Fiberbee

Fiberbee

Auckland, New Zealand · 3 Sales

Fiberbee

Fiberbee

Auckland, New Zealand 3 Sales On Etsy since 2010

0 out of 5 stars
(3)

Shop owner

Samantha

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Samantha

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Samantha

Reviews

No reviews in the last year

Anonymous on Dec 16, 2010

5 out of 5 stars

What a lovely color! Great customer service!

Anonymous on Dec 4, 2010

5 out of 5 stars

Love it! The colors are true the description, and the polwarth is a joy to spin.

Shop policies

Last updated on February 3, 2011
Welcome all fiber and spinning enthusiasts!

I live in New Zealand and after starting to spin fiber I quickly realized it is equally as therapeutic and fun to dye my own. This lead to the idea and opening of Fiberbee - so named for my frantic activity of dyeing and spinning.

Accepted payment methods

Returns and exchanges
I will accept refunds only for defective goods that are shipped - I ship my items wrapped nicely and placed in tough, water-proof pouches so they are shipped securely. If the item is damaged, please contact me and we will discuss how to handle the issue.

I am not responsible for losses of items during shipping as I cannot 100% guarantee the safety of your package from departure to destination. Please do contact me if losses occure and I am sure things can be worked out.

If you simply change your mind when the product has shipped, I am not responsible for this. If you would like a refund, I will require the product to be shipped back to me (paid for by you). If you would like a different product, please contact me to sort it out.
Payment
I prefer paypal as the method of payment. It makes the whole process run much smoother for both international and local customers.

I do expect payment within 24 hours of committing to purchase an item, unless otherwise arranged - do feel free to ask for an extension if needed.

Unfortunately, customers who live in New Zealand will have to pay a 15% GST tax which will be added to the paypal invoice and then emailed.
Shipping
I will ship packages 6 days a week (sundays are a non-postal service day). All packages will be shipped within 3-4 days of purchase. If for any reason it will be longer, I will advise you.

For customers within New Zealand, shipping is free and will stay that way for the forseeable future. Your packages should arrive within the week.

For international customers, I charge a standard shipping price based entirely on what I have had to pay previous to ship items to the countries listed. I will take orders from anywhere in the world so please do contact me if your country is not listed. International shipping is by economy airmail - I can insure or use priority airmail but it is a significant price increase. If shipping turns out to be less that what I have listed, a refund will be sent. If it ends up to be more than expected, I will cover the costs within a reasonable amount. Your packages should arrive between 7-21 days depending on your location.

Please do check your customs restrictions if you are buying from overseas as I will not be responsible for any fees your package may incur. I will not list the item as a gift so please be aware of this.
Additional policies and FAQs
I am a very easy going person, so please feel free to ask any questions - this includes inquiried about shipping or anything at all.

I will be happy to do custom orders if you would like once, so please send me a message to see what I can do for you.

My main purpose is to make quality products that I love and that you love, so if you are happy with your purchase or regrettably not, do let me know and I will do my best to make everyone a happy buyer!