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Shop policies

Last updated on February 16, 2011
Here at FLUFF fibers I strive to bring you only the best quality fibers for your spinning enjoyment! You can expect your orders to ship promptly and completely within 1-2 days of your order. Feel free to ask questions about my products at any time.

Accepted payment methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Paypal
Returns and exchanges
I want you to be happy with your purchase! If you are unhappy for any reason, please let me know within 7 days of delivery and I will be happy to exchange any new, unused fiber for you.
Payment is due at the time of purchase. Orders without payment after three days will be cancelled and returned to the shop. Please convo if you need me to hold your order for any reason.
We ship via USPS first class and priority mail. International orders go via first class air mail. Should you require insurance or special handling, please let us know and we will be happy to try to accommodate you. Sorry, but I cannot be responsible for any customs fees you may incur with your orders.

While it is often much faster, please allow up to 7-10 business days for domestic shipments and 3-4 weeks for international shipments before alerting a non-delivery.
Additional policies and FAQs
Please convo for availability on custom dyeing orders.

I do not provide custom spinning, however I do have several wonderful spinners that I wholeheartedly recommend. Please convo for details.

Wholesale opportunities available.