Announcement   At the end of 2018. All of the Goat/Deer skull mask will be discontinued. As well as the Chuckles clown mask.

Announcement

Last updated on Oct 13, 2018

At the end of 2018. All of the Goat/Deer skull mask will be discontinued. As well as the Chuckles clown mask.

Jeff Fields

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Jeff Fields

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Reviews

Average item review
5 out of 5 stars
(197)
See reviews that mention:
quality 28 shipping 24 customer service 13
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Shop policies

Last updated on November 9, 2017
Face Factory Fx is a company that specializes in mask, props, costuming and character/creature design, Created By Jeff Fields in 2011.

Accepted payment methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Apple Pay
  • Klarna
  • Sofort
  • Ideal
  • Paypal
  • GiftcardAccepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept exchanges
Contact me within: 3 days of delivery
Ship items back within: 7 days of delivery
I don't accept returns or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Items on sale
Returns and exchange details
All sales are final after 24 hours.
Face Factory Fx reserves the right to cancel any order and refuse business to any customer at any time when seen fit.
(REFUNDS) Refunds only apply to damaged, lost items during shipping. Proof of damages will need to be confirmed first.
(REPLACEMENTS) Replacements only apply to damaged, lost items during shipping. Proofs of damages will need to be confirmed first.
(DEPOSITS) All custom Commissions/Custom orders require a Deposit. These are Nonrefundable, as this is meant to cover the costs of materials. No Cancellations after 24 hours, Thank you for your understanding.
(WRONG ADDRESSES) It is the responsibility of the customer to provide correct shipping addresses. Face Factory Fx will not be held responsible for wrongly provided shipping addresses. No refunds will be issued.

If you have any questions or concerns please feel free to email or message Face Factory Fx.
Payment
Orders may be placed at Conventions, or by email through the website. Customers need to be at least 18 years of age or have a legal parent or guardian make the order.
Payment is expected at time of purchase by PayPal or credit/debit card, however money orders are accepted if you would prefer to mail that in. But be aware that will delay the ship date. Personal checks are not accepted.
Upon purchasing, the buyer, indicates that they have both read and agreed with Face Factory Fx shop policies. They also indicate that they have both read and understood the items description and will not make any false claims.
Shipping
Shipping schedule is an estimate only and may vary based on current orders. Delays will depend upon project, workload or time of year. Email or message for current expected wait times.

All orders are shipped through priority mail. Comes with tracking and insurance. In the U.S. it normally take 2-3 days. Out side the U.S. it will vary. If you would like your package to be shipped through a different shipping company please message us.