PAYMENT METHODS
All major Credit, Debit or Prepaid Card, via PayPal (you don't need a PayPal account) or via Etsy Payments.

SECURE OPTIONS
Sellers don't receive your credit, debit or prepaid card information.

PROCESSING TIME
"Ready to ship" items are dispatched within 3 business days.
For “Made to order” items, please see individual items.

ATTENTION! Due to COVID-19 Situation globally, there may be significant shipping carrier delays.
Please, note, that standard delivery may surpass 8-9 weeks in some cases.

I strongly recommend to choose a shipping upgrade.
In this case, the shipment will be sent by ELTA Courier and delivered by DHL Express much sooner.
(5-15 business days worldwide).

Also, unfortunately many countries are not connected by Postal Mail at all at this time of the pandemic.
To these countries I can ship only via DHL Express.
If you cannot find your country available for standard shipping, please contact me to give you a quote for DHL Express.

Thank you for understanding and I wish to each and everyone good health!

ESTIMATED shipping time after dispatching (standard shipment):
Due to global mail shipping disruptions from COVID-19 and the measures taken around the world, likely, there may be shipping delays.
Please, note, that delivery by standard shipping may surpass 8-9 weeks in some cases.
Europe: 10-20 business days (except Spain and Italy. Those counties often requires up to 40 business days).
United States: 15-45 business days.
Australia: 20-45 business days.
Canada : 25-55 business days.
Elsewhere globally: 20-65 business days.
I cannot guarantee delivery times, especially in these days of the pandemic.
Thank you for your patience.

All items are shipped from Athens, Greece by Hellenic Postal Service (ELTA), by International Registered Mail, with tracking number, Signature Required.
Especially to UK, Germany and Canada, the shipment may be by International Tracked Mail, no signature required.
You 'll receive your parcel from your National Post Carrier.

If you have chosen a shipping upgrade, then your parcel will be sent by ELTA Courier and delivered by DHL Express.
A telephone number is mandatory for this shipment.

UNCLAIMED PARCELS
If your parcel return back to me marked as "Unclaimed" "Wrong address" or "Unknown", you'll need to pay again the shipping cost in order to ship it for a second time to you.
No refunds on auto-returned parcels.

CUSTOMS AND DUTIES FEES
Buyers are responsible for any customs or duties fees that may apply. Sellers aren't responsible for delays due to customs.

ONLINE TRACKING
Online tracking services for International Registered Mail is not available from all National Post Carriers.
I cannot guarantee that your parcel will be tracked online after leaving Greece, that depends from the services provided from your National Post Carrier.
Australian and Canadian Post do not offers online tracking for international registered mail.
If you are interested to non-registered mail, please contact me before purchase.

PRIVACY POLICY IN TWO WORDS:
I will only use your shipping address, and contact information that Etsy provides me for you,
- To communicate with you about your order.
- To fulfill your order.

I NEVER share your shipping address, contact information or any other information you may share with me, with any third parties, except Post Companies or Courier companies in order to send you your purchase and only for that purpose.
I NEVER use your shipping and contact information for promotional purposes.

You can contact me at any time by any "contact" button into my shop. :-)

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PRIVACY POLICY IN MANY WORDS:
Information I Collect:
To fulfill your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment method information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order, for example), if you contact me directly.

Why I Need Your Information and How I Use It:
I rely on a number of legal bases to collect, use, and share your information, including:
as needed to provide my services, such as when I use your information to fulfill your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list (I do not have a mailing list actually at all);
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law;
and as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure:
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention:
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 10 years.

Your Rights:
Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

If a customer want to access, correct or delete personal information held by Etsy, the customer had to send a request directly to Etsy. I do not have any power on Etsy's data.

How to Contact Me:
If you have any questions or concerns, you may contact me by any "contact" button in my shop.

Thank you :-)