FairyGrandMaGardens

For Sure!! please contact me for more information. I will happily create a custom fairy garden with you. Message me through Etsy or email me at: FairyGrandmotherGardens@gmail.com.

Absolutely! Some gardens are listed as kits with different options and quantities to chose from.

Because I meticulously pack everything (with love), believe it or not, it takes me longer to pack individual pieces than for me to whip up a fully assembled garden, thus I charge the same for fully assembled and DIY kits.

IN ADDITION, I will sell with or without the container, faux plants, flowers and moss. You're the buyer let me know what you want and I'll do my best to make it happen for you!! For this, I CAN ADJUST PRICING and will create a custom listing for you.

Each unique Fairy Garden is hand made and priced based on time and materials.

Gardens can measure 6-7 inches tall by 3 inches wide, or 7-9 inches tall by 3-4 inches wide, and most are 9-12 inches tall by 4-6 inches wide. However, please see each individual listing for approximate measurements.

If any of the miniatures detach from shipping, you can easily reattach with a hot glue gun, or any clear tacky glue (NOT white that dries clear). Just one drop of glue should reattach any small items.

I gift wrap each garden in a plastic bag secured with a ribbon; depending on a piece/fairy, I will wrap it individually with bubble wrap; I then surround the garden with bubble wrap, foam, popcorn, tissue and attach large fragile stickers on all 4 sides of the box. In most cases I use ALL of these materials. Once the garden is in the hands of the USPS, I have NO control of how it's handled.

If something does break, please contact me and INCLUDE a photo of the damage. Message me through Etsy or email me at: FairyGrandmotherGardens@gmail.com.

NO; however, I CAN guarantee that I'll ship by the estimated processing date listed, and if I can't, I'll expedite the shipping to compensate for failure to ship on time. I CANNOT guarantee what the carrier will do, especially during COVID 19 restrictions so please keep that in mind. Once I drop the order off at USPS, it's out of my hands and can't control that process or control how the package is handled no matter how well it's packaged (see above).

This excludes severely damaged packages, as every package I mail is insured; therefore, if your item is badly damaged & beyond repair, I'll file an insurance claim. I can either refund you in full or send a replacement. If I don't have items in stock, I can offer a substitution.

No, whether you ordered a DIY kit, or one completely assembled, your unique fairy garden is ready for display upon arrival or ready to assemble. It's made completely of artificial plants, greenery, and flowers.

Yes, ONLY if it's undercovering. Rain will definitely cause damage and it can fade if exposed for long periods of time from direct all day sun or very hot/dry climate.

It’s really hard to pinpoint the typical lifespan of preserved moss. I spray each garden with a solution of glycerin and distilled water, and I recommend a spritz of this same solution if/when you feel the moss is starting to dry out. Natural vegetable glycerin is very inexpensive and can be found online or at your local grocery store such as Whole Foods. Don't use too much glycerin, as it's an oil and may feel wet to the touch and look greasy. Don't hesitate to contact me if you have any questions.

I will send instructions to help assemble your garden, and you can absolutely contact me for help! However, using a hot glue gun is the best. If not, CLEAR TACKY or clear Gorilla glue works well (not white that dries clear); however, the time it takes for it to dry is at least 24 hours before all pieces are thoroughly secure. Also, you'll have to be patient when using tacky glue and wait a bit for each piece to adhere before moving on and adding another. DO NOT ALLOW CHILDREN TO USE A HOT GLUE GUN!!

It’s the responsibility of the buyer to provide a CORRECT shipping address. I purchase labels through Etsy; therefore, the address you submit is auto populated to the label. I DO NOT refund orders that get returned to me because of insufficient or wrong address. Mistakes happen; however, I will be more than happy to reship orders a second time if the buyer pays for shipping again as the USPS will charge me. When shipping complete gardens that are very fragile it does take a toll on them, so PLEASE check your address!!

I follow the recommendation of Etsy and the USPS for any package delivery discrepancies.

*I DO NOT reship orders for free that customers report haven't been received when tracking information shows the order was delivered.

**It is the customers responsibility to check with their local post office and carrier as to where the package was delivered per tracking info. The USPS will check the GPS coordinates when the package was scanned to confirm delivery.

***If a package was stolen from the customers home, as the seller I am not responsible for stolen packages. It's recommended to file a police report.

****I will be more than happy to replace an order that was lost or stolen; however, it will be at the cost of the customer.