FibreEmporium's Shop Policies
Hey! Welcome to my little corner of the internet!
Here you will find knit and crochet goodies of all kinds!
Let me know how you found me in the Notes to Seller and get 10% off your next order!
Have any questions or comments? Lonely and need a friend? E-mail me at customerservice [!at] fibrefun.net or convo me through the Etsy site!
Paypal payments must be paid immediately.
Money Orders are taken on a case by case basis. Convo me and we'll talk it over.
Items that are pre-made ship out within 48 hours of payment clearing. Custom items obviously will need to be made first but will be shipped within 48 hours of completion.
I'm in Canada so sometimes things may take a few weeks to get to you. It's sad but it keeps costs down. If you need something faster I can upgrade the shipping for you.
Please note that delays in customs are common. Orders may take an unusually long amount of time to get to international customers, and unfortunately I cannot be responsible for this kind of delay. Also, you may be responsible for import taxes or other customs fees for your order.
Refunds and Exchanges
Refunds are do-able up to one week after receiving your item assuming they haven't been worn, minus shipping costs. I'd rather work with you and turn your sad into glad but if you just don't love it like you thought you would, or you thought you could afford it but man, that energy bill is through the roof, just convo me and we'll work something out. Refunds will be issued minus shipping once the item is returned to me in its original condition. Item must be returned at buyers expense.
Additional Policies and FAQs
I love doing custom orders so if something catches your eye and you'd like it to be a little different or very different, just ask! Custom orders are to be paid in advance if the total is under $20. For over $20 half is due up front and the other half upon completion.
Everything is made in my smoke-free studio but not pet free. so if you have crazy allergies, you may die, and we don't want that.
Are you deathly allergic to cats and bunnies? You might want to stay away from my store. While my pets aren't allowed to touch things, they do live here and shed. I try my best to NOT have animal hair in but I'm not perfect so there may be some stray hair.
Are you not allergic to cats and bunnies? It's your lucky day! All items come with free cat and bunny hair! Horray! (seriously though, I will try so hard to NOT include cat & bunny/and or my hair)
Last Updated July 18, 2012