Announcement
Thank you for supporting my small business!
I strive to provide my customers with quality products and a pleasant shopping experience.
If for any reason you are not completely satisfied with your purchase please message me through Etsy Messenger. I will go to great lengths to be sure your concerns are addressed. I ask that you read the “Item Description “ for each product before purchasing. I try to describe and state the features of each item very carefully. I value your input and take your suggestions seriously and are constantly improving my listings based on questions and suggestions I receive from you. If you have any questions about any product in the shop please message me before you make your purchase. I always provide a very prompt response.
Items
Featured items
All Items
Reviews
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Tonya on Jun 7, 2023
5 out of 5 starsFast shipping and my one stubborn crestie is now eating his pangea again! Thank youuu!!!
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halsteaddamanda on May 25, 2023
5 out of 5 starsMy Betta loves it, all the edges are smooth, and i appreciate the seller and trying to find one close to what would work best. Thanks!!
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L on May 24, 2023
5 out of 5 starsLove these coconuts! Second purchase for my smaller aquarium. Pumpkin has already claimed one.
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Cristina on Jun 3, 2023
5 out of 5 starsPerfect experience and our betta loves swimming through it. Thank you!
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About FWAquaticsandReptile
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Reptile Accessories -
Work Shop -
Quality Aquarium Accessories -
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Sewing
Luisa Russo -Owner
Shop members
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Luisa Russo
Owner
Shop policies
Shipping
Customs and import taxes
Payment options
Returns & exchanges
Cancellations
Cancellations: not accepted
Please contact the seller if you have any problems with your order.
More information
Frequently asked questions
Custom and personalized orders
No refunds or returns on custom orders.
Bath Towels, Sleepwear, Hammocks and face masks
No returns on bath towels, sleepwear, hammocks or face masks due to hygiene issues. Reptiles can be carriers of deadly viruses without showing signs of the virus. It is for this reason that items that can come in contact with the animals “intimate” areas are not returnable or exchanged. I would not want to be responsible for passing along any items to any of my customers that would put their precious pet in danger. Face masks are not returnable or refundable due to hygiene issues. I will not resell any mask once it has left this shop no exchanges or refunds allowed. Thank you for understanding. If you have any specific questions about my return policy please message me. If the item is damaged a replacement or refund will be issued.
Returns due to incorrect shipping address being provided at time of sale
If an order is returned to us due to incorrect shipping address being provided at the time of sale we will charge shipping to resend or we will subtract the shipping cost if you prefer a refund on the item. If you have any questions, please message us.
LIVE PLANT return / refund Policy
If your plant should arrive damaged, we require that you notify us WITHIN 24 HOURS of the plant being delivered. Please provide photos of the damage to the plant as well as the box. We will assess the damage and if necessary send a replacement or issue a refund.