FULcandles

I want you to be head-over-heels happy with your purchase. If you are not satisfied with your purchase for any reason, contact me within 2 days of receiving your item and we can arrange a refund or store credit minus any shipping costs. Items must be returned in the same condition they were received in. Any damaged items will be replaced. Wholesale orders refer to the wholesale agreement.

Please make sure you carefully read each description. If you have questions about shipping costs on any order, message us before you make a purchase. We are happy to send shipping quotes. If you cancel an order prior to shipping, you may be required to pay a listing/transaction fee.

Payment is required upon purchase. If payment is not received within 48 hours, the item(s) will be placed back in the store. Thanks for shopping with FUL candles!

***USPS is experiencing shipping delays. They are not guaranteeing delivery times for priority mail, so neither can we.*** We always ship out orders within 3-5 days and USPS takes it from there. We charge you what USPS charges us. If there is an overage in shipping (like if we can save you money by using flat rate), we’ll refund you the difference.

Your order will be sent to your Etsy receipt address. Once payment is received, pieces are wrapped and shipped via USPS PRIORITY MAIL (domestic, within the US) and normally takes 2-3 days to arrive. Currently, we ship to the U.S. only.

Please make sure you carefully read each description. If you have questions about shipping costs on any order, message us before you make a purchase. We are happy to send shipping quotes for larger orders. If you cancel an order prior to shipping, you may be required to pay a listing/transaction fee.

frequently asked questions...

Why soy wax?
We love working with soy wax because it's a clean burning, renewable resource. It's natural, non-toxic, and cleans up easily with soap & warm water. The wax we use is also food grade, kosher, and hypo-allergenic. Not only is soy wax healthier for you and the environment, it also burns slower than paraffin, resulting in a longer burning candle.

Are your candles vegan/cruelty free?
Yes and yes! No animal products are used in our candles, and no animal testing is done by us or our suppliers.

Any tips/tricks for burning your candles?
-We recommend burning your FUL Candle from 3-4 hours each lighting.
-Soy wax has a "memory." This means when a soy candle is burned and then extinguished, the next time it's burned, the candle will only melt as far across as it did the last burn. So always burn your candle until the wax melts evenly across the top of the jar, to prevent "tunneling."
-Stop burning when 1/4" - 1/2" of the wax remains.
-Keep the wick centered & trimmed to 1/4" to prevent uneven burning & sparking.
-Burn candles on a clean, flat surface out of direct sunlight and drafts and away from pets, flammable materials, and children.
-We recommend enjoying our candles within 6 months to ensure even burning.

What size candle do I need for my room?
Our 8 oz candles work great in small to medium sized rooms like bathrooms, smaller kitchens, and bedrooms. Our 12 oz candles can be used in larger spaces up to 18' x 18'. Rooms any larger or with high ceilings or open floor plan homes will need multiple candles. If you're having a difficult time smelling the fragrance, you may be using the candle in too large of an area.

Are your wicks lead free?
Yes, we only use cotton wicks.

Do you use 100% essential oils?
The short answer: no. The long answer: Our fragrances are a combination of natural and synthetic oils. We use fragrance oils that have components of essential oils, but do not use straight essential oils for several reasons. One: Essential oils have a lower flash point. This means straight essential oils evaporate at a lower temperature, leaving you with little fragrance. Two: Essential oils because of their natural composition are always changing in purity, scent, availability, etc. Many essential oils are volatile and react unpredictably when exposed to heat. Our fragrances have been extensively tested to ensure you always get a safe, predictable scent and burn. Three: Sustainability. It often takes hundreds of pounds of plant material to make one pound of essential oil. For example, it takes 200-250 pounds of lavender to make one pound of lavender oil. Cropwatch, a non-profit that keeps tabs on the natural aromatics industry, maintains a list of wild species threatened by the fast-growing essential oil trade. Of particular concern are essential oils derived from rosewood, sandalwood, amyris, thyme, cedarwood, jatamansi, gentian, wormwood and cinnamon, among others, as they may be derived from threatened and illegally harvested wild plant stocks.
We recommend doing your research when buying candles (or anything for that matter) and making an educated decision that's right for you.
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What are Phthalates? Do you use them?
"Phthalates" is a broad term that refers to a wide variety of compounds of differing chemical structure. Safety concerns have been raised about Dibutyl Phthalate (DBP) and Diethyl Hexyl Phthalate (DEHP). None of our candles contain these phthalates. The fragrance oils we use that are not considered phthalate-free contain Diethyl phthalate (DEP). DEP as used in fragrances is safe for human health and the environment. The position on DEP from the International Fragrance Association (IFRA) is to make clear that consumers can use fragranced products containing DEP with confidence. The safety profile for DEP based on "Human Health Criteria" shows DEP to be safer for use on humans than any natural essential oil. DEP is particularly useful in candle fragrances as it solubilizes fragrance into the wax and prevents "crystalization" in certain fragrance oils. Some of our candles contain DEP and some do not. It's noted at the end of the candle descriptions.

Can your jars be reused?
Yes, when there is 1/4" to 1/2" of wax left in the jar, stop using the candle. Simply set the jar in hot water or a warm oven until the wax melts. Using an oven mitt to handle the hot jar, carefully pour the unused wax into the garbage and wash the container with soap and warm water. Do not to pour wax down the drain; it can clog pipes.

Why don't I see a specific scent?
We occasionally retire certain FUL Candle scents and have several rotating seasonal scents. To stay up to date on scent retirings and releases, follow us on Instagram.

Do you ship outside the US?
Not at this time.

Do you wholesale?
Yes! (We are not currently accepting new stockists. Sign up for our mailing list for future openings.) We love hearing from potential stockists. Since we hand pour all of our candles in small batches, we are limited to the number of wholesalers we can partner with. Send us an email with your name, business name, address, and website and we will review your info to determine if we are a good match and if there are currently other stockists near your location.

Can you customize the labels for my wedding/baby shower/bridal party?
No. We are not able to customize labels, scents, etc.

Can I buy FUL Candles near me?
You can always buy our candles online in our ETSY Shop here, but if you're looking for local sellers, shoot us an email and we can let you know if there is a stockist near you.

Safety stuff
-Burn no longer than 4 hours (to prevent the entire candle from overheating).
-Stop burning when 1/4" - 1/2" of the wax remains.
-Keep the wick centered & trimmed to 1/4" to prevent uneven burning & sparking.
-Burn candles on a clean, flat surface out of direct sunlight and drafts and away from flammable materials, pets, and children.
-Wait until the jar cools completely before handling.
-Never touch hot wax.
-Never set a lid on a burning candle.
-Don't flush or pour wax down drains.
-Don't ingest wax.
-Never leave a burning candle unattended.
-FUL Candles is not responsible for any injury or damages caused by the use of our candles.