be negotiated as well as the shipping fees by CONVO. Refunds will only be effective within 7 days since the date that the package was signed for receive. We hope that you can have a great shopping experience in FENSALIR.
Earrings can NOT be refunded due to health reasons.
NO REFUNDS ON SALES ITEMS.
Additional policies and FAQs
Wholesale (orders over 10 pieces) are welcome. The shipping arrangement will be also different. If you are interested in FENSALIR items please contact us for more information.
• Customized Order
FENSALIR is more than happy to source a particular item for you. Please drop us a line with your request.
Cancellation on Customized Order will require 50% of the full price
If your item is a gift, let us know and we will be happy to ship it to another address with a gift card! In default, the gift will also be packed as usual orders in FESALIR’s packaging. If you need special packaging, please contact us as it may cost extra fees. We will do our best to satisfy our customers’ demands.
• Time Lag
FENSALIR is located Hong Kong and facing the customers worldwide. For customers in different time zone, please understand the replies and shipping arrangement may be not immediate. We will do our best to reduce service delays for you.
• 2-years Warranty
The FENSALIR has a warranty to the customer for 2 years since the date of purchase that the purchased article of jewelry is free of defects in materials and workmanship under normal wear. This warranty is void if the article of jewelry has been damaged by accident, negligence, unauthorized service or other factors not due to defects in material or workmanship. Should warranty service be required, please send the FENALIR Warranty Card along with the jewelry back to FENSALIR. Out of warranty repairs may be sent for an estimate of cost to repair.
This warranty does not cover the cost of shipping to or from FENSALIR.
Please notify FENSALIR of any apparent defects upon their discovery to obtain a return authorization. PLEASE DO NOT ship your products to FENSALIR without prior authorization.
Please contact us by CONVO or email to inquiry [!at] thefensalir.com if you have any questions regarding this warranty.
Thank you for stopping by!!! ♥