Refunds & Exchanges: Your satisfaction is my priority! Please contact me within 3 days of receiving your item if you are not happy with it and we will work together to rectify the situation.

Refunds and exchanges will be handled on an individual basis. Return shipping is the responsibility of the buyer.

I strive to provide a clear representation of my products through pictures and a very detailed description of each item. If you have any additional questions please contact me prior to ordering. I want my customers to be pleased with their purchase from Falcorations Odyssey!

Payment Policy: I accept all payment methods, including Etsy direct checkout, PayPal, and all credit cards.

Shipping: Items are shipped primarily via USPS Priority Mail when cost effective or First Class Mail if the price is significantly lower. I will ship your item within 3-5 business days of your cleared payment. You will be provided with a tracking number once your item has shipped.

Disclaimer: We are not responsible for shipping errors (lost or damaged items by shipping carrier used for shipment)

Please be advised all characters, unless otherwise stated in product description, are not intended for children under the age of 7 due to small parts that may be a choking hazard. Characters can be special ordered at no additional cost with safety features added for children younger than 7 (like safety eyes and special wire where needed). Adult supervision is recommended when playing with the characters you purchase from my shop.

I am happy to accept custom orders. Please email or call me to discuss what you would like to have created and I will do my best to make it for you! You can convo me or email to Patty at falcorationsodyssey [!at] gmail.com or call me at 425-306-9372.

I also love to create your custom character from your child's favorite blanket, clothing etc. to make it even more special, creating an heirloom for them to pass on to their children!

Please keep in mind most characters are one of a kind as the sculpting is hand done so therefore no two characters will be identical. At your request I would do my best to create identical characters if needed.

All designs and patterns are original and owned under copyright exclusively by Falcorations Odyssey and cannot be copied, reproduced or sold in any form for commercial or personal use. Furthermore this online content including both photographs and text are copyrighted as well and are not to be copied or reproduced without the expressed written permission of the copyright holder Falcorations Odyssey, Patricia and Gary Roberts, owners.