Cat O'Neill

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Cat O'Neill


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Shop policies

Last updated on December 12, 2014
Welcome to Fairytea! My name is Cat O'Neill, the Irish gal behind all the creations you see here in my shop.

Please read my Shop Policies below and if I have left anything out please feel free to contact me.

Accepted payment methods

  • Pay with Visa
  • Pay with Master Card
  • Pay with American Express
  • Pay with Discover
  • Pay with PayPal
  • Buy with Apple Pay
  • Pay with Sofort
  • Pay with iDeal
  • Accepts Etsy gift cards
~ Payment can be made through paypal or via credit card.

~ I will reserve an item for you with a down payment only.

~ FIRST COME FIRST SERVED on the first day of NEW Sweater Listings - If the item is still Available the following day, it can then be put on layaway with a downpayment.

~Coupon Codes or Sale Codes cannot be used on Reserved/Layaway Items.

~ A maximum of 2 items can be put on layaway at a time.

~ I appreciate your full payment within one month of the down payment. The agreed upon date will be one month from the initial down payment. Please be aware if you do not make your payment within this time frame, the item will go back up for sale and you will lose your down payment.

~ Down payment made cannot be changed over to another item so please be sure that the item you chose is the one you want.

~ If you change your mind and decide to cancel your order please be aware that you are not eligible for a refund.

I'm sorry, I have to enforce these policies to keep my shop running smoothly. Thank you for understanding!
*Item ships within 3 days of purchase.

*All items are shipped Priority Air Mail which usually takes 5-10 days for international orders. There is no tracking on international orders, I am not liable if your order is lost in the mail. I have shipped tonnes of packages overseas and never had a package go missing.

*Please contact me If you would like to upgrade to Express post which is an extra $8 for international orders and will reach you in 5 working days. Feel free to contact me for a quote to upgrade to your specific area.

*Track & Trace is also available. Please contact me if you would like to upgrade to registered/'signed-for' post which is an extra $12.50 for international orders and will reach you in 6-9 days. Feel free to contact me for a quote to upgrade to your specific area.

My shipping quotes are taken direct from the Irish 'Anpost' delivery service. I always refund any excess postage paid.
Refunds and Exchanges
*Please contact me first with any return/exchange questions.

*All items must be in the same condition as received ~ Unworn & Unwashed.

*Item MUST be shipped back to me within 3 days of being received.

*No Returns on Sale or Discounted Items.

*Please Ask me questions about sizes before you purchase if you are unsure if it will fit you.

*I want you to be happy with your purchase. Please let me know immediately if you believe something is wrong with your garment due to a manufacturing flaw.

*Please contact me with any queries you may have and I will try to help in any way that I can.
Additional policies and FAQs
*I cannot accept any custom orders due to the fact that I work with recycled materials and I never know what colours/patterns I am going to find. I will list a big bunch of new wears once every 6 weeks with lots of sizes from XS-XXXL*