FarizulaDesigns' Shop Policies
// WELCOME TO FARIZULA DESIGNS!
The dark truth about the disposable coffee cup:
:: Americans use about 16 BILLION coffee cups per year? That's over 6 MILLION trees per year.
:: Paper cups generate over 250 MILLION pounds of solid waste per year that is non-biodegradable.
:: 4 BILLION gallons of water are used to produce the paper cup per year.
What can you do? Choose to reuse!
:: Reusable mugs ARE recyclable!
:: Reusable mugs save you money! Coffee shop refills are a fraction of the price!
:: Reusable mugs save trees, water, energy, our ozone, our environment, our world!
My shop uses recycled, reusable mugs and teacups in an effort to reduce waste and saves precious natural resources.
// LISTING POLICIES
All my listings are made from mugs and cups I find in thrift and discount shops. If a listing is sold out, it means that the listing will renew with the same text, bbut on a different mug.
Since all my mugs are thrift finds, it is rare that I have the same mug that is already listed in my shop. If you would like a custom order with a similar mug, I can help you decide by sending photos of various mugs I have in stock to help you make the right choice!
// MESSAGE SCHEDULE
I check my messages every day through Etsy and email. My policy is to answer your message within 24 hours. Sometimes life can get in the way, but I would greatly appreciate your patience in the case of a longer than normal response time. Much appreciated!
// PHOTOS OF DESIGNS
Please realize that my products are thrift finds and may not look exactly like the item's corresponding photos. From shopping online myself, it can be difficult to really understand the piece until you have it in your hands. Fortunately, customers are always more impressed with the pieces themselves rather than the photos.
// DESIGN CARE
Art requires care and kindness, so please be gentle with your design.
The mug is painted with porcelain paint and are allowed to dry for 72 hours. Once they're dry, they are baked for 30 minutes. Finally, multiple coats of glossy finish is applied to the artwork for extra protection.
Yes, the mugs is dishwasher and microwave safe, but please DO NOT scrub the ink with any harsh scrubbers or sharp objects.
Thank you so much for supporting my shop and saving the planet from more pollution. All my best for a happy morning with your nifty, thrifty upcycled mug from Farizula Designs!
// PAYMENT OPTIONS
:: Visa, Mastercard, Discover, AmEx
:: Etsy Direct Checkout
:: No checks/money orders accepted.
:: All orders will be made/shipped AFTER the payment has been processed.
// SHIPPING POLICIES
All items are shipped via United States Postal Service (USPS) with tracking.
Guaranteed overnight shipping via FedEx available in shop section "E X P R E S S"
// INTERNATIONAL ORDERS
Any customs fees incurred at the time of delivery would be at the discretion of your country's tax regulations and are the responsibility of the buyer. All international order are shipped via USPS First Class, without tracking or insurance. So sorry my international angels - it's too expensive.
Guaranteed 2-day shipping via FedEx available in shop section "E X P R E S S"
My orders are securely shipped and make it safely to locations all over the world! Each cup is wrapped in strong bubble wrap, thick packing paper, and a firm shipping box labeled with "FRAGILE" stickers for product protection. Receipt and business card included in all packages.
PLEASE SPECIFY IN NOTES IF YOU DON'T WANT A RECEIPT INCLUDED.
// GIFT OPTION
If you would like your like your order to include a free gift wrap, hand-lettered note, or no receipt, please specify on the note section of you final purchase.
We can send your gift directly to the recipient! Simply include the recipient's address in the notes upon checkout.
// MISSING ORDERS
Please be advised that Farizula Designs is not responsible for orders that get lost in the mail or confiscated by customs officers. If you feel your order got lost, and you have already contacted this store to get shipment records, then please contact your local post office, or your country's import office to attempt to find your order. Often times, the order is just awaiting your payment of a duty and there was a lapse in communicating its arrival to you.
// WRONG ITEM
If something happens where you receive the wrong item, please accept my sincerest apologies and a free replacement. Please send me a photo of the mug you received, and I will send you replacement immediately. No need to send back the mug you received.
If you selected the wrong item/option, made a mistake in the spelling/date, or not happy with the size, I can send you a replacement. You will be responsible for additional shipping charges. No need to send back the mug you received.
// DAMAGED ITEM
All mugs are carefully and securely packaged for safe travels all over the world! But if you happen to receive a damaged item, I sincerely apologize. I will gladly send you a free replacement. No need to send back the mug you received.
Please contact me with any questions/concerns/comments.
Refunds and Exchanges
I strive to produce quality cups for customers to enjoy on a daily basis. If your unhappy with your purchase within 30 days, message me for options on a replacement/exchange/refund. No need to return the other cup, unless you really want that specific cup redesigned. Shipping costs are NON-REFUNDABLE.
Additional Policies and FAQs
Q: Are your cups handmade?
A: The designs are all hand-painted, but the cups are all recycled materials. I don't make any of the cups themselves. My mission is to save, not consume, materials.
Q: How are your cups dishwasher safe?
A: All the cups I make are designed with porcelain paint, set for 72 hours, and baked. Once they're cooled, they are sprayed with multiple layers of a glossy, clear coat finish. Each mug is treated by being washed in the dishwasher prior to shipment for quality control. If a mug isn't up to par, back to the shelf!
Q: Are they microwave safe?
A: Yes. Same process above maintains paint in the microwave.
Q: I wanted a mug, but it's sold out. How can I get another one?
A: I try to keep most of my mugs listed continually. Please message me with the mug you want, and I'll do my very best to make it happen for you!
Q: How does it take to get a custom mug?
A: Custom orders take about 1-2 weeks to complete and ship.
Q: What are the options for custom orders?
A: Custom means just that - your design, replicated by me. Please send me any ideas, sketches, or photos you'd like on a mug, and we can figure out a great custom mug that fits what you have in mind. I will send you cup options, my sketches and other ideas for your custom mug to make it exactly what you imagined!
Q: What if I like a quote, but not the cup it's on? Can I get another mug with the same quote made?
A: Of course. Message me to knock out the details of the cup you'd prefer, and purchase the custom listing with your cup details in the notes upon checkout.
Q: Do you sell wholesale?
A: My cups are already priced at wholesale, but since there's only one of me, I can't really do wholesale right now. I can do bulk orders for a discounted price. Message me for details.
Q: Do you sell your cups offline?
A: We appear in some local art festivals and trade shows. Like our Facebook and Twitter to stay updated on where we will be next!
Last Updated May 29, 2015