FidoTheCat

PayPal, Credit/Debit Cards (Visa, MC, American Express, Discover), and Etsy Gift Cards are accepted.

Customers who prefer to pay with a Credit/Debit Card through PayPal, but do not want to open a PayPal account may checkout through PayPal as a guest.
How to purchase an item on Etsy: https://www.etsy.com/help/article/339
How to use PayPal as a guest: https://www.etsy.com/help/article/361

E-Check through PayPal as the method of payment, the order will be held until the payment clears. This can take about 5 to 10 business days. The order will ship the next day.

Fido the Cat do not include invoice or package slip inside your package. Etsy emails one to you and your receipt is always available under “Purchases & Review” in your account.

Small orders are shipped in 100% Recycled Kraft Mailers made in the USA, 100% recycled content, 90% post-consumer content, are curbside recyclable, and compostable (though recycling is recommended over composting) and naturally biodegradable.

Orders are normally filled and shipped in 1 to 3 business days to the address on the order. I aim to get the order to you as quickly as I can. During the holiday season, the shipping department may have some delays. If you have some concerns on the timing of delivery, please feel free to contact me and I will let you know if I can meet your deadline.

Custom made orders will vary. The delivery timeline will be determined and agreed during the “Custom Order” process.

Please double-check the shipping address you enter for the order. You are responsible if the ship address you enter is incorrect. I’m sorry!

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Domestic Shipping: United States Postal Service (USPS) First-Class Mail is used for shipping. If you need faster delivery service, there is USPS Priority Mail and USPS Priority Mail Express shipping available for an additional cost.

IMPORTANT NOTE: Fido the Cat is not responsible for United States Postal Service (USPS) mismanaged, lost parcels and delays. If your order arrived mismanaged, lost or delayed, please contact your local US Post Office to file a claim or seek reimbursement for your order.

Shipping Insurance: If you would like to add Shipping Insurance to your order, in your cart, please write in “Note to Fido the Cat” the value for the parcel and a Custom Order will be created for you to purchase.

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International Shipping: United States Postal Service (USPS) First Class International Package Service is used for shipping. If you need faster delivery service, please contact me with your postal code, the list of items you plan to order. I will send you a quote for USPS International delivery service.

IMPORTANT NOTE: International customers are responsible for any and all Customs Charges, Taxes & Additional Postal Fees. Please check with your country's customs office to determine what these additional costs will be prior to buying.

Fido the Cat is not responsible for United States Postal Service (USPS) mismanaged, lost parcels and delays. If your order arrived mismanaged, lost or delayed, please contact your local post office to file a claim or seek reimbursement for your order.


United States Postal Service (USPS) Delivery Estimates:
First-Class Mail: 2 to 5 business days
Priority Mail: 2 to 3 business days
Priority Mail Express: 1 business day
Global Post International Service: Varies by destination
Global Post Priority Mail International: Varies by destination
Depending on your country's customs procedures, your package may take additional delivery time.


Delivery Confirmation:
Domestic customers will receive an email with Tracking Information/Delivery Confirmation once the order ships.

International customers will receive an email with USPS Customs Declaration number once the order ships. I do not have tracking for the order. Etsy through Global Post provides package information.

If by chance the order gets labeled with a recycled USPS Customs Declaration number (Yes, it happened! Yes, it was scary to the customer and me), it will take a day or two for the USPS system to reset by removing the previous customer’s package information and update with your current package information.

If your item has not arrived within 30 - 60 business days, please contact your local postal office and your regional customs office with the Customs ID for any updates that they may be able to give you on your end.

Sold Out:
If you see an item that is sold and no longer listed, please contact me. I may be able to do something for you.

Custom Orders:
I like custom orders, personalized orders and bulk orders. Let me know what you have in mind by clicking on “Request Custom Order”.

Product Images:
The colors of the cat toy shown in the image are very close. I tried to capture the true colors of the cat toy to the best of my abilities. Please note the colors of the cat toy may be slightly different than they appear on different computer monitors due to differences in the monitors and/or the settings.

Cat’s Feedbacks:
I LOVE pictures and videos!

If you happened to take pictures or a video of your cat or your friend’s cat with one of Fido the Cat toys, please send it. I would love to see it. Cat’s feedback is the best.

You can attach the images by clicking the "Contact the shop owner" link under Fido the Cat logo and then click on the “Attach Image” on the lower right. You can also send it to FidotheCat[at]yahoo.com.

In the past with the customer’s permission, I have posted the cat pictures and videos on Fido the Cat Facebook: https://www.facebook.com/media/set/?set=a.552830198143376.1073741830.336761299750268
Flickr: https://www.flickr.com/photos/100655822@N06/
Pinterest: http://www.pinterest.com/fidothecat/friends-of-fido-the-cat/
Instagram: http://instagram.com/madebyfidothecat
Yummypets: http://www.yummypets.com/page/view/id/730
or on the Etsy page.

I look forward to seeing your pictures and videos!

Reviews:
Etsy asks customers for reviews. Etsy reviews are optional. I value your privacy. Your review is linked publicly to your username. I completely understand if you prefer not to leave one.

I like to know how I am doing. Your comments and feedback are appreciated. Please drop me a note. I like to hear from you. I’ve received and enjoyed many funny Fido the Cat stories, please keep them coming. :)

MewBites:
Purina Gourmet News: http://www.pinterest.com/pin/403775922812656065/
Time Out Chicago for Kids April/May 2013: http://www.facebook.com/photo.php?fbid=433255186767545
YummyMag: http://www.pinterest.com/pin/403775922813001013/

Fido, Co-Founder:
Fido passed in January 2013. Miss you buddy.
Our story – https://www.etsy.com/people/FidoTheCat

Friends of Fido the Cat:
You can meet friends from Etsy and stories about Fido on Fido the Cat Facebook page. The page is public. Come take a look.
http://www.facebook.com/pages/Fido-the-Cat/336761299750268


If you have questions, please do not hesitate to contact me.

Thank you for stopping by the store. Please visit again.