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FestivalReGlass

One Love, Two Hearts

Rock Hill, New York · 8834 Sales

FestivalReGlass

One Love, Two Hearts

Rock Hill, New York 8834 Sales On Etsy since 2011

5 out of 5 stars
(2375)

FestivalReGlass is taking a short break

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Note from shop owner I will be out of town December 6-19. All order already placed will be shipped Monday or Tuesday before I leave. If you have any questions, feel free to email me directly at alissakat [!at] yahoo.com

Alissa

Note from shop owner

Last updated on Dec 3, 2016

I will be out of town December 6-19. All order already placed will be shipped Monday or Tuesday before I leave. If you have any questions, feel free to email me directly at alissakat [!at] yahoo.com

Alissa

Alissa Geringer

Contact shop owner

Alissa Geringer

About

Retired registered nurse and nightclub owner, grandma of three boys and one girl.

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Shop members

  • Alissa Geringer

    Owner, Creator, Customer Service

    Happy lady pushing 60, mom and grandma and a bit cat crazy. Love my customers and my Etsy shop. Contact me and ask if you have any questions..I am really very nice!!

Shop policies

Last updated on December 2, 2016
Thank you for browsing my shop. I am grateful for each and every order, and will customize orders for you any way I can. Enjoy!

Accepted payment methods

  • Pay with Visa
  • Pay with Master Card
  • Pay with American Express
  • Pay with Discover
  • Pay with PayPal
  • Buy with Apple Pay
  • Pay with Sofort
  • Pay with iDeal
  • Accepts Etsy gift cards
Payment
I accept Paypal, credit cards and Etsy gift cards.
Shipping
GENERAL INFO

I ship United States Post Office First Class Mail or Priority for most orders, or UPS for larger boxes, usually within 48 hours, sometimes same day if your order is received early in the day. If you would like your item shipped two-day priority, or overnight express, convo me and I will create a custom listing that reflects the overnight charges.
If you are shipping to an address different than your own, fill in that address in the space provided upon checkout.

INTERNATIONAL
Please investigate your countries import fee, or customs fees, or VAT fees, if applicable. Some countries charge a Value Added tax (VAT) fee and/or a customs fee. Sellers are not responsible for paying these fees, it is not even accepted by customs, the person receiving the item is solely responsible. It is a federal offense for a seller to falsify customs documents, please do not ask me to write in a lesser value. I am not responsible for any international import or customs fees.
All international packages will not be considered "lost" for 45 days from date of shipment. The vast majority of the packages I ship internationally arrive within 2-3 weeks, often sooner, but please be aware that the potential does exist for it to take as long as 4-6 weeks, especially if something gets delayed in customs.
If you do not see your country listed in my shipping price list, feel free to contact me for a shipping quote. I always do my best to ship quickly and most economically.

ITEMS WITH CUSTOM TAGS/LABELS
If you order custom tags or labels and
1. Do not leave me a note on checkout, or in a convo or by email what you would like to have custom printed . or
2. You do leave me your wording but do not view your tags for approval/changes within a reasonable time-frame so that I can send your order in time for your event, I will send the items without the tags or labels. If there is time to order the tags or labels, customer will be responsible for additional shipping costs of tags or labels. I make every reasonable attempt to contact you but if you do not respond it is your responsibility to pay the additional shipping or accept the items without the tags or labels.

DAMAGES
I take great care in packing, in the unlikely event of damages, all reports of broken items MUST be accompanied by clear pictures of damages, and only within 72 hours of receipt as confirmed by Post Office tracking info. I need pictures to make the insurance claim! Ocarinas and other breakable items are only guaranteed if broken during shipping. Send a pic of the broken item and the packaging it came in. All shipping damage reports must be sent to me within 72 hours of the delivery day and time as recorded by the tracking/ post office.
Please unpack and count items upon receipt. I know a lot of my customers use bottles for wedding favors. Please do not wait until 5 days before the event to unpack the boxes. I cannot rush you bottles or corks, I may be out of town at a craft fair for that week, or visiting my out of state grandchildren. Please unpack and count your bottles and corks within 72 hours of receipt as shown by your tracking. Then we have plenty of time to correct situations!!
Drawer knob guarantee- replacement or refund as long as I am on Etsy, or write me at the address on your receipt if not (not planning on going anywhere!!). Claim must include a clear picture of the broken knob and I will replace if still available or refund.
If you supply an incorrect mailing address, or you move and forgot to change your address, convo me immediately. I can change the address to the proper one BEFORE I ship. Otherwise I cannot be responsible if you supply incorrect address.
Custom tags- I send a pic of your tag within 48 hours of receipt of order. I will if you do not respond, make multiple attempts to contact you so you can review your tag. If you do not respond, I will print the tag as you instruct, and send the order in ten business days. There is no refund on tags if you do not approve it within 10 business days of the day the order was placed.

Thanks!
Refunds and Exchanges
You may return an item except custom tags for any reason for a refund of item cost only not including shipping cost to you, within 10 days of receipt. You are responsible for paying return shipping costs.
Orders of bottles bought with custom tags:
Bottles with custom tags and charms are returnable minus .60 cents for each tag and .25 for each charm. You may return the charms and save the charm fee.
For bottle orders I charge a 5% restocking fee- it takes a lot of time to wrap and pack each bottle and even more time to unwrap and re-shelve.

Please I will only accept returns if you send them with delivery confirmation (Ask at the Post Office if you're not sure.)

Ocarinas and other breakable items are only guaranteed if broken during shipping. Send a pic of the broken item and the packaging it came in. All shipping damage reports must be sent to me within 72 hours of the delivery day and time as recorded by the tracking/ post office.
Additional policies and FAQs
You can order with confidence as I will guarantee satisfaction. See my Shipping and Refund policies for details and requirements.