Feltnjoy
Buyers are raving!
This shop got multiple 5-star reviews in the past 7 days.
Announcement My current time frame of completion and delivery is within 4-6 weeks from the date of your purchase. If you need rush delivery, please contact me before your purchase. Thanks.
Announcement
My current time frame of completion and delivery is within 4-6 weeks from the date of your purchase. If you need rush delivery, please contact me before your purchase. Thanks.
Items
Featured items
All Items
Reviews
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Aaaa on Aug 30, 2021
5 out of 5 starsIt was a gift and it has not been put together yet but the recipient said it was gorgeous, very pleased with the purchase.
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Essie on Aug 26, 2021
5 out of 5 starsThis seller helped me out with the shipping!
They promptly responded to my message and I never felt uneasy about getting an answer back.
The mobile is awesome!! My baby was immediately staring at it when they saw me taking it out of the packaging. Baby loved it, I loved it!
Thank you for your great service. -
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Tilimaki on Aug 10, 2021
5 out of 5 starsWe love this! The theme of the sea life is just what we were looking for and their little faces are so cute. The craft quality is great and the softer pastel colours option also matches perfectly with our nursery decorations. Would highly recommend.
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Chloe on Aug 7, 2021
4 out of 5 starsThe first music box I received didn’t work properly. The music was both too loud and too fast and it skipped beats. In response to my review, the seller sent me a new music box that works properly via express shipping. I still find the music too loud but it works as it should otherwise.
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victoriaphibbs on Sep 22, 2021
5 out of 5 starsThis mobile is so cute! It’s perfect for my babies nursery and she loves it!
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Miranda on Sep 7, 2021
4 out of 5 starsI love our mobile - it is beautiful and fits the nursery colors I shared with Jeanne perfectly - I can't wait for baby to start looking up at it!
I did have a longer wait for customization that I knew would be the case and I was okay with that, but do plan ahead if you want it by a certain date and allow wiggle room in the case of any miscommunications. We had a small one with colors being slightly off, but Jeanne very promptly, respectfully and quickly adjusted and got us the product we were hoping for!
I would still recommend ordering any of her beautiful mobiles as you won't find anything of better quality and thought for this price! -
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Caryn on Aug 28, 2021
5 out of 5 starsI bought this for our grandson, and he absolutely giggles with delight. It puts a smile on his face every time, and on mine.
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Jordana on Aug 23, 2021
5 out of 5 starsSTUNNING! The craftsmanship was clearly top notch and my sister was thrilled to receive this mobile that she had been eyeing for several months! It was even better in person than the pictures! THANK YOU!
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Amber on Aug 10, 2021
5 out of 5 starsThe quality of the item is amazing! I love this product. The only downside was delayed shipping. Also, seller stated a small gift would be included for the delay, but it was not. However, all and all, I would definitely order again. Great product.
UPDATE: Seller messaged me and sent me a teething ring free of cost after seeing my review. It was very nice for her to do so and I updated my review to reflect this.
Shop policies
I love using felt, vintage jewels, recycled pieces and other fabrics.
Accepted payment methods
Returns and exchanges
I gladly accept returns and exchanges
I don't accept cancellations
The following items can't be returned or exchanged
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
Returns and exchange details
Since most items are custom made to order, returns or exchanges are NOT acceptable. But please contact us first with any problem you may have to find the best solution.
-Refunds
If you make your purchase and have not yet received the mobile, we will only give a refund if you contact us within 24 Hours from your purchase. After that time period even if we haven't started on your order we will NOT cancel it because we have a process to follow. Need to make a return or just not thrilled with your purchase? Please contact me. It may be sent back within 7 days of receiving your item. Unfortunately return shipping costs cannot be refunded. Please contact me if you have any concerns about your order. I want you to be a happy customer!
Payment
Shipping
It takes 4-6 weeks to complete your order and 3-6 business days to ship after payment clears. I will notify you when the item shipped. All shipping includes delivery confirmation and online tracking. Please contact me for upgrades to Priority or Express service.
If you would like to rush your order to be ready within two weeks, please contact us first to make sure this service is available. There is a rush fee of $25.
++Attention, international customers!!+++
International orders take 4-6 weeks processing and 2-6 weeks shipping to arrive from the shipping date. International tracking is not always available or reliable outside the USA. The buyer is responsible for any import or customs fees.
Your country mail service could charge customs fees to receiving mail from the US. (Attention, UK customers!! The Royal Mail randomly charges a customs fee to receiving mail from abroad. You could pay around £20 for it.)
If the parcel is returned due to the buyer's negligence, the seller will not be responsible for any additional or already paid shipping costs. The tracking number will be provided to the buyer's email when the product is shipped. If you have not received your item after 2 weeks of shipment, please check with your local post office for customs procedures.
Seller is NOT responsible for customs fees and import taxes imposed on Buyer by their country of residence. Falsifying customs declaration forms in order to help a Buyer avoid these taxes and fees is against the law and comes with a punishment of up to $10,000 USD with the possibility of up to 5 years of imprisonment. Please do not ask Seller to violate the law. For further information about these laws go to codes.lp.findlaw.com/uscode/13/9/305
The seller is not responsible for calculating import fees. Buyer may use the tool found at the web site below to estimate import fees; however, be aware the fees may be higher since this calculator does not include fees charged by postal service or carriers for handling the duty or tax.
www.dutycalculator.com/new-import-duty-and-tax-calculation
All lost packages marked as "delivered" or "attempted delivery" cannot be refunded. Attention Brazilian customers: Refunds are not granted for lost packages.
If you want to add insurance, please contact me before purchase. Shipping insurance is not included in the shipping price. If you would like to add insurance, it is an additional charge, please contact me immediately upon purchase if you would like to add it. Once I place the item in the mail it becomes the responsibility of the USPS. Refunds are not granted for lost packages.
Your package will be shipped to the address provided on the receipt of your order. Please double-check if its the correct address, I'm not responsible if you gave me the wrong address. If packages are returned to us for any reason you are responsible for any shipping charges to resend the package.
Additional policies and FAQs
I want to order a custom mobile. Can you make it?
I love to make custom mobiles. Don't see what you need? We can always create anything you have in mind. There is no extra charge for the new mobile.
Can I choose special colors?
Need to have different colors to match your room or decor? You are more than welcome to contact me and send me pictures or link website with the colors so we can agree on the changes for each item. There is no extra charge for this service!
I'm new to Etsy -how do I order?
A new site can be confusing -visit http://www.etsy.com/help/article/339 to get more details on how to order.
Can I use a credit card instead of PayPal?
How do I pay?
You can pay with your credit card right here on Etsy, https://www.etsy.com/help/article/1939, PayPal account or through PayPal's guest payment service: http://www.etsy.com/help/article/361.
Have you shipped my order yet?
Probably! Your invoice will be marked 'shipped' as soon as it's out the door. You can check this on Etsy by going to "Your Account" and "Purchases". Domestic orders may request a tracking number at any time.
I think my package is lost. What can I do?
International packages can take 2-6 weeks to arrive. Felt N Joy cannot consider a package lost until 6 weeks have passed. In the event of a lost package, a refund cannot be given. Insurance can be added to all packages for an additional fee.