FeltFamily's Shop Policies
I accept payment through:
_ Direct Checkout (credit or debit cards). How to pay with your bank card: https://www.etsy.com/help/article/1939?ref=help_search_result
_ Paypal. If you don't have a paypal account you can make the payment with your credit card via paypal. Please read here: http://www.etsy.com/help/article/361
_ Shipping worldwide from the Latvia (Europe, ES).
_ Items are shipped to your Etsy address, please make sure it is correct.
If you want to ship different address, mention in message to buyer section.
_ Shipping will take 3-15 business days to reach you depending on your location and time of year.
_ The items will be shipped via registered mail. You have to sign when recieve the package.If you are not at home at that time, the post officer will leave a notice and you can get your package at the post office.
SHIPPING TIME (not guaranteed):
Australia: 10-15 business days
USA: 10-15 business days
Europe: 4-10 business days
Latvia: 3-5 business days
_ Shipping to the USA have been experiencing some delays due to new American customs legislation.
_ Christmas masks order deadline - December 1st.
Refunds and Exchanges
_ Your satisfaction is very important to me! Please contact me if you are in any way unsatisfied with your order.
_ If your order is incomplete or by mistake changed, please let me know and send me a photo so I can resolve mistake.
_The item must be returned in the condition in which you received it (unused, unworn, unwashed). I will not give refunds for items that have not been returned to me.
_ If you return an item you are responsible for the shipping costs.
_ Any extra fees (customs, taxes etc.) that may incurred should be covered by the customer.
Additional Policies and FAQs
_ Please note that colors vary slightly from monitor to monitor.
_ All items are individually hand made which means that every item is delightfully unique, so may have slight variances from the photos shown!
_ I do custom orders so if you have any other ideas just convo me!
_ All my items are made in a smoke free home.
_ All FeltFamily designs are my own property and are not to be duplicated. All rights reserved.
© Copyright Ginta Bieza (FeltFamily)
Last Updated April 12, 2015