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RenzRags

RenzBridal

San Diego, California · 39483 Sales

RenzRags

RenzBridal

San Diego, California 39483 Sales On Etsy since 2011

5 out of 5 stars
(6808)

Shop owner

Miya

Contact

Announcement   Notice: On July 25, 2013, we formally changed our Etsy username from "FM908" to "RenzRags" because we have officially registered our brand as "Renz."
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Good news ,we've been featured in DAILY CANDY : http://dailycandy.com/all-cities/article/111702/Outerwear-Jackets-Capes-and-Coats
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Welcome!!! Please kindly read our shop policy before you place the order.

And if you have any question, please contact me via conversation in Etsy instead of email.
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How to purchase: http://www.etsy.com/help/article/339
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HOW TO LEAVE THE SIZE & COLOR TO US

You can add an optional message(size, color or other customization) to me in the "Note to EtsyStore" section. if you do not know where is this section, please check the step 2 of the following link . http://www.etsy.com/help/article/339

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How to get sales information:

Fan us at facebook to get latest sale :

www.facebook.com/RenzBridal

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Announcement

Last updated on Nov 6, 2016

Notice: On July 25, 2013, we formally changed our Etsy username from "FM908" to "RenzRags" because we have officially registered our brand as "Renz."
===
Good news ,we've been featured in DAILY CANDY : http://dailycandy.com/all-cities/article/111702/Outerwear-Jackets-Capes-and-Coats
===
Welcome!!! Please kindly read our shop policy before you place the order.

And if you have any question, please contact me via conversation in Etsy instead of email.
=========
How to purchase: http://www.etsy.com/help/article/339
===========
HOW TO LEAVE THE SIZE & COLOR TO US

You can add an optional message(size, color or other customization) to me in the "Note to EtsyStore" section. if you do not know where is this section, please check the step 2 of the following link . http://www.etsy.com/help/article/339

=======
How to get sales information:

Fan us at facebook to get latest sale :

www.facebook.com/RenzBridal

=========

Miya

Contact shop owner

Miya

extra fee for order 1150788959
$15.00
View all 1213 items

Reviews

Average item review
5 out of 5 stars
(6808)
Kathy Chapman

Kathy Chapman on Dec 7, 2016

2 out of 5 stars

the dress looked great, and fit quite well- I have been losing weight so I am not deducting any stars because of the general looseness in the dress- aside from the fact that it was a completely different colour than the one I expected. Instead of a deep wine red (YW#44), I received a bright red (something along the lines of YW#01). As a person with red hair & pink undertones in their skin as well as rosacea, I am now having the real fear of looking like a tomato on my ball night. With the amount of money I paid plus shipping to Australia, I expected the colour to be accurate to the swatch I chose.

View all 6808 reviews

About

About Us

Renz is a San Diego-based shop, run by a team of dedicated designers and seamstresses.

After working as a full-time seamstress for a well-known brand, Miya decided to open an Etsy shop part-time in 2011 to make some extra money. Her great skill in making clothes and her talented designs were soon so popular that she finally decided to resign from her full-time job and work full-time as an Etsy seller. More of her fellow seamstresses soon joined her team last year. Renz is now a team shop that is run by a group of experienced seamstresses and designers. You can easily spend hundreds of dollars in a shopping mall for a piece made by us, but now you can get it for much less, and it is still made by us with the same quality. Our goal is to provide girls with top quality but affordable custom pieces.



This year, we formally registered our brand: Renz (previously called FM908 when Miya first started the shop).

Renz is a registered brand. Photographs of all of our pieces are taken in our own studio. Renz is trademark-protected by the United States Patent and Trademark Office. We reserve the right to pursue legal action against any shop who borrows, uses, or otherwise republishes, reprints, or infringes on our website content without express, written permission.
Currently our team members are:
Miya: Designer and sewer
TRACY:Designer,photographer
Lykke:Designer and sewer
Frida:Designer and sewer
Kaka: Designer and sewer
Lliva, Banana: assistant,photographer
Warren: Pattern Maker
Shelly: customer service
Jenny: after-sale customer service
Michael&Song : packing, shipping

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Around the web

Shop members

  • Miya

    Owner, Designer&Maker

  • Tracy

    Owner, Designer, Sewer

  • Jenny

    Customer Service

  • Sheena

    Customer Service

  • Donna

    Customer Service

  • Jen

    Customer Service

  • Warren

    Pattern Maker

  • Mike

    Assistant, Shipper

  • Lykke

    Designer, Creator

Shop policies

Last updated on November 22, 2016
Thanks for visiting!

RenzRags is a boutique fashion label run by Miya Green and Tracy Arends.

We use fabric of the high quality only and each piece is hand crafted in San Diego, California.

Accepted payment methods

  • Pay with Visa
  • Pay with Master Card
  • Pay with American Express
  • Pay with Discover
  • Pay with PayPal
  • Buy with Apple Pay
  • Pay with Sofort
  • Pay with iDeal
  • Accepts Etsy gift cards
Payment
We can accept credit and debit cards, Etsy gift cards and other international payment methods where available.

Make sure you took the extra payment step at the end of checkout. It is an easy thing to miss. You should receive a separate confirmation for a PayPal payment.

How to pay by credit card: http://www.etsy.com/help/article/361
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How to purchase: http://www.etsy.com/help/article/339
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Shipping
Turn-Around Time

Turn around time for bridesmaid dress

Normally, it takes 4-6 weeks to hand-make our dresses. However, we are very sorry to inform you that because we hand-make all of our items, and due to this busiest of seasons, all orders that have been received starting January 21, 2016, will take us 5-8 weeks to (not including shipping time). Please accept our most sincere apologies for this longer turnaround time, but we assure you that we always constantly pursue the best for our customers. Rest assured that you will get your dresses within this specified new timeframe.

Order received Jan 21 - Feb 29: 5-8 weeks
Order received Mar 1 - Mar 31: 5-7 weeks
Order received Apr 1 - May 2: 5-6 weeks
Order received after May 2: 4-6 weeks

If you have any question, please contact me via conversation in Etsy instead of email.
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Turn around time for coats

it takes about 2-3 days to 2-3 weeks(it could be shipped in 2-3 days if we have it in stock, and if not, it could take about 2-3 weeks) for us to ship in busy season. Please allow for 3-5 days delivery domestically and 1-2 weeks internationally.
2-3 days for in stock items

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SHIPPING (only applies to dress orders)
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1. Old Shipping Policy(Ordered before May 13):

Shipping within the US is done via USPS PRIORITY Mail ( default for U.S. buyers 2-5 days to arive )

Canadian buyers are shipped via USPS ( default for Canadian buyers, 10-14 days to arrive)

USPS express ( default for French and Italian Buyers 3-7 days to arrive)

Other International orders are shipped via FIRST CLASS MAIL. ( default for non-U.S, non-Canadian, non-french, non-italian international buyers, 2-3 weeks to arrive)

INTERNATIONAL BUYERS: please note that I do not have the option to track packages if shipped with standard FIRST CLASS mail. Please convo me prior to completing you purchase if you need an express shipping. For French and Italian buyers, USPS express is already a default shipping, do not have to pay extra.

NOTE: Please be informed that we are not responsible for LOST/THEFT items once shipped. For international orders, We are not responsible for ANY customs fees/duties/taxes once shipped.
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2. New Shipping Policy(Ordered on & after May 13):

Shipping within the US is done via USPS PRIORITY MAIL (default for U.S. buyers 2-5 days to arive)

Canadian buyers are shipped via FedEx International Ground for the orders dated on and after Sep 7th, 2016.
(Note: There is a possibility of a service disruption to Canada Post, potentially affecting shipments to, from and within Canada. So we change the shipping method temporarily. Based on our policy,we will use USPS again until this situation is resolved.----For only one dress, Canadian buyers are shipped via USPS First CLASS MAIL (default for Canadian buyers, 10-14 days to arrive) . For two or more dresses, Canadian buyers are shipped via USPS PRIORITY MAIL (default for Canadian buyers, 6-10 days to arrive) )

For only one dress, Other International orders are shipped via USPS FIRST CLASS MAIL. (default for Country Australia, United Kingdom, New Zealand, Japan, Hong Kong, Korea, Ireland, Norway, Sweden, Finland, Poland, Spain, Portugal, Germany, Denmark, Taiwan, Singapore, Belgium, The Netherlands, Switzerland international buyers, 2-3 weeks to arrive)

For two or more dresses, Other International orders are shipped via USPS PRIORITY MAIL. ( default for Country Australia, United Kingdom, New Zealand, Japan, Hong Kong, Korea, Ireland, Norway, Sweden, Finland, Poland, Spain, Portugal, Germany, Denmark, Taiwan, Singapore, Belgium, The Netherlands, Switzerland international buyers, 1-2 weeks to arrive)

INTERNATIONAL BUYERS: please note that I do not have the option to track packages if shipped with standard FIRST CLASS mail. Please convo me prior to completing you purchase if you need an express shipping.

NOTE: Please be informed that we are not responsible for LOST/THEFT items once shipped. For international orders, We are not responsible for ANY customs fees/duties/taxes once shipped.
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SHIPPING (only applies to individual chiffon swatch orders)

UPDATE: October 27, 2016
Shipping cost for chiffon swatch samples (without swatch book) are now based on the numbers of swatches. Please refer to this link:

https://www.etsy.com/listing/474441968/individual-large-swatch-pieces-only-for?ref=shop_home_active_1

Again, please convo me ahead of time if you are unclear about any of this.
Refunds and Exchanges
【 Bridesmaid Dress】

Due to custom style. color, fabric and measurements, the dresses are non-returnable. Please note that even if you order for a standard size, we will still make the dress based on the chosen color and fabric so this is custom made as well. All dresses are hand made once order is received, therefore, everything is considered CUSTOM MADE. Unless of course we make some huge error like wrong style, wrong color – something off the rails like that.

Please note that if you want to order more than one dress in a same color,we highly suggest that you would order all dresses in ONE BIG order to eliminate color difference. We don't take any responsibility for color difference if you order the dresses separately.

Please note that upon ordering, we will follow what is provided in the order notes (not the listing where the order was purchased). Normally, the order can't be Changed or Cancelled anymore after 2 DAYS from the order date.

It is very important for us that our buyers are happy and satisfied with their purchase. For quality problems, please contact us within 7 days upon receiving the dress or before the wedding whichever comes first. Anything after that will no longer be entertained. It is important to send us photos of the dress (better if the bridesmaid is wearing it) as well as photos of the measurements of the dress to confirm and we will find the best solution.

Please note that we won’t be able to offer after sales service if dress has been altered without prior notification.

For non-quality problems,as noted, custom made dresses are not returnable. Dress was made in your measurement and in the color you chose out of 200 colors. It's going to be very hard for us to resell it since it's made based on your special measurement. We are very sorry, but we'll try our best to help you find a best solution.

Please understand that we are not responsible for inaccurate measurements. Custom orders will be produced according to the measurements sent, but alterations may be required locally once your garment is received.

*Also note that actual fabric colors may vary from the color on your screen due to monitor color restrictions. Highly suggest that you get the swatch book from me before you place the dress order. I’m not able to be responsible for any color difference if you don’t get my swatches .

【Flower Girl Dress】

For flower girl dresses or junior BM dresses, please consider in adding few inches with the measurements to allow room for growth especially if you are ordering 3 months or more ahead of time.

【Coats】

If somehow you don't like the coat, please send it back to us within one week for a refund or an exchange.

Item must return in its original condition to Elbling unworn and unwashed.

To process the return/exchange, please kindly attach your Etsy ID or order ID in the package ,otherwise, a delay might happen in processing the exchanging or refunding.

We'll pay for the shipping if it's a quality problem. For non-quality return, the shipping fee wouldn't be refundable.

Please understand that custom and made to measure items are not refundable.

Please understand that we spent most of our time making the clothes, we only pick one day each week to process the exchanges and refunding, so for refunding, it would take as long as a week for us to finally issue the refunding back to your account. but it's definately can be processed within a week after we got the returns. Thanks.
Additional policies and FAQs
【 Bridesmaid Dress---FAQ】


█ Can this dress be made in a different color,length, can we add sleeves, etc?

Yes, please send us a picture of the look you want. We are very flexible.

█ HOW DO I INDICATE THE SIZE & COLOR INFORMATION, ETC.-?

You can add an optional message (size, color or other customization) to me in the "Note to EtsyStore" section.

If you do not know where is this section, please check the step 2 of the following link . http://www.etsy.com/help/article/339

(If you forget to leave a note when checking out, don't worry, just leave me the information via conversation!)

For plus size dresses, we charge an extra $10 fee. We can create a custom listing for the extra fee once order is placed.

█ Can this dress be made in a different color?

Yes, we have over 200 colors. here is the color chart : https://www.etsy.com/shop/RenzRags?section_id=13579359

█ How long will it take to make my dress(es)-?

After the order is placed it will take about 4--6 weeks. ... plus shipping time. We hand-make all the dresses, so it takes time!

We cannot take rush orders.

█ Are your dresses able to be tailored/altered once I receive it?

Yes, I make the dresses with extra fabric inside so they can be easily let out. We have created a PDF file for this, with exact instructions. Feel free to request for that if needed.

█ Is this dress look better in a certain type of chiffon, can you let me how can I decide among Silk chiffon, velvet chiffon ,100D chiffon and crinkle chiffon?

We have different types of chiffon is more because that different girls like different types of chiffon, not because some dresses look better in a certain type of chiffon. So the dresses you chose can be in any types of the chiffon we offer.

█ How do i decide a lace up back or zip ?

Zip or lace-up (recommend lace up for a better fit)

It took much longer for me to do a "Lace up," but I highly recommend that you to do lace up because of the high probability that you or your bridesmaids may have difficulty providing very precise body measurements if not able to be measured by a professional tailor. And even if measured by a tailor, different tailors may have different methods and understandings about the same measurements. If that happens, then it might result in a dress that may not fit well. However, if we use lace up, then such problems can be avoided. The dress will still fit well because the lace-up back makes the bust, waist, and hips adjustable.

Zip back

We are very confident in how we make a well-fitted dress. When the dress is done, we measure it to ensure the fit is good. However, we can only do this if we are given the correct measurements. Therefore, I recommend doing lace-ups if you are not absolutely sure that your or your bridesmaids’ body measurements are accurate.

█ ALTERATIONS

This dress will be made to your specific measurements, but if you choose zip closure, without 2 or 3 "fittings" at a Bridal Shop (and at least twice the cost!) a small margin of error is to be expected.

Although 90% of my dresses fit just right, please be prepared for possible adjustments later if you choose zip closure .

This is why I price my dresses so low- it gives you some cost leeway if you need alterations.

ALTERATIONS:
Are quite simple to do at home, for anyone who knows how to sew. I have even prepared an Instruction, in Color, for doing this.

You may request it at any time and I'll send you the PDF to print out. Most fixes can be done in an hour or so, with a sewing machine. (Please note that I also leave an extra inch of fabric in the seam for Letting Out.)