Fallindesign's Shop Policies
Fallindesign is the Korea's online shop providing cute DESIGN ITEMS, STATIONERY, GIFTS, CRAFT, SCRAPBOOKING SUPPLIES, ACCESSORIES, OFFICE SUPPLIES, HOME DECOR, DIGITAL ACCESSORIES our customers need to. We deal with lots of items designed by fabulous korean designers & company. And All the best brands are located in South Korea.
Further more We are launching various other items to meet the tendency of various customers and going to always be the customers-first policy company.
We always keep in mind that we always perform to make our customers satisfied. That is our mission and purpose, too.
We sincerely looking forward to doing business with you.Thank you for your visiting !
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** International Shipping
- We ship worldwide from South Korea, ship by KOREA POST.
- All orders require a 1-3 business days of processing time prior to shipping.
- We can ship to virtually any address in the most of the country.
- When you place an order, we suggest you have it delivered to a work address rather than a home address, as our couriers only deliver between 9am and 5pm, and may require a signature on receipt.(For Standard shipping, Express shipping)
- Once your parcel has arrived in your country, it will be passed on to an internal postal service, according to standard delivery procedures.
- If you aren't available when your parcel is delivered, the delivery driver will leave a calling card with instructions on how to pick it up. (For Standard shipping, Express shipping)
** Shipping Methods
Our shipping service is available for most of the countries that we ship to.
Please be advised that for international shipping, delays may occur due to foreign customs and situation.
! If you want a Standard shipping or Express shipping, please leave a message via ETSY. !
- Economy Shipping(Default): No Tracking Number, No require signature, Not responsible for Lost items.
- Standard Shipping(+ $2.5): Tracking Number, Require signature, Responsible for Lost items. (Tracking - http://service.epost.go.kr/iservice/ems/ems_eng.jsp or http://track-trace.com )
- Express Shipping( + @): Fast shipping service(EMS), Tracking Number, Require signature, Responsible for Lost items. (Tracking - http://service.epost.go.kr/iservice/ems/ems_eng.jsp)
** Estimated Delivery Time
- Estimated Delivery Time (Economy shipping, Standard shipping)
05~15 days | Australia, South East Asia and Asia
07~21 days | Canada, United Kingdom, United States
10~28 days | Europe, Italy, Brazil, South America and Middle-East Asia
28~56 days | Africa, Italy and Brazil (due to strict custom inspection)
- Estimated Delivery Time (Express Shipping)
02~05 days | Australia, South East Asia and Asia
03~06 days | Canada, United Kingdom, United States
03~09 days | Europe, South America and Middle-East Asia
04~10 days | Africa, Italy and Brazil (due to strict custom inspection)
* If you want a Express shipping, please let us know via ETSY message.
** Order Status & Tracking
You can check the status of your order online and find out when it shipped. For orders shipped via Korea Post you can also track your package. If you feel your order is taking longer than normal to arrive, please check your order status online.
** Track & Trace
Tracking will be available through the country's postal website, as well as KOREA POST.
** Tax(Custom duty)
There is a no sales tax at any items.
BUT, Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.
It may be imposed customs duty. But it's a general thing, not a particular. And it occurs randomly. We prepared the package with the best condition for the smooth customs.
Calculate custom duty
Refunds and Exchanges
** Return Policy
You can return any item within 30 days of receipt for a refund.
We take pride in our reputation for quality and value. If for any reason you are dissatisfied with a purchase we'll assist you with a prompt refund. Returns will be accepted up to 30 days from purchase date.
If a replacement size, colour or alternative items are required you will need to place a new order. Please contact us directly.
In all cases, the items returned must be in their original(new) condition, which includes tags and any packaging with all paperwork, parts and accessories to ensure credit. All goods will be inspected on return and any item in unsuitable condition will be sent back to you.(or will be subject to additional charges at our discretion.)
The goods are your responsibility until they reach our office. Please ensure you package your return to prevent any damage to the items or boxes. We are not responsible for any items that are returned to us in error.
Your refund will be processed and a credit will be automatically applied to your credit card or original method of payment. This credit will not include any original shipping charges.(Except in the case of Damaged or Defactive items).
You may also check the status of your return by logging into your account and viewing your order history. We will email you a receipt confirming the credit!
** Return Shipping
1. Pack the item(s) securely in the original product packaging, if possible. Please include all paperwork. All products must be returned in good condition, to ensure full credit.
2. Complete the return reason questionnaire on the packing slip and include it in the return package.
3. Before sending your return shipment, please remove all extra labels from the outside of the package.
4. Send the return package to the following address:
103 ho, 866-56,
Pohang-si, Gyeongbuk, 791-816
- All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
- It is recommended that you use Insured Parcel Post for your return.
- Keep the Return Tracking Number for your return package to monitor delivery status.
- To receive credit, items must be returned within 45 days of delivery.
- You can expect a refund in the same form of payment originally used for the purchase, within 30 days of our receiving the returned order.
- Credit for gift returns will be issued to the original purchaser.
Additional Policies and FAQs
** Authenticity Guarantee **
All of the products we sell is guaranteed to be authentic. When you buy from us, you know that you are buying authentic products.
All of our items originate from registered factories or wholesaler with invoices of authenticity from the respective manufacturer. All of our items come with original packaging and authenticity tags from the manufacturers. So WE GUARANTEE THE AUTHENTICITY OF ALL OUR PRODUCTS 100%.
We promise to provide you with the highest quality authentic Korean products at a reasonable prices.
support [!at] fallindesign.com
103 ho, 866-56,
Pohang-si, Gyeongbuk, 791-816
Monday~Friday 05:00PM~07:00AM Pacific Time
Last Updated October 31, 2013