FactoryDirectPurses

We specialize in any type of custom embroidery.

Rogersville, Alabama | 979 Sales

FactoryDirectPurses

We specialize in any type of custom embroidery.

Rogersville, Alabama 979 Sales On Etsy since 2014

4.5 out of 5 stars
(218)

Announcement   We specialize in custom embroidery of all kinds. If it is not listed, drop us a message and we will create a custom order for you. We can do anything your heart desires. Just ask!

Announcement

Last updated on Aug 8, 2018

We specialize in custom embroidery of all kinds. If it is not listed, drop us a message and we will create a custom order for you. We can do anything your heart desires. Just ask!

Factory Direct Purses, LLC

Contact shop owner

Factory Direct Purses, LLC

View all 30 items

Reviews

Average item review
4.5 out of 5 stars
(218)
See reviews that mention:
quality 24 shipping 36 customer service 27
View all 218 reviews

About

About Our Company

Factory Direct Purses and Accessories, LLC has been in business since August 14, 2000. We started our business on eBay and are still active members on that auction site today. We have over 2800 sales posted to date with a 100% feedback rating. This is due to our excellent customer service and devotion to our business.

In July 2004, we decided to expand our business and do trade shows, fairs, conventions, flea markets and other events around the area. We purchased a box truck and travel to events with a full inventory of items for the customer to see and purchase. We are still active in those events and even maintain a Facebook page for our customers to keep up with our travels and if we are going to be close to their area. Many Facebook fans travel to our events to meet us, see our products in person and make purchases! We love traveling and meeting our customers/fans.

We continued to broaden our business when in August 2008 we started our eCommerce business and had our name trademarked/copyrighted through the US Patent Office. We have been very active online and have operated 5 websites since we began in 2008. All are divisions of Factory Direct Purses and Accessories, LLC, but many have other themes and offer different products to our consumers. We are not simply a handbag business anymore! The names of the websites many be different, but they are owned and managed by our LLC.

Our business achievements and efforts have been recognized many times, but we were thrilled to be named one of the Top 10 places online to shop in 2009 by Cosmopolitan Magazine. This, after only one year in the eCommerce world! Our line of monogrammed umbrella's were featured in the magazine with a photo of the tiger print we had in stock. This article alone brought in orders for the tiger umbrella from many areas including Canada, Europe, India, China and Russia. Many of these customers still shop with our company today as our International sales grow each year!

Now, we are offering a new Drop Ship program in an effort to get our customers interested in making their own money by selling products and having them drop shipped through our business. We also have our first franchise in the works with hopes of more mortar businesses across the United States opening and carrying our business logo. We are growing, not only because we love our business, but because we strive to offer the best products at the lowest prices around and we care about our customers! We look forward to working with you in your purchase with our company!



Sincerely,

Stacy D. Peebles - Owner and CEO

Ashley D. Peebles-Hawkins - Manager

and the Staff at Factory Direct Purses and Accessories, LLC



Customer Service Hours

Monday through Friday

10:00 am - 6 pm CST

CLOSED ALL DAY SATURDAY & SUNDAY





Email - FactoryDirectPurses [!at] aol.com



Phone - (256) 247-0566

Fax Only - (888) 858-0446

These telephone numbers are for customer service ONLY. Please do not make solicitation calls to these numbers. Companies may submit proposals via email and if interested our company representative will be in contact.



Mailing Address -

Factory Direct Purses and Accessories, LLC

Stacy Peebles - Owner

233 Kelly Avenue

Rogersville, Alabama 35652





We really hope to make your shopping experience as comfortable as possible. If have any questions or difficulties ordering please contact us, we’re always ready to help!!!

Around the web

Shop members

  • Stacy Denise Peebles

    Owner, Creator, Customer Service

  • Ashley Hawkins

    Manager, Customer Service, Photographer

  • Keith Peebles

    Owner, Customer Service

  • Matt Hawkins

    Marketer, Software/Computers

  • Jonathan Peebles

    Assistant, Supervisor

  • April Reding

    Creator, Shipper

  • Diane Springer

    Assistant

  • Buddy

    Security

  • Louis B.

    Security Assistant, Office Companion

  • Susan Letson

    Finanical Advisor/Accountant

    Owner of Evergreen Tax Services and Accounting

Shop policies

Last updated on August 8, 2018
Thank you for shopping with Factory Direct Purses and Accessories, LLC. We appreciate your business and look forward to working with you on your embroidery needs.

Accepted payment methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Apple Pay
  • Klarna
  • Sofort
  • Ideal
  • Paypal
  • GiftcardAccepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 3 days of delivery
Ship items back within: 14 days of delivery
Request a cancellation within: 12 hours of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale
Questions about your order?
Please if you have any problems with your order.
Returns and exchange details
Due to this being a personalized item - All items that are monogrammed to the specs of the customer are not returnable. If our company makes a mistake, then we will happily accept the return and a new item will be shipped. Please make sure you are giving the correct instructions prior to submitting your order. We monogram exactly as you send. Three letter monograms are done in the classic version - First name initial, Last name initial, and Middle name initial - with the middle letter larger for the Last name. Unless otherwise stated, all 3 letter monograms will be done in this manner. Please leave good instructions in the comment section prior to submitting order. If you are unsure, ask questions prior to placing order. Names will be spelled exactly as provided to our business and all logos, symbols, etc will be placed on the item as instructed. Please be complete in your details.
Payment
We accept PayPal, Credit or Debit card payments. Alabama residents will be charged a 4% tax to your final purchase. We allow up to 12 hours to cancel your order and receive a full refund. After 12 hours, orders are entered into our system and can not be cancelled without a cancellation fee of $5 per item ordered. If embroidery has began no items will be cancelled for any reason.
Shipping
Items will ship within the given time frame or a reason will be sent to the customer and an extension date given. Items under 14 ounces are shipped via USPS First Class. Items over 14 ounces will be shipped via USPS Priority. Large items will be shipped via UPS or FedEx ground unless otherwise stated. Insurance is provided to priority and ground packages only. We happily ship International, but can not control the delay of shipping due to customs. Items will ship via the cheapest method possible on all International packages. Tracking and Confirmation numbers are provided for ALL packages.

HOLIDAY SHIPPING - Christmas shoppers we do our best to work out orders quickly during the holiday season, however, please be aware our order receipt is doubled this time of the year. We do not offer rush shipping or rush processing. We fill all orders as they come into our business and ship as soon as completed. We put nobody ahead of another for any reason. NO exceptions. We can not guarantee holiday delivery on orders received after December 15, which is the week prior to the holiday. We will be working and shipping until the USPS closes on Christmas Eve. It is possible, but not a guarantee for your item to be delivered before Christmas if placed after deadline, but please be aware of the deadline before placing your order.

We do not control the USPS nor their tracking system. Once the item leaves our business, it is beyond our control on the delivery of your package. Please contact the USPS with complaints concerning this issue.
Additional policies and FAQs
We happily accept custom orders for items and embroidery. If there is an item you wish and can not find, please ask and we will happily add a listing for you.

More information

Last updated on Mar 22, 2016
Frequently asked questions
Wholesale availability

We do not offer wholesale at this time.

Do we offer custom orders?

We happily accept custom orders on items. Please use the custom order request tab and send your information to us for review. We will be in touch about prices, etc.

Custom and personalized orders

Items monogrammed to the exact specs of the customer are not returnable. PLEASE double check your spelling, initials, etc. Personalization will be placed on item EXACTLY as it appears in the comment section. We do not accept returns on mistakes made by the customer. NO EXCEPTIONS