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Shop policies

Last updated on June 28, 2011
Frolík and Frü Frü's goal is to create stylish accessories from findings that are recycled, unusual and/or über trendy at a price that rivals mass-produced commercial fashion jewelry. Every piece is either completely unique or made in limited quantities but affordable enough for every woman to look fabulous without breaking the bank!

Accepted payment methods

Returns and exchanges
If for any reason you are not satisfied with the item, you may return it for a full refund of the purchase price (not including shipping and handling) or exchange (where applicable--some pieces are one-of-a-kind; please check with me) within 7 days of receipt.

Please note that the buyer assumes responsibility for return shipping costs.

Item must be returned in a re-sellable condition, unless it was damaged upon arrival (DOA) which must be reported immediately to me upon receipt of package to be eligible for a refund or exchange.
I accept PayPal, money orders and certified checks.
Item will be shipped via Canada Post regular air mail (which does NOT include a tracking number) within 1-3 days of cleared payment, INCLUDING weekends. Processing speed depends on the volume of orders I receive both online and in the retail store locations at the time your order was placed.

Please note that I generally do NOT use any fancy packaging in an attempt to keep shipping costs low; small items will come securely foam/bubble-wrapped and sealed in a clear plastic baggy, and sent in a plain white envelope. If you require gift wrapping, please inquire for a quote BEFORE purchasing (the surcharge will range from $1-$2/item).

Customer is responsible for customs charges and applicable taxes.

Items usually arrive within 2-3 business days to Toronto, within 7 business days to Canada, and within 14 business days to the US and overseas depending on customs. I am not responsible for lost packages unless you purchase insurance, which costs $4 US extra and must be noted either during checkout or through a convo, and paid through PayPal or money order before I can process your order. Expedited shipping (which includes a tracking number and insurance) is available upon request with a surcharge. Rush/overnight shipping is also available upon request--please contact me for rates and estimated delivery times before you make a purchase.
Additional policies and FAQs
I offer speedy FREE REPAIRS to every piece within 30 days of purchase date if the item is found to be defective as a result of poor construction or defective materials, however buyer is responsible for return shipping charges, and all original parts of the piece must be included in the returned package.

I welcome wholesale and/or consignment inquiries, as well as custom orders. I'm very flexible and open-minded, so if you have any questions or requests, please don't hesitate to contact me :)