FERNandARROW

If your order is damaged/ incorrect/ faulty (custom & personalized included) then we ask that you report damage within 2 days of receiving your order and kindly provide us with photos, then upon our agreement return the item to us via standard rate shipping (please obtain a proof of shipping & receipt for your records). We will then replace/refund your order and your return shipping costs.

Orders that have been cut/altered/damaged by the customer cannot be accepted for return/refund/exchange.

Please also note that orders cannot be shipped if payment has not cleared - if you notice a delay in your order please check your payment status first to ensure your payment has successfully cleared.

Orders are typically dispatched in 1-3 working days but please note the processing time on each individual item as some items are made to order and may take a tad longer.
Digital "instant downloads" will be available within minutes of your purchase.

ᕱ WHOLESALE ᕱ
I love doing wholesale orders! Inquiries are welcome and should be sent to hello [!at] fernandarrow.com. You can also view my wholesale catalog on Faire : https://fernarrow.faire.com

ᕱ COLLAB ᕱ
I am a huge advocate of partnering with other brands - please reach out to me at hello [!at] fernandarrow.com (or just click the CONTACT US at the bottom of the webpage).

ᕱ PERSONALIZATION ᕱ
Personalization details should be stated before/upon payment. If you have ordered an item that is to be personalized I cannot being processing the order until you have provided the necessary details.

Fern & Arrow Privacy Policy

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.
This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third-party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

Information I collect
To fulfil your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewelry, for example), if you contact me directly.

How I Use Your Information
I rely on a number of legal bases to collect, use, and share your information, including:
as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support; when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
-Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
-Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
-Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
-Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

For purposes of US data protection law, Fern & Arrow Workshop LLC, is the data controller of your personal information. If you have any questions or concerns, you may contact us at hello [!at] fernandarrow.com.

Updated June 7, 2022