Family Bugs Crochet Patterns
FamilyBugs' Shop Policies
With a focus on hand-crocheted hats and newborn photography props, we aim to make what you want. Most items are crocheted-to-order according to your special and unique specifications. We hope that you find exactly what you are looking for, and if you don’t, just contact us, and we can probably crochet it for you!
I currently accept paypal and credit card payment methods. I also accept personal checks and money orders but keep in mind that I will not send out products until I have received the payment and it has cleared. This will increase the turn around time on your order.
Please contact me within 24 hours of purchase time to cancel an order.
I have a flat rate shipping policy, no matter where it's going, or how big it is, the shipping will always be the same. I ship as soon as I am able to after the order is completed.
Refunds and Exchanges
Most of my items are returnable, you just have to pay for the shipping.
You will not be refunded until I have received the item back.
If the sizing is wrong, I will make another at no extra cost to you!
Because of the nature of patterns and personalized products, I cannot refund these. Please contact me with any possible problems and I will do everything in my power to result in a preferable outcome for both of us!
Additional Policies and FAQs
I will let you know the approximate turn around time, how long to complete, then ship, then receive your order after you have purchased it. Please be patient and know that I have three small children who are my priority, and I often have 3-4 outstanding orders at any one point of time.
All items are machine washable unless otherwise specified (lay flat to dry in order to maintain shape).
917 Mills Avenue
Dumas TX 79029
familybugs [!at] gmail.com
Last Updated July 26, 2013