FancyweaverEtsy's Shop Policies
Thank-you for taking the time to visit us!
Official website: www.fancyweaver.com
Fancyweaver amazed the labels. Since our inception in 1996, We supply to dressmakers, tailors, quilters and knitters who want their own custom clothing labels for designs and logos. Also known as Tax Tags, Custom Woven Labels are essential to help establish a strong brand image for you in the industry.
We have been manufacturing Woven Labels,Printed Labels, Hangtags and Fashion Accessories. In 2006, we extended our business into Internet services. Take a look at this article and information, you might be surprised at how easy to access a good looking label. All products made in Hong Kong
If you would like to receive a quotation for custom garment labels, please send any artwork and designs along to us. Additional information such as size, colors and weave can be included, and the deadline for your order (if applicable).
Office hour: Mon-Fri PST 9:00AM - 5:00PM, Please note that if ordering on an evening, weekend or holiday we will respond as soon as possible on next working day - Thanks for understanding!
Payment in full is due at the time of the order. Checkout is via Paypal which accepts credit cards and bank transfers. Please note that if purchasing with an ECheque, your order will not shipped out until the ECheque clears
• Shipped by "E-Express" from Hong Kong to United States, United Kingdom, Canada, Australia, New Zealand (trackable but no Signature Service) delivery time 7-14 working days. ( https://www.ec-ship.hk/platform/sinfo.jsp )
• Other Countries will be delivered by Hong Kong “Registered Post” which trackable in Hong Kong Post office only , delivery time 7-20 working days
• However we have no control over actual carrier shipping time. Form our experience, sometimes it's get 5 days to reach United States, sometimes it's will get 16 days to reach, it can take up to 5-7 days just to get through customs. Once it gets over there, your country's postal system take over. so shipping time is unpredictable. Although this is an accurate estimate on average shipping time, actual shipping maybe slightly vary due to factors such as customs, carrier routing, package traffic, and other unforeseen factors.
• We do offer Speed Post Express, is a fast, safe and cheap express service, delivery time 3-5 working days to major international cities, Also do offer FedEx, DHL, TNT express
Refunds and Exchanges
Money Back guarantee:
Offers a full refund upon request by the customer, the conditions for refund are:
- Customer reports the issue and/or money back request within 7 days after delivery of the products
- Customer returns the products back to us, shipping charges are paid by customer
- The full amount is refunded within 7 days after we has received the products back from the customer
Additional Policies and FAQs
Q: How do I place an order?
A: Fancyweaver is a profession internet woven label company , Manufacturer of urban fashion goods, therefore all items you see online are available to purchase immediately. Simply view the item you wish to purchase, select an request option and click on "Add to cart" - Follow the instructions shown online to complete your purchase.
Q: Can I got proof for approve?
A: Sure , all products we will send the proof to custom approve. our proof is a so special , because the proof created by profession woven label system . then we can make sure the proof is work on labels .
Q: Can I have custom colors?
A: Yes, if custom colors , Pantone matching is available
Q: Can I contact you by phone?
A: We prefer you to contact us via e-mail - this enables us to respond to all your queries quickly and efficiently. Corresponding via e-mail has a lower cost to us than a call center, and we have built this lower cost into our prices passing the savings on to you. If you have a query regarding an order with us then please click on the "Contact Us" link at the top of this page. For urgent queries please contact us on FAX ( 852 ) 2428 3015 .
Q: I've only received part of my order, what's happened?
A: Although these transactions are routinely handled without incident, the possibility of human error or equipment malfunction cannot be completely eliminated. we will take a auction immediately when we got these problem on.
Q: The product I ordered is now reduced. Can you refund me the difference?
A: Unfortunately, we cannot advise you in advance of a reduced product or reimburse you the difference after you have placed an order.
Q: I need more information about a product?
A: We try to include as much info as possible in our item pages, however if you do need more info please send conversation to us
Q: How do I know if an item will fit me?
A: All product we will send the proof to custom for approve, these proof with Actual Size and Color for preview.
Q: I've just placed an order, can I change it?
A: This will depend on the status of your order. if you still not confirm our proof .There should be no problem changing item, however if you want to upgrade your shipping method or add new items we will send you a link allowing you to cover the additional cost.
Q: Can I cancel my order?
A: This will depend on the status of your order. if you still not confirm our proof. we can refund money to you by PayPal.
Q: I need to change the delivery address of my order?
A: This will depend on the status of your order and your account with us. If you want change the delivery address , please email us as soon as possible when you approve the proof.
Legal company information:
35-41 Tai Lin Pai Road, Kwai Chung , NT, Hong Kong
Incorporated in Hong Kong
ETSY shop: www.etsy.com/shop/fancyweaveretsy
Email: order [!at] fancyweaver.com
Monday to Friday from 9:00 AM - 05:00 PM PST
Last Updated March 14, 2015