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Ferociter's Shop Policies

Payment

PAYMENT
Ferociter accepts Visa, MasterCard, American Express, Discover, debit cards and e-Checks through PayPal. Don’t have an account? No problem! You can still pay with your credit card through PayPal.

Please note that payment must be received within 3 days or the transaction may be canceled and the item relisted.

Ferociter is PayPal Verified for your security.

Shipping

DOMESTIC SHIPPING & HANDLING
Shipping and Handling for jewelry is only $2.99 per order with FREE shipping on additional items. Shipping and Handling for destash/supply items will vary by weight.

Packages will be shipped First Class mail through the United States Postal Service. Insurance is highly recommended, as Ferociter is unable to accept responsibility for USPS’ services and cannot provide a refund or exchange incase of lost or damaged goods. You will also need to purchase insurance if you would like tracking for your package. Please email for rates and an adjusted invoice if you would like insurance.

Please allow up to 2 weeks for delivery although most packages arrive within 5-7 days. Payment must clear prior to shipping. Purchases paid by e-Check may take longer to receive due to a longer PayPal processing period.

Express/overnight delivery services are unavailable at this time.


INTERNATIONAL SHIPPING & HANDLING
International Shipping and Handling for jewelry is $4.00 USD for countries noted on listings and $2.99 USD to Canada with additional items shipping for $1.00 USD each. There may be an exception if a jewelry item is oversized; it will then ship by weight. International Shipping and Handling for destash/supply items will vary depending on weight.

If your destination is not listed please feel free to ask if items may be shipped to your location.

Packages will be shipped First Class International Mail/Airmail through the United States Postal Service. Purchasing insurance is highly recommended; Ferociter is not responsible for USPS' services and cannot provide a refund or exchange for lost or damaged goods. Please email for rates and an adjusted invoice if you would like insurance. You also need to purchase insurance if you would like tracking for your package. Sending packages insured may raise the total cost of shipping and handling as many international packages may only be sent insured through Priority Mail.

Most international packages arrive within 1 week upon expediting, but please allow up to 5 weeks for delivery. Payment must clear before purchases are shipped.

INTERNATIONAL BUYERS PLEASE READ THIS:

Ferociter is not liable for packages delayed or confiscated by Customs and cannot provide a refund or exchange incase of such.

Your packages may be subject to customs fees and import duties and taxes of the country to which your items are shipped. These charges are levied once the shipment reaches your country; Ferociter has no control over these charges and cannot predict what they may be. These charges and any additional charges for customs clearance are always the recipient’s responsibility.

When ordering from Ferociter, you, as the recipient, are the importer of record and must comply with all laws and regulations of the destination country. As the importer, you are responsible for assuring that the product(s) you ordered may be legally imported and that they may be brought in through the stated shipping method. Contact your local customs office with questions.

All international transactions are final sales.

Refunds and Exchanges

30 DAY RETURN POLICY
Ferociter strives to provide you with quality products and service. If you are not completely satisfied you may return an item within 30 days from the date of purchase. For return instructions please email a request through “Contact the Seller” on Etsy or to service [!at] ferociterstyle.com.

ALL SALES FINAL for destash/supply items. These lots often include vintage and/or used items and are sold as is. Please ask any questions you may have prior to ordering.

Refunds will be issued through PayPal for the amount of purchase, less shipping and handling. Ferociter is not responsible for damaged or lost returns and cannot issue a refund incase of such; trackable and insured delivery is recommended. All shipping for returns must be pre-paid; Ferociter does not accept COD deliveries.

***Returned items must be unworn/unused and in their original condition.

***Alchemy orders, custom made items or items that have been altered/customized upon request are final sales.

***All destash/supply items are final sales.

***All sale items are final sales.

***All international purchases are final sales.

***All items made out of solid gold or that contain solid gold elements and/or precious gemstones are final sales.

Additional Policies and FAQs

QUALITY & CARE
Please note that the vintage and natural items used in Ferociter’s handcrafted pieces may have slight inconsistencies and imperfections characteristic of such materials and methods. Please feel free to ask any questions you may have.

It is recommend that you keep your jewelry from coming into direct contact with perfume, hair spray, lotion and prolonged, direct sunlight and excessive heat as these are potential sources of discoloration/damage for many types of materials and finishes. Vintage items may be more susceptible due to age and should be taken care of accordingly. Always remove jewelry before swimming or bathing; do not submerge under water.

To clean, gently wipe with a soft cloth. Professional cleaning or professional cleaning products are recommended for jewelry containing solid gold, sterling silver or precious gemstones.


COPYRIGHT NOTICE
All jewelry designs, descriptive text, graphics and product photographs are the sole property of Ferociter and are protected by copyright law and proprietary provisions. You must have written permission from Ferociter to reproduce, download, modify, publish, distribute, transmit, transfer or sell any portion of these items. Photographs may also require additional written permission from the photographer and/or the supplier of the photographer’s image.

Last Updated September 26, 2011