Handmade Wool & Silk Accessories
FILZKATZE's Shop Policies
Thank you for visiting my shop, I am very happy that you are interested in my work. All my products are handmade in a smoke free, but not pet free environment. I love my cat Reesha & she is always around me.
Please contact me with any questions to ensure you are happy with the product before you buy!
I accept Direct check-out & PayPal for all payments.
For Germany & EU transactions I also accept direct bank account transfers. Please contact me if this is your preferred way of payment.
Your purchased items will be shipped after full payment has been received. All non-paid transactions within 7 days of purchase will be cancelled.
All prices are shown exclusive of postage. Postage prices are shown at the bottom of the listing page.
I ship the shop items generally by standard mail within 1-2 days of purchase in an envelope or reusable cardboard box. If you wish a shipment by registered mail, please let me know.
Shipping times can vary greatly depending on your location. There is no way to accurately predict when your package will arrive. Delays in customs can increase the transit time. International orders can take 4 weeks or more to arrive.
International taxes & customs fees are the purchaser's responsibility.
Refunds and Exchanges
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise the right of withdrawal, you must inform me
of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by mail or e-mail). You may use the model withdrawal form given by Etsy (https://www.etsy.com/help/article/5452), but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, I shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by me), without undue delay and in any event not later than 14 days from the day on which I was informed about your decision to withdraw from this contract. I will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. I may withhold reimbursement until I have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to me, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to me. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
The laws of the Federal Republic of Germany shall apply, to the exclusion of the United Nations Convention on the International Sale of Goods (UNCISG) and conflicts of law. However, German law shall not apply to transactions with consumers having their permanent residence outside Germany to the extent the national laws applicable to those consumers set out provisions that cannot be contracted out to the detriment of the consumers.
Should individual provisions of the present General Terms and Conditions prove to be invalid or impossible to implement, this shall not affect the validity of the remaining provisions.
In case of any inconsistency between the German version of above provisions and their English translation the German version shall prevail.
Additional Policies and FAQs
1. My slippers, bags, scarfs, mittens & bowls are easy-care & very hygienic as they can be washed at 30°C (86°Fahrenheit) in the wool cycle of the washing machine or by hand. After washing, pull in form & let them air-dry.
2. Felt slippers are anti-slip even without soles or latex coating. They can be easily stretched & even made one size larger to custom-fit. Just moist them well with lukewarm water, put them on, expand & let them air-dry (never use tumble-dryer!).
All knitted items are hand washed in eco washing liquid before sending.
3. Nothing in this shop is intended as a toy for little children & nothing has been designed with safety regulations in mind.
I have made every effort to display & describe as accurately as possible the colours of my products that appear at the site. However the actual colours you see will depend on your monitor settings.
5. Custom orders:
Please consider that I am a hobby manufacturer. For any possible custom order I will need time than the normal 1-2 days, depending on the item.
VAT-IdN°: DE 261122622
Last Updated June 20, 2014