FestiJe's Shop Policies
I’m glad to have you here!
Welcome to my shop, where you will find unique high quality handmade jewelry.
A few notes to remember:
• Real colors may slightly differ from one monitor to another, as it depends on specific monitor settings.
•Custom orders are accepted and appreciated, unless item’s description specifies otherwise. I would be happy to work with you!
• I highly recommend to avoid direct contact between jewelry and water (like while swimming or bathing).
• If you have any questions feel free to contact me any time:
→ I accept PayPal or Credit Cards through PayPal only (you do not have to be a member of PayPal to use this option).
• Your items will be made and shipped only after the payment is cleared.
• If you don't have a PayPal account and would like to pay with your Credit Card, check this step-by-step tutorial on Etsy checkout:
→ Shipping method:
• I ship worldwide from Israel by International Registered Airmail that requires a signature request for release of the package.
→ Terms & Delivery time:
• Order processing time is 1-3 business days for ready items , 3-7 business days for customs orders.
(Please note: Israeli business days are Sunday-Thursday).
Europe-1 to 2 weeks
USA, Canada, Asia, Australia - 3 to 4 weeks
→ Shipping address:
• I ship to Etsy shipping address, not the PayPal one.
• If you would like your order to be shipped to an address different from one on Etsy, please mention this in the "note to seller" rubric before placing your order.
• Your purchase will be beautifully gift wrapped and placed in a bubble envelope.
→ Custom Fees and Duties
• International customers are responsible for any fees, taxes, and duties associated with shipping & purchasing to their respective countries.
→ Express shipping via EMS, DHL or Fedex is available upon request for additional cost .
You'll receive the note from Etsy once your order has been shipped :)
Refunds and Exchanges
Refunds and Exchanges
→ If you are not pleased with items:
If you are not satisfied with your items / service for any reason, please contact us with the problem before leaving a feedback.
Friendly customer service is my first priority and I’ll do my best to solve the problem in a reasonable for you way.
→ Returns and exchanges:
• Returns are accepted within 7 days of receiving your purchase, no explanation asked.
•The item must be returned in new and unused condition and well packed.
• Buyer is responsible for shipping charges.
• No returns are accepted for special order items, sorry.
→ Lost Packages:
• Package is considered as lost if it doesn't come within 1 month from posting date and tracking info approves that.
• We will fill in the claim about the lost package.
• While the claim is being processed, we would resend the same items to you or refund the full amount of order - you choose the best option for you.
Additional Policies and FAQs
✿ I accept custom orders with love and attention to the customer's request, unless the listing states otherwise. I will open a separate, personalized listing for you, indicating the agreed cost and shipping fee.
✿ Custom orders are executed only after receipt of payment.
Thank you! :)
Shivtei Israel 5/7
Beit Shemesh, 99522
asiaz [!at] bezeqint.net
Last Updated May 13, 2014